Providing managed services to your customers is more than just a proven method to retaining your existing customer base. By providing managed services, you create a recurring revenue stream that allows you to proactively plan for the growth of your business. Higher margins and a better business valuation are two of the additional benefits of providing managed services to your customer base.
Not just for IT shops anymore, copier companies, Telco’s and VoIP companies are securing their place in their market by adding managed services to their business profile.
This session will highlight how VoIP companies all over the world have followed N-able’s systematic approach to cross and up sell existing customers and execute on a new clients acquisition strategy to increase services revenue.
The document discusses mobile marketing trends based on research from various sources. It finds that while making phone calls ranks as the 4th most essential smartphone function, activities like texting, using the internet, and apps are driving significant growth in data usage and time spent on smartphones. Android and iOS are neck-in-neck in market share and desirability. The data shows solid and consistent growth across most mobile activities between 5-10% quarter-over-quarter.
The document discusses mobile marketing trends based on research from various sources. It finds that while making phone calls ranks as the 4th most essential smartphone function, activities like texting, using the internet, and apps are driving significant growth in data usage and time spent on smartphones. Android and iOS are neck-in-neck in market share and consumer preference for new smartphones. The data shows solid and continuing growth across most mobile activities between 5-10% quarter-over-quarter.
Providing managed services to your customers is more than just a proven method to retaining your existing customer base. By providing managed services, you create a recurring revenue stream that allows you to proactively plan for the growth of your business. Higher margins and a better business valuation are two of the additional benefits of providing managed services to your customer base.
Not just for IT shops anymore, copier companies, Telco’s and VoIP companies are securing their place in their market by adding managed services to their business profile.
This session will highlight how VoIP companies all over the world have followed N-able’s systematic approach to cross and up sell existing customers and execute on a new clients acquisition strategy to increase services revenue.
The document discusses mobile marketing trends based on research from various sources. It finds that while making phone calls ranks as the 4th most essential smartphone function, activities like texting, using the internet, and apps are driving significant growth in data usage and time spent on smartphones. Android and iOS are neck-in-neck in market share and desirability. The data shows solid and consistent growth across most mobile activities between 5-10% quarter-over-quarter.
The document discusses mobile marketing trends based on research from various sources. It finds that while making phone calls ranks as the 4th most essential smartphone function, activities like texting, using the internet, and apps are driving significant growth in data usage and time spent on smartphones. Android and iOS are neck-in-neck in market share and consumer preference for new smartphones. The data shows solid and continuing growth across most mobile activities between 5-10% quarter-over-quarter.
The document discusses drug delivery from the perspective of Wall Street. It notes that opportunities in drug delivery now lie in new molecular entities that can provide differentiated therapeutic profiles, rather than just reformulations. Development costs are increasing and partnerships are relied on more. While drug delivery still has positive net present values, financing options are more limited and public markets are expensive. However, pharmaceutical companies are willing to finance novel delivery technologies in earlier stages of development.
This document discusses several persistent human rights issues including racism and ethnic cleansing, abuse in custody, armed conflicts and violence, and more. It outlines how racism can lead to discrimination or genocide, and how ethnic cleansing involves forced migration, deportation, or extermination of undesirable populations. Prison conditions worldwide often fail to meet standards, and torture continues to be practiced in many nations despite international agreements banning it. Armed conflicts sustain the arms trade but also rely on child soldiers, depriving children of their rights.
Welcome to the New Procurement: Scenarios and Strategies to Ride the Services...Beeline
This webinar discusses strategies for managing services spending. It begins with an overview of current economic conditions and factors driving increased focus on services procurement. It then discusses key considerations for services procurement programs, including understanding different stakeholder perspectives. Examples are given showing potential savings from effectively managing categories like contingent labor, marketing, and legal services. The presentation outlines characteristics of more mature services procurement programs and notes the importance of analytics. Integration with sourcing and supplier management is highlighted. The use of project-based and statement-of-work approaches is discussed. Tips are provided for effectively managing complex categories and relationships.
This document discusses several challenges to the advancement of human rights around the world. It examines issues like racism, ethnic cleansing, poor prison conditions, torture, the impacts of war, child soldiers, landmines, and terrorism. For each issue, it provides background on the problem, efforts that have been made to address the problem, and ongoing challenges that remain.
