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RFID For Retail
RFID-enabled solutions can provide retailers with inventory visibility and loss prevention benefits. They allow retailers to reduce theft by 15-75%, increase inventory accuracy to above 99%, and increase on-shelf availability by 10-30%. RFID solutions offer visibility into backroom, sales floor, and transaction activities. They provide benefits like shrink visibility, improved merchandising and store operations, and enable omni-channel retailing. TrueVUE is an RFID software platform that provides comprehensive inventory management, robust reporting, ease of integration, and commissioning solutions to deliver value from RFID deployments.
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RFID For Retail
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- 2. / 2 / WhyRFID-Enabled Solutions For Retail? Loss Prevention Merchandising Store Operations • Reduce theft/shrink by 15% - 75% • Reduce internal theft • Provide item-level shrink visibility • Ensure accuracy of deliveries • Facilitate faster replenishment of stolen merchandise • Enable authenticity verification • Identify near real-time source of shrink • Increase inventory visibility and accuracy to above 99% • Increase inventory ROI • Reduce OOS conditions by 10% - 30% • Facilitate Omni-channel retailing • Increase on-shelf availability by 10% - 30% • Enable store order fulfillment & improved ATP • Enhance shopper experience and top-line revenues by 5% - 10% • Reduce customer wait time at POS by 10% - 25% • Increase conversion rates by 10% - 50% • Increase cycle counting efficiency and accuracy • Improve returns processing • Automate manual processes & reduce error * Based on actual Tyco deployments as well as published industry results ** Shrinkage reduction does not include deployment at front end of store, benefits from shrink visibility to address internal, vendor and administrative losses
- 3. Mobility • Empowering shoppers& sales associates with mobile devices • Mobile check-out and payment Omni-channel Retailing • Enabling the customer to shop anywhere, anytime, anyhow • Fulfilling orders from any location Redefining the Role of the Store • Optimizing the supply chain (including the store) • Leveraging store inventory for online order fulfillment • Improving store experience through technology The Customer Experience • Ensuring a consistent, convenient, satisfying shopping experience through all brand touch points • Making the store environment more engaging and enjoyable The New Retail Power Duo: CMO & CIO • Emergence of CMO as the new IT buying center and owner of the customer experience • Experience: driven by CMO and enabled by CIO / 3 / Retail Trends
- 4. / 4 / InventoryVisibility Benefits – Scale and Importance Benefits Quantified By: // Sales uplift vs. control stores // Reduced store OOS position // Reduced store sales floor OOS position // Stock ledger vs. RFID vs. manual count // Workflow studies // Decreased shrink • Shrink Visibility • Reduced Shrinkage From All Sources Higher Margins Loss Prevention • Reduced stocking labor • Reduced receiving labor • More efficient POS Higher Margins Operational Efficiency • Quicker and more accurate product locator • Increased $/transaction • Omni-channel benefit Sales Uplift Customer Satisfaction • Reduced sales floor OOS Sales Uplift On Floor Availability • Improved store replenishment • Reduced safety stocks • Reduced store OOS • Omni-channel foundation Sales Uplift Higher Margins Planning and Allocation Foundation: Inventory Accuracy
- 5. / 5 / TRSRFID Solution Areas Backroom Visibility Use Cases • Receiving • Store transfers • RTVs • Direct customer fulfillment • Document preparation • Reporting & reconciliation Management of item-level receiving and shipping transactions. On-Floor Visibility Use Cases • Mobile inventory counting • Mobile item search • Misplaced item location • Back-to-floor restocking • Replenishment to store • Inventory reporting Visibility to item-level inventory on the sales floor and across the enterprise. Transaction Visibility Use Cases • POS sales, exchanges and returns transactions • Tag read, write and detach • Item inventory status and disposition • Transaction reporting Visibility to item-level inventory on the sales floor and across the enterprise. Front End Visibility Use Cases • RFID entrance/exit read • EAS alarm & functionality • Shrink visibility & reporting • EAS management reporting Front-end RFID read capability for inventory, shrink and merchandising management.
