Rick Hart is an experienced IT executive with over 15 years of experience managing IT infrastructure teams and scaling IT investments. He has strong expertise in Cisco telephony, security, logistics, team management, project management, and vendor relations. Currently he works as a Cisco VoIP support engineer at ExxonMobil, providing incident, troubleshooting, and maintenance support across North and South America. Previously he was a Cisco VoIP administrator and infrastructure supervisor at Merchants Choice Payment Solutions, where he managed the IT team and sole administered their Cisco VOIP system, growing their IT assets significantly over 10 years.

1. RICK HART
6319 Deep Canyon Drive Katy, TX 77450
Email: rhartmz6@gmail.com
Phone: 832.925.0077
www.linkedin.com/pub/rick-hart/1/275/a00
EXPERIENCED IT EXECUTIVE
A seasoned IT manager with experience growing an IT infrastructure team and scaling IT investments across a growing
business. Strong vendor relations experience, including working relationships with key IT and communications suppliers
such as Cisco and AT&T. Experience with redundancy/disaster recovery best practices.
AREAS OF EXPERTISE
 Cisco Telephony
 Security
 Logistics
 Team Management
 Project Management
 Vendor Relations
 Procurement
 Troubleshooting
 Business Continuity
 Disaster Recovery
 Call Center
 Infrastructure
PROFESSIONAL EXPERIENCE
EXXONMOBIL, Houston, TX
CISCO VOIP SUPPORT ENGINEER (CURRENT)
Incidents,troubleshooting,and maintenancesupport for North and South American ExxonMobil corporate offices.
MERCHANTS CHOICE PAYMENT SOLUTIONS, The Woodlands TX
CISCO VOIP ADMINISTRATOR AND INFRASTRUCTURE SUPERVISOR (2000 – 2015)
Main responsibilities aremanagingthe IT team and sole administer for the Cisco VOIP system including CUCM, UCCX, Unity,
and WFO (Calabrio). Ten years total experience in every aspect of the system including day to day administration,
troubleshooting, circuit installation, extension mobility, ARS messages, etc.
 Supervise IT infrastructure team, comprised of 4 employees (Systems Admin, Network Engineer, Help Desk Admin,
Oracle DBA)
 Project coordinator/manager/leader
 Served as primary PCI compliance point of contact
 In charge of all licensing including Microsoft, Dell, and Oracle
 Manage IT budget of $600K to $900K
 Purchased all IT equipment
 Vendor Relations Manager to all IT and communication services suppliers, including Dell, CDW, Grande
Communications, AT&T, National Hardware Resale, CCNY, Data Foundry, Computex, and Datavox
 Administer Cisco phone system, including CUCM (Call Manager), UCCX, (Call Center), Unity (voicemail), and WFO
(voice recording and quality management)
 Support Infrastructure hardware and software systems
 Exchange, Sophos E-mail spam appliance, and Antivirus administration as well as other administration tasks
 Grew IT assets from single ISDN line for 65 employees, to a company of 150+ employees with two locations
 Coordinated office move in single weekend
 Created infrastructure for companion company, Ezcheck
 Project coordinator for relocating disaster recovery co-location center from Phoenix to Austin
 Co-lo design and implementation - Disaster Recovery and Business Continuity team lead and coordinator
 Project manager for build out of new office suite to accommodate growing IT department

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 Cisco VOIP Key Accomplishments:
 10 years’ experience managing, administering, and troubleshooting Cisco VOIP systems
 Sole responsibility for all aspects of the phone systems for over 160 users in two locations
 Self-taught on ALL aspects
 Coordinated upgrade from Cisco Unified Systems suite version 4.3 to version 8.5
 Got quotes from 3 vendors
 Renegotiated final contract from $100k+ to $75k with voice recording
 Point for implementation and switchover
 Created, coordinated, and implemented Jamaica call center project
 Use VPN for connectivity so Jamaica agents act as integral part of call center
 Purchased all equipment including PC’s, server for VM’s, firewalls, switches, etc.
 Over saw all aspects of configuration of equipment, shipping and setup
 Coordinate installation and implementation of new PRI’s and data circuits
 Personal caller ID (for those Execs that requested their direct line be shown instead of main number)
 Extension Mobility (used in different shifts for Jamaica crew)
 Setup toll free Meet Me number for Ad-Hoc conference calling
 24/7 with Jamaica call center – changed calling script to reflect those hours for Jamaica tech support only
IT ADMINISTRATOR
 FirstData connectivity administrator
 Exchange Administrator
 Help Desk Administrator
 Telecom Administrator
 Network custodian
 Anti- virus,Anti-spam, Malware
 Security
 Purchasingand procurement
 Server and PC builds and deployment
 Vendor relations
 Various other duties related to the day to day operation of the company
US BANK, MINNEAPOLIS, MN(1999 – 2000)
Call Center Support
 Provided call center help desk support for corporate clients worldwide
 Helped clients setup proprietary software and connectivity to enable corporate-issued credit cards
Certifications
 Currently studying for CCNA
REFERENCES AVAILABLE ON REQUEST
ADDITIONAL EXPERIENCE AVAILABLE ON REQUEST

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