10 THINGS TO THINK ABOUT TO ACHIEVE THE GREATEST BRAND IMPACT ONLINE Anton Razumov
The document provides 10 tips for achieving the greatest brand impact online through digital advertising. Some key points include: ensuring the brand is prominently displayed on every frame; making each frame stand on its own to communicate messaging; being mindful of "reveal" ads which are often ineffective; keeping messaging simple; avoiding ads that make viewers work for the message; using interactive elements appropriately; and including product shots and human presence while also displaying the brand name outside of just product shots. The overall tips are focused on strong brand visibility and simple, clear messaging in digital advertising.
Search marketing is an intense competitive environment. This document analyzes data from millions of search engine results pages to provide insights. It finds that over half of SERPs contain at least one paid ad, with 85% of listings being organic. The majority of clicks for paid listings are on the top position, despite most paid ads appearing on the right side of SERPs. Being ranked first, regardless of position, is also important, with 59% of paid clicks going to the top organic result. Understanding real consumer search behavior through data can help marketers improve search marketing effectiveness and competitiveness.
Ontdek de wereld van Kodak Scanners & Solutions met behulp van deze Scanners & Solutions Guide. Deze guide geeft u een duidelijk overzicht van alle Kodak scanners, inclusief de nieuwe i2000-serie.
Tarsila do Amaral foi uma importante artista brasileira. Seu trabalho mais conhecido é Abaporu, um dos primeiros exemplos do estilo conhecido como Antropofagia. Sua obra retrata aspectos da cultura e da vida brasileira e ajudou a definir o modernismo no país.
Pinterest is a popular social media platform where users share images and videos by pinning them to boards. It has become very important for ecommerce businesses as most pins are product-related. To sell more on Pinterest, businesses should include high quality photos, price tags, and calls to action on pins to drive traffic to their websites. Engagement with other Pinterest users and using other social networks to promote pins are also effective strategies. While Pinterest offers opportunities to increase sales, brands should focus on using it to enhance customer engagement rather than direct sales.
This document summarizes key aspects of international law, including the definition and different types. It discusses the laws of peace, war, and neutrality. It also covers the enforcement of international law through international courts and treaties. A major section discusses the development of international human rights law after World War 2 and efforts to protect human rights through international cooperation and legal standards.
Op verschillende locaties in Nederland organiseren wij de themasessie ‘Naar toekomstbestendige dienstverlening’ over de toekomst van servicemanagement, met in het programma de visie en roadmap van TOPdesk en de nieuwste versie van TOPdesk.
CRM 2011 als xRM platform - CRM PartnersExploreDynCRM
De C in CRM staat voor Customer. Zoveel is helder. Maar niet iederéén die een relatie onderhoudt met een bedrijf of een organisatie is per definitie een 'customer'. Want van een vereniging ben je lid. Aan een community neem je deel. Van een goed doel ben je donateur. Van een bedrijf kun je leverancier zijn. En bij een opleidingsinstituut ben je student. CRM Partners vervangt daarom de C van CRM vaak door de ruim invulbare x. Het rendementsvolle resultaat? Geavanceerd Relationship Management met wie u maar wilt.
Bij zorginstellingen hebben doktoren, verplegend en administratief personeel op verschillende plekken in de instelling toegang nodig tot de juiste applicaties en data, die bovendien heel snel beschikbaar moeten zijn. Vaak wordt daarom gebruik gemaakt van groepsaccounts. Om aan de NEN7510 norm te voldoen kan echter niet meer met dergelijke accounts worden gewerkt.
Tijdens dit seminar was te zien hoe u met RES Automation Manager heel eenvoudig voor iedere gebruiker een eigen account kunt aanmaken en hoe u met RES Workspace Manager de inlogtijden laag houdt.
Op die manier kunt u voor iedere gebruiker een persoonlijke en dynamische werkplek creëren die zich steeds weer aanpast als een medewerker inlogt op een andere locatie of een ander apparaat. Zo hebben zij altijd toegang tot de juiste applicaties en data, is hun productiviteit optimaal en kunnen zij de beste zorg verlenen.
