Neha Sharma is a customer representative with experience in e-commerce and HR administration. She has a MBA in HR management and degrees in biotechnology. She is seeking a role that allows growth in a supportive environment with fair compensation. She has strong communication and organizational skills from managing customer calls and relationships. Her previous roles involved preparing documentation, coordinating with teams, and ensuring quality standards were met. She is proficient in Microsoft Office and has training in proteomics and quality control.
1. NEHA SHARMA
Dubai Silicon Oasis,
Dubai, U.A.E
Mobile: 00971-528 252511
Telephone No.: 0426979 82
Ref: 00971-5 0-80258 56
E-Mail: neha_sharma16 86248 0@rediffmail.c om
CAREER OBJECTIVE
I look to grow in a robust environment to further my career that will provide benefits and compensation proportionate to my
abilities.
SNAPSHOT
HR Administrative Assistant / Customer Care Representative
Exceptionally detailed, organized, and highly accurate business professional with unique ability to successfully manage
multiple secretarial projects simultaneously. Proven competencies as an office administrator with the ability to empower
others and foster cohesive business environments. Consistently leverage organizational capabilities to facilitate well –run,
and streamlined office operations. Deliver outstanding results, leading to increased levels of responsibilities and recognition.
Well – developed interpersonal communication skills to work effectively with people from diverse professional and cultural
backgrounds.
PROFESSIONAL EXPERIENCE
1. Aset Uae . Silver Tower, Business Bay, Dubai U.A.E.
Customer Representative in E- Commerce.
16th April 2016 till present.
JOB RESPONSIBITIES
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
2. Microlit. UP India, 100% Export Oriented
HR Administrative Assistant
1st April 2013 to 2nd February 2016.
JOB RESPONSIBILITIES
Preparation of all the formats / check sheets / SOP using MS Excel.
Preparation of quality feedback form for vendors and end users.
Communication with clients.
Handling Purchase order, Proforma invoice, shipping documents.
Preparation and management of TT for export and import invoices for excise duty.
Co-ordination with production and R&D team (having ISO 17025 accredited calibration laboratory) for continual
improvement of the quality standards of all the product range.
Daily attendance record filling of employees of Microlit and evaluation of their work performance.
2. Preparation of documents for exhibiting in Exhibitions all over the world.
Preparation of documentation for applying visas for people schedule for exhibitions and foreign business trip.
Preparation and management of documents for getting certification to export all the products / components.
Total Quality Control internal documentation work.
EDUCATIONAL & CREDENTIALS
MBA in HR management from Sikkim Manipal University, India, 2015.
Masters in Technology (Biotechnology) from Integral University, Lucknow, India, 2010
Bachelors in Technology (Biotechnology) from Integral University, Lucknow, India, 2008.
Intermediate (10+2) from Career Convent College (ISC Board) Vikas Nagar Lucknow, U.P, India, 2004.
Secondary School (10th Std. ) from Career Convent College (ICSE Board) Vikas Nagar Lucknow, U.P, India, 2002.
TRAININGS
Six month training / project for ‘A dissertation on Protein Profiling of Rat Plasma Following Exposure to Pesticides’
under the supervision of Dr. Yogeshwer Shukla (Scientist F & Head, Proteomics Laboratory) in Indian Institute of
Toxicology Research (Council of Scientific and Industrial Research).
Period: Jan 2010 to June 2010.
One month summer training in Varun Beverages Ltd. Noida, as a. Quality Controller in the academic year of 2005-2006
One month summer training in Parag dairy Lucknow in the academic session of 2006-2007
IT FORTE
Well versed with MS office. Working daily on MS Office 2013.
Successful operation of biometric system on basis of which employee’s salary chart is prepared.
BEHAVIOURAL COMPETENCIES
Maximizer (I am driven by new ideas and continuous improvement)
Relater (I am capable of dealing with people at all levels and stimulating innovation)
Analytical (I understand performance results and how to put the information to beneficial use)
Strategic (I can visualize the path forward and direct the program accordingly)
Responsibility (I take ownership and deliver focused results)
PERSONAL DOSSIER
Date of Birth: April 16
th, 1987
Marital Status: Married
Husband: Devaki Nandan
Language known: Hindi, English
Passport No: G2526954
Visa Status: Husband sponsored visa
Expected Salary: As per company standards
DECLARATION: -
I hereby declare the above-furnished information to be true to my knowledge and belief.
DATE :
PLACE :
(NEHA SHARMA)