1. Presented by Lou Honick, CEO of HostMySite.com High Quality Customer Service for Web Hosts and ISP’s
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3. Why is it so hard to deliver great service? The Golden Rule vs. Reality The Rule: “ Do unto others as you would have others do unto you.” The Reality: People “do unto others as others have done to them.”
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7. What is great service? Responding promptly and accurately to customer requests in such a way that each customer feels valued, respected, and understood.
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11. The Face of Compassion Compassion: “ Your support staff are pure professionals. They are always friendly and I've never once felt as if they were trying to get me off the phone, even if I (or one of my partners) made repeated calls about the same issue.”
![Why is it so hard to deliver great service? ,[object Object],[object Object],[object Object],Your employees are used to receiving bad service from the companies they deal with. As a result, many employees don’t intuitively know how to deliver good service.](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)