This document contains a summary of qualifications for Michael Jacob, who is seeking a position as a marketing and sales coordinator or network administration technical specialist. He has over 8 years of experience in project management, IT infrastructure, network implementation, and technical support team management. He is proficient in managing data center operations, network/systems administration projects, and analyzing information system needs. He is highly skilled in various computer operating systems, applications, and networking technologies. His previous roles include positions at Widex Emirates Hearing Care and Integrated Business Solutions International, where he supported customers and maintained various medical equipment.

1. Michael Jacob
Marketing and sales coordinator
Network Administration Technical Specialist
Email: Michael.asaad@hotmail.com
Mobile: (+971) 50 4091597
.
Objective
To seek a challenging position within a reputed organization and invest all my professional
expertise, qualification, valuable experience to the optimum level, to facilitate continued
career growth.
PROFILE SUMMARY
 Technically Sophisticated Professional with experience of over 8 years in:
Project Management IT Infrastructure Network Implementation
Technical Support Team Management
 Expertise in concepts of end-to-end project planning and implementation from scope management, to activity
sequencing, risk analysis to quality management in adherence to quality guidelines and norms
 Excels in handling Change Management, Incident Management, Configuration Management and Problem
Management
 Impressive, fast track management career driven by challenges and a desire to be successful in all endeavours
 Proficiency in managing Data centre operations and ensuring a high-quality customer experience, elevating
customer satisfaction, while adhering to the SLAs and work processes
 Successfully managed & delivered networking / systems administration / infrastructure projects for various
clients.
 Adept at analyzing information system needs, evaluating end-user requirements, custom designing network
solutions and troubleshooting complex information systems management
 An effective communicator with honed relationship management, analytical, problem-solving skills
 Well–organised, results oriented individual with proven ability to implement standards, procedures & processes
that results in operational excellence and improved business satisfaction
 Solid management skills, capable of leading & motivating individuals to maximise levels of productivity while
forming cohesive team environments.
 A keen strategist, planner and implementer with expertise in devising strategies aimed at enhancing overall
organizational growth, sustained profitability of operations and improved business performance.
 Exceptional communicator, focused on building strong customer relationships.
CORE COMPETENCIES
Network Management Project Management IT Infrastructure Planning & Management
Incident Management Problem/ Change Management Team Management
Vendor Management Technical Support
Professional Experience:
2013 up till now: Widex emirates hearing care
Working as a Network administration & technical support specialist responsible for:
 Installing ,manage ,troubleshooting AD ( active directory for server 2012) .

2.  Handling all our network devices (router , laptops ,computers, printers , and servers, ) in
the company .
 Mange installation ,networkand permission for win 7 ,8 and 10.
 Mange domain (DHCP service )or work groups network .
 Handling others software configurations (mac _OS , IOS , android ,Linux )
 Troubleshooting for all systems , software’s , devices , Lan and wan .
 responsible for doing annual calibration equipment for any audiologist equipment to our
current customer .
 Responsible for GN Otomatrics equipment , Amplivox equipment and Pathmed equipment.
 installing and backup the latest update of the software equipment toour current customer
and connecting with HIS (hospital information system ) .
 do regular visits to our customers to be sure that's ours equipment doing well and the
customers always satisfied.
 Always Looking for the newest update on our field.
 operating various diagnostic imaging and therapeutic medical equipment for ENT doctors and
audiologist .
 perform tests that help doctors detect diseases or problems in patients.
 Identifying current and future customer requirements by establishing personal rapport with
potential and actual customers and other persons in a position to understand service
requirements. Providing product, service, or equipment information by answering questions
and requests.
 Responsible for preparing our data and designs for the conference by communicating with
the company which responsible for that and design the graphics .
2009 – 2012: Integrated Business solutions International (IBSI)
Dismantlingand fixing security X ray machine, responsible about maintenance for Auto Clear machines used as
security gates security cam at major hotels and airports in Egypt.
Working as a network administration & technical support specialist responsible for:
 Identifying current and future customer service requirements by establishing personal
rapport with potential and actual customers and other persons in a position to understand
service requirements. Providing product, service, or equipment technical and engineering
information by answering questions and requests.
 Preparing cost estimates by studying blueprints, plans, and related customer documents;
consulting with engineers, architects, and other professional and technical personnel.
 Determine improvements by analyzing cost-benefit ratios of equipment, supplies, or service
applications in customer environment; engineering or proposing changes in equipment,
processes, or use of materials or services.
 Gain customer acceptance by explaining or demonstrating cost reductions and operations
improvements.
 Submitting orders by conferring with technical support staff; costing engineering changes.
 Developing customer’s staff by providing technical information and training.
 Prepares sales engineering reports by collecting, analyzing, and summarizing sales
information and engineering and application trends.
 Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; participating in
professional societies.

3.  Contribute to team effort by accomplishing related results as needed.
 Scheduling periodic preventive maintenance of the units and following up the
implementation.
 Following up the performance of the installed equipment.
 Prepare a report for a routine follow-up station.
Education
 Qualification : Bachelor of Information Systems Managements Department of Computer
 Department : computer science
 Degree : Good
 Graduation project : Excellent
 Year of graduation : June 2009
 University : advanced academy - Cairo - Egypt
Training & Courses
 Trained by GN Otomatrics in Denmark .2013
 Trained by GN Otomatrics in turkey.2014
 Trained at path med Germany .2016
 Ccna from cisco institute .
 starting studding Ccie on cisco institute.
 2010: Electronic maintenance. & MCSE studied.
 2007: Photo shop (cs6) & Adobe Illustrator.
 Visual studio .net & Microsoft SQL 2008.
 Diving course from PADI center in UAE
Languages
 Arabic : Native language
 English : Very Good command of English
Computer Skills
 Operating Systems : Windows 2007/8/10
 Applications : MS-Office, net programs, mac_OS , IOS, android
 Designing For Advertisements
Capabilities
 Excellent Communications and interpersonal skills.
 Ability to work independently and as a part of team.
 Has ability to learn to improve performance to reach.
 Presentable, active and ambitious.
Personal data
 Nationality : Egyptian
 Date of Birth : 14/6/1986
 Marital Status : Single
 UAE License : Available
 Car : Available
 Visa Status : Residence Visa

4. References Are Available upon Request.