Webinar - EAM /Reliability & Integrity Software selectie - 15 juli 2020Stork
Er is een groot aantal Enterprise Asset Management IT-systemen op de markt. Over welke software systemen hebben we het eigenlijk en hoe bepaalt u welke software tool het beste bij uw organisatie past?
Ludolf Pijpker geeft u inzicht in de groepen Asset Management software systemen, in de verschillen ertussen en in een stappenplan om tot de perfecte match te komen. Dit voorkomt onnodig hoge kosten, bevordert de integratiemogelijkheden met andere systemen en zorgt voor soepel lopende werkprocessen.
The document discusses drug delivery from the perspective of Wall Street. It notes that opportunities in drug delivery now lie in new molecular entities that can provide differentiated therapeutic profiles, rather than just reformulations. Development costs are increasing and partnerships are relied on more. While drug delivery still has positive net present values, financing options are more limited and public markets are expensive. However, pharmaceutical companies are willing to finance novel delivery technologies in earlier stages of development.
This document discusses several persistent human rights issues including racism and ethnic cleansing, abuse in custody, armed conflicts and violence, and more. It outlines how racism can lead to discrimination or genocide, and how ethnic cleansing involves forced migration, deportation, or extermination of undesirable populations. Prison conditions worldwide often fail to meet standards, and torture continues to be practiced in many nations despite international agreements banning it. Armed conflicts sustain the arms trade but also rely on child soldiers, depriving children of their rights.
Welcome to the New Procurement: Scenarios and Strategies to Ride the Services...Beeline
This webinar discusses strategies for managing services spending. It begins with an overview of current economic conditions and factors driving increased focus on services procurement. It then discusses key considerations for services procurement programs, including understanding different stakeholder perspectives. Examples are given showing potential savings from effectively managing categories like contingent labor, marketing, and legal services. The presentation outlines characteristics of more mature services procurement programs and notes the importance of analytics. Integration with sourcing and supplier management is highlighted. The use of project-based and statement-of-work approaches is discussed. Tips are provided for effectively managing complex categories and relationships.
This document discusses several challenges to the advancement of human rights around the world. It examines issues like racism, ethnic cleansing, poor prison conditions, torture, the impacts of war, child soldiers, landmines, and terrorism. For each issue, it provides background on the problem, efforts that have been made to address the problem, and ongoing challenges that remain.
10 THINGS TO THINK ABOUT TO ACHIEVE THE GREATEST BRAND IMPACT ONLINE Anton Razumov
The document provides 10 tips for achieving the greatest brand impact online through digital advertising. Some key points include: ensuring the brand is prominently displayed on every frame; making each frame stand on its own to communicate messaging; being mindful of "reveal" ads which are often ineffective; keeping messaging simple; avoiding ads that make viewers work for the message; using interactive elements appropriately; and including product shots and human presence while also displaying the brand name outside of just product shots. The overall tips are focused on strong brand visibility and simple, clear messaging in digital advertising.
Search marketing is an intense competitive environment. This document analyzes data from millions of search engine results pages to provide insights. It finds that over half of SERPs contain at least one paid ad, with 85% of listings being organic. The majority of clicks for paid listings are on the top position, despite most paid ads appearing on the right side of SERPs. Being ranked first, regardless of position, is also important, with 59% of paid clicks going to the top organic result. Understanding real consumer search behavior through data can help marketers improve search marketing effectiveness and competitiveness.
Ontdek de wereld van Kodak Scanners & Solutions met behulp van deze Scanners & Solutions Guide. Deze guide geeft u een duidelijk overzicht van alle Kodak scanners, inclusief de nieuwe i2000-serie.
Tarsila do Amaral foi uma importante artista brasileira. Seu trabalho mais conhecido é Abaporu, um dos primeiros exemplos do estilo conhecido como Antropofagia. Sua obra retrata aspectos da cultura e da vida brasileira e ajudou a definir o modernismo no país.
Pinterest is a popular social media platform where users share images and videos by pinning them to boards. It has become very important for ecommerce businesses as most pins are product-related. To sell more on Pinterest, businesses should include high quality photos, price tags, and calls to action on pins to drive traffic to their websites. Engagement with other Pinterest users and using other social networks to promote pins are also effective strategies. While Pinterest offers opportunities to increase sales, brands should focus on using it to enhance customer engagement rather than direct sales.
