The document provides a summary of Humaira Rizvi's experience and qualifications. It outlines her role as a Process Manager at Capital One where she prepared documentation, managed processes, created training materials, and proposed improvements. It also details her previous roles providing project management, creating reports, and developing databases.

1. Humaira Rizvi
5636 Santa Cruz Drive Phone: (224)250-0026
Hanover Park, IL 60133 RizviHumaira @Yahoo.com
SUMMARY
A customer focused process/project management professional with great communication skills with all levels of
management. Ability to use Project Management education with Process Management and Data Analysis experience
to create reporting. Able to create training materials and conduct training. Very active in meetings to share ideas and
recommendations with great focus on quality. Thinks strategically and the ability to propose and implement process
improvements.
PROFESSIONAL EXPERIENCE
Capital One, Rolling Meadows, IL 2013-Present
Process Manager
• Prepared process documentation for SQL2CQ and Business Process Management to eliminate gaps and find the
most efficient process
• Managed process for Card Voice of the Associate Program(Autonomous ownership of submission / response
process: Downloaded submissions, categorized, assigned ownership, prepared materials for weekly distribution to
SVP level leaders to be used as recommendations for future strategic ideas
• Directly interacted with delegatesregarding reassignments/responses to obtain response rate of above 80% to the
associates
• Created and trained/mentored sorter team on Duplicate management process to minimize rework of
submission/responses
• Built and enhanced Sharepoint applications used by thousands of Card Agents / Channels intent resources to
automate the feedback and continuous improvement
• Created and managed the Associate Pilot Program process for Card Services for testing of new processes and
applications
• Fungible skillset – developer, process management, trainer, etc.
• Customer focus – highly responsive to requests for change / talking through problems
• Constantly proposed and lead team to implement improvement ideas
• Communication skills – built decks for training materials
• Nearly completed Business Process Management certification
Customer Information Analyst/Data Analyst, Global Information Management 2010- 2013
• Provided Project Management support to the Functional teams within GIM on projects from start to finish
• Facilitated project calls between project team and Business stakeholder to direct the dialogue between them for
project scope, timelines and requirements
• Created Initial Requests, Business Requirements, Project Plans, Timelines, process flowcharts and Task lists for
projects
• Followed Up on Action Items and outstanding Tasks on a regular basis in order to provide updates to the
stakeholders
• Facilitated and Managed the Request Management process for PLCC and Bankcard teams
• Provided Training on Demand Management system (Request Database) to Business Users
• Created and Provide Presentations on various projects
• Created reports for management using Excel Pivot tables
• Created Process Procedures documentations
• Coordinated Employee Engagement Taskforce – Recognition Program
• Coordinated Employee Team Building Taskforce and planned Team Building Events on a monthly basis
Maintained Sharepoint site for Project documentations, Events, Calendars, etc

2. Business Information Analyst, Customer Service 1999 – 2010
• Provided reports to management using Excel, Cognos, Access, Symposium
• Developed and tested Access databases including queries and reports according to the specifications provided
• Prepared data according to the needs of the end-users, client, or department including the provision of downloads
of the information for the end-user or client to further use in developing complex reports which may require data
manipulation and analysis.
• Developed charts or other visual aids to assist in understanding the data.
• Met with end-users and clients of a business unit, to discuss projects requiring the extraction or manipulation of
data stored in organization databases or mainframe systems. Clarified, confirmed the specifications, and offered
additional suggestions or alternativesto assist the end-user or client in obtaining data in the most expedient time
frame. Ensured consensus with the end-user, or client of the business unit, on necessary specifications
Management Training Program Participant 8/2002 – 12/2002
• Performed rotational assignments within Retail Services
• Took Leadership training classes
Leadership for Results – Module 1-7
Effective Meetings
Project Leadership
Maintaining a Positive Workplace Environment
Enhanced presentation skills – PowerPoint Presentations
• Received on the job training with managers in various departments within HSBC
• Performed projects for each department which included Customer Appreciation Week coordination
• Created Reports/Graphs
• Relieved Manager Assignment
Provided MIS manager daily functions
Analyzed and distributed MIS projects to employees
Provided support for various departments in Retail Services
Monitored assignments
Acted as a liaison between various departments and MIS
Resolved issues with in group
EDUCATION
Keller Graduate School of Business
Masters in Project Management, November 2007
Masters in Management Information System, June 2002
Loyola University, Chicago, IL
BA in Management Information Systems, May 1988
AFFILIATIONS
Corporate Lead and Mentor for Capital One with Big Brother Big Sister Organization
Member of Community Corps Council – Volunteer Program
Winner of 2013 Integration Volunteer of the Year
Winner of Diversity Ambassador Award