Retaining 5% more customers will double the profit
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Customer retention will help the Organization to grow, world is so competitive getting new customer is always difficult and costlier task, if you pay attention to existing customers your Organization’s profit will double
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- Identifying important customer service skills like active listening, clear communication, attention to detail, and collaboration abilities.
customer service
The document provides an overview of training services offered by Topdown Concepts for pharmaceutical businesses. It discusses topics like selling skills, business planning, customer expectations management, and organizational value chain enhancement. It also touches on challenges for pharmacy entrepreneurs like physician access and increased competition. The goal is to provide strategic training to support sales, marketing, and performance management in the pharmaceutical industry.
The Art of Obtaining Referrals - presentation to the Association of Financial...
This document outlines a seven-step process for obtaining referrals from clients. The steps are: 1) get independent feedback from clients on your value proposition and service quality, 2) plant seeds to make your business referrable, 3) acknowledge client fears about referrals, 4) fish for compliments and brainstorm referral opportunities, 5) get in the right mindset to ask for referrals, 6) pick the right moments to ask clients for referrals, and 7) choose referral opportunities wisely based on client loyalty. The presentation emphasizes having a systematic referral process, expecting to get referrals, focusing on building a more referrable business, and having more referral conversations with clients.
Effective Customer Sevice
This document outlines key aspects of customer service, including its definition, research on its importance, types of customers, dimensions of customer service, skills needed, and benefits. It discusses the five dimensions of customer service - tangibility, reliability, responsiveness, assurance, and empathy. It also details the "7 Pillars of Customer Service" which are developing a customer service mission statement, viewing customer service as attitude and action, base training, coaching employees, creative thank you's, functional walkthroughs, and engaging customers. The conclusion emphasizes the importance of all employees prioritizing customer service through teamwork.
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Retaining 5% more customers will double the profit
- 1. Retaining 5% more Customers will DOUBLE the Profit Ananda Rao. C, MBA-TQM, MSc, PGMLT, IRCA certified LA for ISO 9001:2015 and ISO 13485:2003
- 2. How to retain the Customers? Deliver on time with Quality and timely support to retain Measure, analyze and improve product/service Quality Train, coach, mentor and retain skilled resource Promote culture of Quality and positive attitude Put the right people in right job Design and Implement Quality Management System Understanding customer needs and expectations
- 3. How Customer retention will double your profit? • “According to the Harvard Business Review, companies can increase profits by almost 100 percent by retaining 5 percent more of their customers” • Of the customers that make a complaint, more than half will do business again if the complaint is addressed and resolved • If the complaint is resolved quickly, and the customer feels the organization cares about its customers, the number will jump up to almost 100 percent • If a complaint is not resolved, the average customer will tell more than eight other individuals about the negative experience • If the complaint is resolved, the customer will tell at least five others about the positive experience • On average it costs six times more to gain a new customer than to keep an existing one
- 4. Please reach me at carao75@gmail.com for any clarification. CUSTOMER IS KING 4