This document summarizes key aspects of international law, including the definition and different types. It discusses the laws of peace, war, and neutrality. It also covers the enforcement of international law through international courts and treaties. A major section discusses the development of international human rights law after World War 2 and efforts to protect human rights through international cooperation and legal standards.
Op verschillende locaties in Nederland organiseren wij de themasessie ‘Naar toekomstbestendige dienstverlening’ over de toekomst van servicemanagement, met in het programma de visie en roadmap van TOPdesk en de nieuwste versie van TOPdesk.
CRM 2011 als xRM platform - CRM PartnersExploreDynCRM
De C in CRM staat voor Customer. Zoveel is helder. Maar niet iederéén die een relatie onderhoudt met een bedrijf of een organisatie is per definitie een 'customer'. Want van een vereniging ben je lid. Aan een community neem je deel. Van een goed doel ben je donateur. Van een bedrijf kun je leverancier zijn. En bij een opleidingsinstituut ben je student. CRM Partners vervangt daarom de C van CRM vaak door de ruim invulbare x. Het rendementsvolle resultaat? Geavanceerd Relationship Management met wie u maar wilt.
Bij zorginstellingen hebben doktoren, verplegend en administratief personeel op verschillende plekken in de instelling toegang nodig tot de juiste applicaties en data, die bovendien heel snel beschikbaar moeten zijn. Vaak wordt daarom gebruik gemaakt van groepsaccounts. Om aan de NEN7510 norm te voldoen kan echter niet meer met dergelijke accounts worden gewerkt.
Tijdens dit seminar was te zien hoe u met RES Automation Manager heel eenvoudig voor iedere gebruiker een eigen account kunt aanmaken en hoe u met RES Workspace Manager de inlogtijden laag houdt.
Op die manier kunt u voor iedere gebruiker een persoonlijke en dynamische werkplek creëren die zich steeds weer aanpast als een medewerker inlogt op een andere locatie of een ander apparaat. Zo hebben zij altijd toegang tot de juiste applicaties en data, is hun productiviteit optimaal en kunnen zij de beste zorg verlenen.
Webinar - EAM /Reliability & Integrity Software selectie - 15 juli 2020Stork
Er is een groot aantal Enterprise Asset Management IT-systemen op de markt. Over welke software systemen hebben we het eigenlijk en hoe bepaalt u welke software tool het beste bij uw organisatie past?
Ludolf Pijpker geeft u inzicht in de groepen Asset Management software systemen, in de verschillen ertussen en in een stappenplan om tot de perfecte match te komen. Dit voorkomt onnodig hoge kosten, bevordert de integratiemogelijkheden met andere systemen en zorgt voor soepel lopende werkprocessen.
Naar een toekomstbestendige dienstverlening - Themasessie 2016TOPdesk
Op verschillende locaties in Nederland organiseren wij de themasessie ‘Naar toekomstbestendige dienstverlening’ over de toekomst van servicemanagement, met in het programma de visie en roadmap van TOPdesk en de nieuwste versie van TOPdesk.
Zwolles virtuele desktop halveert energiegebruik, Jaap Van Vliet ZwolleIT Executive
Conferentie Greening the Enterprise,
IT Executive, 25 november 2009
Zwolles virtuele desktop halveert energiegebruik
Spreker: Jaap van Vliet (Afdelingshoofd Informatievoorziening gemeente Zwolle)
De gemeente Zwolle virtualiseert zijn desktops. Binnenkort zullen meer dan duizend desktops zijn vervangen door thin clients. Zwolle neemt daarmee een voorhoedepositie in gemeenteland in. Belangrijk doel van deze Virtual Desktop Infrastructure (VDI) is de halvering van het energieverbruik. Daarnaast moet de Virtual Desktop Interface leiden tot efficiënter beheer en locatieonafhankelijk gebruik van ict-middelen.