- 6. Value of TRSRFID Solutions • Identification of vendor shortages • Immediate ASN reconciliation and mis- shipment identification reducing loss • Automation of manual processes reducing time, cost and error • Increased inventory accuracy at the time of receipt and shipment • Real-time inventory availability • Improved stock ledger accuracy • Reduced fitting room theft • Improved inventory accuracy • Near real-time identification of missing items • Visibility to misplaced items • Proper accounting of loss values • Maximized on-floor availability • Improved inventory accuracy • Real-time visibility to replenishment • Reduced out-of-stocks • Increased sales and revenues • Foundation for omni-channel retailing • Efficient inventory counting • Enhanced shopper experience • Stock balancing optimizing store space and inventory • Audit trail of stolen items returned for credit • Combatant for POS “sweet-hearting” • Reduced internal theft • Elimination of fraudulent returns • Improved financial transaction processing • Trigger for replenishment of items sold • Improved stock ledger accuracy & COGS • Real-time inventory update & visibility • Reconciliation with system of record • Expedited POS transactions • Enhanced shopper experience • Accurate & efficient return processing • Increased visibility to items stolen and loss event details • Visual deterrent to shoplifting • Decreased internal theft • Increased alarm intelligence & configuration • ORC combatant • Timely replenishment & restocking of lost items • Reduced out-of-stock conditions • Enhanced shopper experience with reduced false alarms • Corporate RFID project leverage of current investment Loss Prevention Merchandising Store Operations
- 7. Shrink Visibility -Redefining Security with Information-Based Loss Prevention The Problem *Results compiled over a three month period at a leading global retailer / 7 / • RFID Inventory Management programs typically focus only on the selling floor, resulting in a blind spot at the store exit • Traditional EAS does a good job of covering exits, but lacks clear visibility into item-level product data • Video Surveillance needs to be integrated to exception events to provide meaningful, actionable data Store Intelligence and Integration Platform EAS with Enhanced Detection Inventory Visibility Video Surveillance Shrink Visibility • Adaptive deployment of LP personnel • Theft trend analysis by store/region/ country/ time/day/season • Selective alarming for key loss categories • Reduced nuisance alarms; improved LP Staff responsiveness • Indexed video surveillance details items, times and locations The Results*
- 8. Shrink Visibility ExceptionReport Example Combining RFID with EAS and video surveillance provides detailed insight into exception events at the store exit. Shrink visibility provides detailed item-level information to enable: Tracking last place/zone where items were identified in store Quick replenishment of missing items Corrective action and prevention of future occurrences 0 5 10 15 20 25 30 Shrink Events at Store Exit* Shrink Events Item Loss Qty Jeans - Style 1 8 Shoes - Style 5 6 Jeans - Style 3 5 DVD 3 TV – 19” 2 / 8 /
- 9. / 9 / RFIDSolution Components Hardware ServicesSoftware • Readers • Detection • Hard Tags & Hang tags • POS Pads • Detachers • Deactivation • Handhelds • Hard Tags & Hang tags • Handhelds • Antennas • Readers • Hard Tags • Hang Tags • Professional • Installation • Maintenance • Deployment • Inventory Visibility • Cycle Count Management • Item Transaction Tracking • Alarm Management • Shrink Visibility • Intelligence Reporting
- 10. / 10 / Front-EndVisibility Diagram FRONT ENDPOS PoE Switch RFID Reader PoE Ethernet PoE 802.3aT RFID Reader Antenna RFID Reader Ethernet RS485 TrueVUE Gateway Bi-Optic Scanner RFID Detacher INTERNET
- 11. Fitting Room / 11/ On-Floor Visibility Fitting Room Diagram Ethernet Gateway TrueVUE INTERNET Switch PoE PoE 802.3aT RS485 Overhead Stereo Traffic Device RFID Reader & Antenna (w/Directionality)
- 12. RFID Tagging Options RFIDencoding is done when price ticket is manufactured. Disposable Price Tickets integrated with RFID Tags Reusable RFID Soft Swing Tags RFID encoding must be done at some point in the supply chain (factory, DCs, stores, etc.). Reusable RFID Hard Swing Tags Reusable Dual Tech. RFID/EAS Hard Tags RFID encoding completed at some point in the supply chain (factory, DCs, stores, etc.). RFID encoding completed at some point in the supply chain (factory, DCs, stores, etc.). Encoding Req. Life Expectancy Single use – disposable item. Multi-use (<5 times) – limited reuses depending on material. Difficult to automate recirculation. Multi-use (> 5 times) - relatively easy to automate recirculation and validation. Multi-use (up to 50 times) - relatively easy to automate recirculation and validation. Encoding Options At time of price ticket printing. • At time of price ticket printing • Manually at factory • Manually at DC • Bulk encoded • At time of price ticket printing • Manually at factory • Manually at DC • Bulk encoded • At time of price ticket printing • Manually at factory • Manually at DC • Bulk encoded Low security since tag can be easily removed, no EAS tech. Higher per unit cost since tag is disposable (but coming down). Low security since tag can be easily removed, no EAS tech. Low cost per use depending on durability of tag. Low security since tag can be easily removed, no EAS tech. Low cost per use. Highest security since tag can not be easily removed without SuperTag detacher and includes best of EAS Technology. Low cost per use. Security Cost per Use • Single use • Human readable • Easy encoding • Low security • Higher cost • Multi-use • Not human readable • Supply chain encoding • Low security • Lower cost • Multi-use • Not human readable • Supply chain encoding • Low security • Lower cost • Multi-use • Not human readable • Supply chain encoding • Highest security • Lower cost / 12 /
- 13. TrueVUE Store PerformancePlatform Common user interface across devices and applications. New insights from data across multiple solution sets. New insights from the power of “AND” Features • “Iconized” Menus • Role-based Dashboards • Multi-level Reports • Detailed Drilldowns • System Performance and Health • Alerts and Event Notifications • Tyco and 3rd Party Solution Integration Inventory Visibility Traffic IntelligenceEAS Intelligence Store Execution / 13 /
- 14. Deep Functionality • Mostcomprehensive inventory cycle counting capability • Intuitive, resilient, effective, efficient, user-proof • Advanced functionality based on extensive real-world experience Robust Reporting • Rich library of out-of-box reports; flexibility to customize • Ability to clone and import to maximize insights • Hierarchy and rollups that match enterprise needs Ease of Integration • Key to delivering value of RFID-enabled solutions • Web services available for retailer and Tyco use • Few retailer IT resources required to deploy or manage Comprehensive Commissioning Solutions • Simple management of standard commissioning processes • Fail-safe processes to ensure highest accuracy • Multiple commissioning authorities for item-level clarity, regardless of source Enterprise Class Platform Design • Optimized for efficient use of network bandwidth and resources • Scheduled installs with updates automatically pushed • Automatic configuration / 14 / Value of TrueVUE Software Offering
- 15. / 15 / 2013:The Year of Inventory Visibility RIS News: “Item-Level RFID Critical Mass at Last” End of FY12 End of FY13 Growth Stores 1,000 2,000 100% Recirculatable Tags 300mm 750mm 150% Devices 1,800 6,500 260% Tyco RFID Momentum
- 16. / 16 / TycoDevices in Nearly 185,000 Stores Worldwide Extensive, Diverse Retail Experience Across a range of industry sectors and global geographies From single-store deployments through large scale, enterprise-wide rollouts
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