This document provides a summary of Mindy Tan's background and experience. She has over six years of experience as a technical business analyst in the IT consulting industry. She holds a Bachelor's degree in Computer Science and has experience with technologies like Oracle, SQL, Java, UNIX, and more. Her past roles include senior systems analyst and technical support consultant where she led projects, provided technical support, and developed documentation and training materials.

1. Page 1 of 3
TECHNICAL
BUSINESS
ANALYST
An Australian permanent resident with over six years’ experience in client-facing technical
business analyst role in the IT consulting industry.
Strong IT skills, including SQL and database.
Six years’ experience in new software roll-out, maintenance, testing and user training.
Tertiary qualified in Computer Science/Information Technology.
KEY BUSINESS
ANALYST SKILLS
Business, systems & process analysis: Strong analytical skills with experience in solution design
and knowledge of development and testing.
Application support: Strong skills troubleshooting issues in banking software solution products.
Technology proficiency: Oracle (PL/SQL), MS SQL, UNIX, Windows, VB6, Pro C, Java/J2EE, WPF,
XML, VMware, WebSphere, CStalk, VNC and TeamViewer remote software support.
Software development life cycle: 10 years’ experience across entire SDLC
Waterfall/Agile: Exposure to working in Waterfall/Agile methodology environment.
Workflow management: Logs and tracks daily client requests in service desk portal.
EMPLOYMENT
HISTORY
TECHNICAL SUPPORT CONSULTANT, MICROLINK SOLUTIONS, ADELAIDE & MELBOURNE, AUSTRALIA
July 2013— April 2015 (Contract role.)
Microlink Solutions specialises in the provision of end-to-end banking solutions for financial
institutions nation-wide.
Responsibilities
- Developing Microlink Solutions product specialist quiz assessment material covered 17
modules, including training slides, study manual and quiz questions to assess employees’
product knowledge half yearly.
- Producing technical and end user documentation for company’s top client, including user
reference, high level design and low level design document.
- Reviewing and providing feedback to technical design on six different projects.
- Contributing where relevant to architecture discussions and technical design.
Achievements:
Successfully launched modern teaching methods such as e-learning on product knowledge,
which reduced new staff training by an average of three days saving 20% from the training
budget.
Managed over 50 enquiries a month and received consistent positive feedback relating to
response time and accuracy on the resolution of technical issues.
SENIOR SYSTEMS ANALYST, MICROLINK SOLUTIONS, KUALA LUMPUR, MALAYSIA
May 2005— Jun 2013 (Converted to contract role and relocated to Australia).
Client: BKR Bank
Project: CStalk Migration to OneSolution
Mindy Tan
Email: mindy.yt@gmail.com
Phone: +61421 023 624
Address: 2/5-7 McWilliam Street
Springvale, Vic 3171

2. Page 2 of 3
Objective: To achieve the migration from an existing BKR core banking middleware from CStalk to
Websphere Application Server (WAS)
Environment (Technologies): CStalk, WAS, VB6, WPF, UNIX, Pro C, Java/J2EE, PL/SQL
Responsibilities:
- Performing impact assessment, estimation, sizing and complexity scoping on migration of
middleware from CStalk to WAS and conversion of all host backend Pro C programs to Java.
- Providing assistance to group of 15 developers during technical design and build where
clarifications are required.
- Investigating issues raised (10-15 per day) during systems test activities and resolving or
allocating to developers.
- Conducting version control on source code Team Foundation Server (TFS).
- Proactively identifying risks and issues and reporting these to the Project Manager and assisting
with the resolution or mitigation where required.
- Governing an application design, development, and environment and testing outcomes via
assurance and sign-off of related SDLC artefacts.
Achievements:
Eliminated manual processes with automation for batch processing in SIT and UAT
environment, which had increased the productivity by 200%.
Achieved 20% reduction in development time and 12% reduction cost by directing
development and implementation of operations improvements and change management
strategy.
Client: CIMB Bank
Project: Ar-Rahnu (Pawn Broking) Solution Implementation
Objective: To implement Ar-Rahnu (Pawn Broking) Solution, add-on to existing MiBS system.
Environment (Technologies): WPF, UNIX, Pro C, PL/SQL
Responsibilities:
- Collaborating with the business units to identify their goals and needs, then applying relevant
solutions to their requirements on implementing Web-Based Ar-Rahnu Solution to existing
MiBS system.
- Collaborating with six other third parties for requirements definition of system interfaces,
including BDS, BDW, GFMS, CCRIS, EIS and Fuji Xerox.
- Translating business requirements into design specifications and solutions, including
integration of systems.
- Providing technical advice to group of 5 developers on development practices and getting
involved in the hands-on development work.
- Implementing completed solutions at client site and supporting the customer team in User
Acceptance Test, Roll Out and Post-Implementation Support.
Achievements:
Reduced time spent on quality assurance and decreased product defects by 20% by enhancing
development procedures for software development.
Attained fast-track promotion through series of increasingly responsible positions, promoted
five times in 8 years of services.
QUALIFICATIONS May 2002 – April 2005:
Bachelor’s Degree of Computer Science– University Putra Malaysia, Selangor, Malaysia.
(1st
Class Honours)

3. Page 3 of 3
TECHNICAL SKILLS Databases: Oracle (PL/SQL), MS SQL
Application Server: CStalk, WebSphere, VMware
Operating Systems: UNIX, Windows
Programming Languages: VB6, Pro C, C Programming, Java/J2EE, WPF
Scripting Languages: UNIX Script Programming, XML
Version Control: SVN, TFS
Remote Support: VNC, TeamViewer
PROFESSIONAL
SKILLS
Time management & prioritisation: Achieves 100% SLA compliance on response and resolution
time for support activities which categorised by severity level.
Communication & customer service: Leads requirement gathering and provide technical support
for a range of clients via email, phone, remote session and face to face.
Analytical & research skills: Highly analytical with demonstrated talent for identifying, improving,
and streamlining complex work processes.
Teamwork & autonomy: Helps colleagues on personal development and self-growth to meet high
performance standards.
REFEREES 1. Mr. Patrick Ling
Software Development Manager, Exact Asia Development, Kuala Lumpur, Malaysia.
2. Mr. Robert Hii
Manager, Senior Business Consultant, Hitachi eBworx, Selangor, Malaysia.
3. Mr. Ung Kee Wong
Head of Application Development, Microlink Solutions, Kuala Lumpur, Malaysia.
Contact details can be made available upon request.