xRM - CRM als platform | Rik Dubbink, CRM PartnersExploreDynCRM
De C in CRM staat voor Customer. Zoveel is helder. Maar niet iederéén die een relatie onderhoudt met een bedrijf of een organisatie is per definitie een 'Customer', veel organisaties vragen om meer geavanceerd Relationship Management. Microsoft Dynamics biedt u een in principe, oneindige uitbreiding van functionaliteit. Daar waar Microsoft Dynamics CRM voorziet van functionaliteit rondom sales, marketing en service, stelt xRM in staat om meerder processen te ondersteunen. Daarmee is Microsoft Dynamics CRM een platform voor gebruik van standaard uitbreidingen of de ontwikkeling van eigen applicaties. U maakt in deze sessie kennis met verschillende additionele oplossingen die u kunt inzetten. En tevens de opties om eigen oplossingen te ontwikkelen
Één tool voor alles bestaat niet - Themasessie 'Voorkomen is beter dan verhel...TOPdesk
Organisaties willen vaak het gehele onderhoudsproces in één tool vastleggen. De ideale tool waarin alles vastgelegd kan worden bestaat niet. Het gaat je niet lukken, dus kun je beter stoppen met proberen! Hoe pak je het preventief onderhoud dan wel aan? Martin Beijering en Elisette Daams geven in hun presentatie antwoord op onder andere deze vraag.
Similar to Pathway to the cloud event 25 april 2012 - N-able (20)
The document discusses the benefits of a partnership between SoftLayer Technologies and channel partners, including higher margins, new sources of recurring revenue, and expanded cloud and services offerings. It provides an overview of SoftLayer's corporate profile, history of growth, global data center footprint, and hybrid hosting model. Examples of typical use cases that could benefit from SoftLayer's flexible infrastructure and services are also summarized.
Office 365 is a cloud-based subscription service providing the latest versions of Microsoft's productivity applications and services. It offers flexible access, full integration, familiar interfaces, email, online storage, collaboration features, and high availability. Office 365 is suitable for small businesses, enterprises, and kiosk/shared PC environments depending on needs and pricing tiers. Partners can sell Office 365 and earn recurring fees while helping customers migrate, integrate, and manage cloud services. The partner program offers various benefits depending on licensing sales thresholds.
The document outlines an agenda for a Microsoft Corporation meeting that will cover Office 365 introductions, Exchange Online, SharePoint Online, Lync Online, Windows Intune, and Windows Azure. Speakers are listed for each topic. The document also provides copyright information for Microsoft Corporation.
This document discusses the CA ARCserve product line. It highlights key focus areas of CA ARCserve r16 including virtualization, cloud integration, centralized management, and opportunities for managed service providers. The presentation provides details on virtual infrastructure protection, cloud integration capabilities, a new web-based management console, and managed service scenarios using CA ARCserve products and solutions.
The document provides an overview of Microsoft licensing options including:
1) Different purchase options like OEM, FPP, and Open License with details on each.
2) Explanations of license types like Open Value (contractual) and Open License (transactional).
3) Descriptions of key licensing concepts such as Client Access Licenses (CALs), downgrade rights, and qualifying operating systems for upgrades.
Ingram Micro heeft op 25 augustus 2011 de Hosted Solutions Summer School 2011 georganiseerd. Deze leerzame en efficiente training was gericht op resellers die managed hosting (gaan) verkopen.
In twee sessies is de basis gegeven die resellers nodig hebben om de switch te maken van het verkopen van producten naar het verkopen van diensten. Hierbij is gekeken naar de verschillen en hoe kansen herkent kunnen worden.
Deze sessie stonden in het teken van Microsoft Office365 en het nieuwe werken.
