Thahaseen Basha is seeking a career opportunity in the corporate sector utilizing customer service skills. He has over 2 years of experience as a Social Interactive Media Executive at [24]7, Bangalore Inc where he was promoted and received several awards and certificates for his performance. Currently he works as a Customer Service Specialist at Altisource Business Solutions handling insurance-related queries for US mortgage customers. He has a Bachelor's degree in Commerce with 58% and additional skills in Microsoft Office, basic computer troubleshooting, typing with good speed and accuracy.
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Currently looking for a challenging position, which will make best use of existing skills and experience while enabling further personal and professional development– ideally within the Sales and Marketing function.
A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in handling escalated situations. Resolve complaints and concerns at first point of contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team and always lead by example: excellent team leadership and supervision skills.
NEETell is a pioneering Online Informative Platform that empowers medical aspirants to clear NEET Successfully. This NEETell e-Brochure is for all students to have a comprehensive knowledge about the organisation, management and services offered by us. As we have the mission engage, inspire and motivate aspiring MBBS students, thus in this endeavor we present to you this e-Brochure.
We provide wide range of services and top those among those are:
1. Find My Chances
2. 24X7 Alerts
3. Cut Off Analyzer
4. Track My Application
5. Meet A Counselor / Skype A Counselor
6. Be First Forever (BFF)
7. Upskill
8. Caterpillar to Butterfly
9. The Plan B
10. Wake Up Call
Currently looking for a challenging position, which will make best use of existing skills and experience while enabling further personal and professional development– ideally within the Sales and Marketing function.
A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in handling escalated situations. Resolve complaints and concerns at first point of contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team and always lead by example: excellent team leadership and supervision skills.
1. SHAIK. THAHASEEN BASHA Contact no: +91 998 671 2595
Email: thahaseen.iiht@yahoo.co.in
CAREER OBJECTIVE
I want to utilize my customer service skills and proficiency to develop a professional career in a
corporate sector by associating myself with an organization for mutual growth and development.
JOB EXPERIENCES
1. Joined [24]7, Bangalore Inc on 4th
of October in 2012 and completed two years and
four months as Social Interactive Media Executive.
Success:
• Promoted from L1G1 to L1G2 level.
• Rewarded and Recognized 6 times on certificates as the best performing and quality
delivering executive.
• Being in a role of SME(Subject Matter Expert), operated multiple teams for over 6
months and trained the new joiners through the process applications, procedure articles
and monitored the work group.
Job Description:
• Worked for the US based program called Target.com
• Assisting the customers over emails who purchased goods online and in stores.
• Processing returns, concessions and refund on the defective or damaged merchandise
delivered to the customers.
• Handling the customers queries through emails and chats appropriately and responding
to them accordingly in timely manner.
• Participating in client conference and huddle calls with the clients to discuss about the
trends.
• Announcing the new updates on merchandise offers and promotions and cheering up the
representatives to keep the work effective and going.
2. Joined Altisource Business Solutions, Bangalore as an Associate on 23rd
of February,
2015 and still working with this organization.
Job Description:
• Role of the job is customer service specialist.
• The process is related to the US based mortgage company called “Ocwen Loan
Servicing, LLC”.
• Answering inbound calls from the borrowers, authorized third parties and insurance
agents about the insurance related queries.
• Obtaining the insurance policy details from the insurance agents, disbursing the
insurance premium payments to the insurance companies on the escrowed loans.
• Keeping fallow ups on loans if necessary, making outbound calls to insurance
companies, agencies and borrowers to make sure there’s no lapse in coverage and
avoiding dual insurance on the same house.
• Calling internal departments located in India, Philippines and USA to conference the calls
with the borrowers if multiple issues occur.
• Investigating on lost premium checks in transit, raising research requests and doing
2. fallow ups on the accounts.
ACADEMIC QUALIFICATIONS
PROGRAMME YEAR NAME OF INSTITUTE UNIVERSITY
/ BOARD
PERCENTAGE
Bachelor of
Commerce.
(with Computer
Applications)
2012 S.B.V.R Degree College,
Badvel
Sri
Venkateswara
University,
Tirupati, A.P
58%
Intermediate(12th
) 2009 Dr.B.J.S.R Jr. College,
Badvel
Board of
Intermediate
Education, A.P
55.2%
10th
STD 2006 R.C.M High School.
Fathima Nagar,Badvel
Board of
Secondary
Education, A.P
67.7%
ADDITIONAL SKILLS
Hands on MS-Office, Windows operating system, basic windows troubleshooting
and working on internet.
Typing skills with good accuracy and speed.
Driving skills with a valid Indian driving license and passport availability.
PERSONAL PROFILE
Nationality : Indian
Status : Single
Father’s name : Shaik Maha boob Basha
Date of birth : 2nd of March, 1991
Language known : English, Hindi, Telugu
INTERESTS
Dancing
Singing
Racing
3. Relocation: Willing to relocate to any of the country upon company’s requirement.
Declaration:
I hereby declare that above information is correct to the best of my knowledge and belief.
(SHAIK.THAHASEEN BASHA )