4. Een Complete Oplossing
Component Deliverables Execution
• Advanced Monitoring • N-central™
• Automatisering (patch, scripting, software distributie) • End Point Security Manager™
RMM Platform • Zakelijke Reportage • Remote Backup Manager
• Remote Control • Report Manager™
• End Point Security (AV)
• Backup & Replicatie
• 1-op-1 advies
• Business Consulting • Operationele optimalisatie en
Coaching
• Essentials Program
Consulting & Training • Online Training • Self-guided web tools
• MSP program development
• Verkoop training, Cold Call Scripts
• Verkoop Presentaties
• Business user Runbook
MSP Runbooks • Best practices: koppelen van SLA’s aan technologie • Technical user Runbook
• Best practices in Server Design
• Zakelijke onboarding • Commercieel adviseur
• Technische onboarding • Technisch Consultant
• Een op een ondersteuning • Account Executive
Fantastische Support
• Technicsche Support
5. Managed Services Model (Gartner)
Break Fix A la Carte Proactive Managed Utility
Gem. Transactiewaarde €150 - €2499 > per €25 - 55 / Desktop
? €1 t/m €19 per device x / usage
(€) netwerk €100- 275 / Server
Bruto winst (%) <10 50 50-75 75> TBD
Declarabiliteit (%) 50 50 70 90 TBD
Bedrijfsresultaat (%) <1 1-5 5-10 10 - 20 TBD
Bedrijfswaardering ? .30 1.5 1.5 - 2.8 TBD
6. MKB markt NL – de realiteit
75%
25%
• 75% van de MKB-ers worden reactief ondersteunt
• Deze 75% wil wél diensten afnemen en er maandelijks voor betalen zoals:
Antivirus, Anti spam, Backup, Assessments, Migraties, Uren, Projecten
• 25% van de MKB-ers zijn kandidaten voor de geavanceerde service modellen welke
worden geassocieerd met oa verticals i.e. Zakelijke Dienstverlening, Medisch,
Financieel
7. Essential vs Professional Licenties
Essential Licentie Professional Licentie
Light Monitoring (Scan Frequency) Management Monitoring Deep (Scan Frequency) Management
Agent Status (15 minutes) Limited Remote Control Agent Status (5 minutes) Patch Software
Connectivity (15 minutes) -Terminal Services / VNC Connectivity (5 minutes) Scheduled Scripts
Generic TCP (15 minutes) -Direct Connect Generic TCP (5 minutes) Self-Healing
CPU / Disk / Momory (4 hours) CPU / Disk / Memory (5 minutes) Software Distribution
Systrey Icon (inclusief) Admin Features ESX (5 minutes) Remote Control
Waranty status (4 hours) Alerts & Notifications Vmware (5 min) -Terminal Services
DNS & SMTP (15 minutes) Reporting (limited) DNS & SMTP (5 minutes) -VNC
Asset Information (4 hours) Asset Information (5 minutes) -Remote Support Manager
Windows Security Center (4 hours) Add on Tools Windows Security Center (5 minutes) Asset Discovery
Patch (4 hours) Security Manager Patch (4 hours)
Backup Manager Event Log (5 minutes) Admin Features
Audit Manager Printers (5 minutes) Alerts & Notifications
Report Manager Traffic / Bandwith (5 minutes) Reporting (advanced)
Return Windows Services (5 minutes)
Application Compliance (5 minutes) Add on Tools
Security Manager
Backup Manager
Audit Manager
9. MSP Technisch Runbook
• Gestandaardiseerd en gedefinieerde best practices en procedures
voor de operatie voor IT dienstverlening, gebaseerd op de
collectieve kennis van top MSPs wereldwijd
• Community: MSPs kunnen bijdragen aan het technisch Runbook
Assessment • Gestandaardiseerde IT Assessments
Onboarding • Best practice configuratie van MSP diensten
Optimalisaite • Optimalisatie van standaard onderhoudstaken
Rapportage • Demonstratie van waarde door maandelijkse rapportage
10. N-able Business Consulting
ONBOARD PLAN
• Program Review
& ASSESS • Pricing Review
• Review of Current • Program Portfolio &
Situation Pricing Methodology
• Plan New MSP
Strategy
• MSP Strategy
Document
IMPLEMENT
• Sales & Marketing Support
• Documented Sales Plan
• Customized Marketing Materials
11. Sales & Marketing
• A La Carte Diensten
– Vulnerability Assessment
– Managed Anti-Virus
– Managed Anti-Spam
– Managed Backup
– Managed Replication
• Proactieve Diensten
• Managed Diensten
15. Ingram Roadshow Licensering Mei 2012
Essential Licenties
Professional Licenties
Professional Nodes Essentials Nodes Included Antispam gratis voor jaar 1 Anti Virus gratis voor jaar 1
100 250
250 5000 Unlimited
500 5000 Unlimited
1.000 5000 Unlimited
1.500 5000 Unlimited
2.500 5000 Unlimited
For any service provider entering into the MSP space, one of the most important things they will need in order to meet their SLA’s is to have the most complete monitoring and remote management product available to them. This is where N-Central 6.7 comes into play. It is virtually impossible to deliver proper managed services if you can’t monitor critical and non-critical devices, have the ability to remote control devices, manage those devices and report on them. What N-Central gives you is a complete all in one solution to manage and remediate problems from one central dashboard. Receive alerts 24/7 so that you can deal with issues before they arise and reduce your service delivery costs to your customers while giving them much better support. Through N-Central, you can now monitor virtually everything that has an IP address from servers and desktops to switches, routers, firewalls etc. N-Central allows you to differentiate yourself from the competition and gives you the ability to provide a tighter and much more effective SLA than any other product in the market space.Talk to the solution in these 4 quadrants 1 – Monitoring – N-able has built best in industry Remote Monitoring and Management solution to assist Service Providers understand their customer needs Monitoring the network is important to understanding the customer environment Ease of DeploymentAutomated Configuration Management to assist in Automation – SNMP, WMI, Port scanning, Interface discovery, OID matching Templates which automate associating what to monitor with different types of devices Cross Platform – Windows, Linux, Novell, Macintosh and Non-Windows devices2 - Remote Control – N-able has developed the best remote control solution for your business needsAttendedRemote control– for un-managed devices (replacing Citrix or Logmein)Reporting on requests coming into your support desks is also possible to ensure you follow up with prospect to offer a service contract for your business Attended or Unattended Remote Control - if action is needed on the device – there is no limitationsWindows or No-Windows (VNC, Telnet, Web, SSH, Terminal Services)3 – Remote Management – N-able recognizes that value lowering support costs addressing ongoing maintenance is key N-central can push out scripts or software to one or multiple devices to assist in meeting contract obligations N-central can also address the need of managing a device on the back end to increase end user productivityRemote Support ManagerRemote Environment Manager (Optional)4 – Reporting – N-able has built a Reporting engine to address Reporting needs on all levelsTactical reports built into the product for technicians48 reports available N-compass has 30 reports available – Business level reports to provide business owners to show the value of the services you have offeredincluding comprehensive Executive Report – ability to create custom reports and tailor reports to the customer
$100 per hour – Billable Rate MSP Proactive Program For a 20 seat SMB customer the typical monthly rate is $650/month 2 servers @ $100 = $200 20 desktops @ $20 = $400 2 network @ $25 = $50 Total = $650 Therefore $32.50/desktop ($650/month/20desktops)Time Included in Proactive Program a) 12.5 mins per desktop b) 60.0 mins per serverc) 15.0 mins per network $100/60mins = $1.666/minute$650/20 devices = $32.50/device Managed Program 2 servers @ $250 = $500 20 desktops @ $60 = $1200 2 network @ $65 = $130 Total = $1830
Our goal is to tailor the engagement to fit your specific needs.
The a la carte services included in the solution all leverage N-able products in their delivery, and include:Vulnerability Assessment, which is a one time scan, assessment & report delivered to a customer on security vulnerabilities within their environment. This is frequently used during the managed services sales cycle to highlight the need to work with the MSPManaged Anti-Virus is service in which the MSP deploys, monitors and manages a customers anti-virus solution, in place of a traditional software purchase.Managed Anti-Spam, a hosted perimeter spam solution managed by the MSPManaged Backup, where the MSP manages, monitors and maintains every aspect of a customers local backup.Managed Replication adds an additional layer to managed backup, by replicating the customers data to the MSP’s data center.Managed Audit is regular security and compliance reporting for organizations that are regulated by legislation such as HIPAA or PCI.Each of these a la carte services has it’s own tab within the binder, with it’s own flysheet, e-mail teaser, and powerpoint presentation.
Service Providers have generally been successful converting 20% of their customers to a proactive or managed solution.That leaves 80% of customers that are still being serviced in a reactive modelWorks against the systems and processes implemented to manage higher maturity customersNot generating recurring revenueHow can we manage reactive customers more efficiently, and generate recurring revenue?