Lillian Wilborne has over 10 years of experience in retail, customer service, and pet care roles. She has a BFA in Vocal/Writing from New School University and is relocating to the NYC area. Her skills include proficiency with Microsoft Office, QuickBooks, Google Docs, and online ordering/shipping software. She provides references from previous employers in San Francisco and New York.

1. Education:
Mac/PC
Microsoft Office
QuickBooks
Campus Ship
Endicia
Google Documents
LILLIANWILBORNE
415.465.4791 lillian.wilborne@gmail.com 100 Boyd Rd. #232 Pleasant Hill, CA 94523 (relocating to NYC Area)
Skills:
Professional:
Amy Nanola
SF - Owner of Lola of North Beach
415-505-3880
Ivan Nanola
SF - Owner of Lola of North Beach
415-717-2223
Robert Emmons
SF –Owner/Designer SF Mercantile
415-606-9097
Kamala Kelley
SF – Rep for Stephen Young
510-710-0791
Mattias Karlson
SF - owner Blue Gnome
415-867-3856
Eli Wolf
NY - Sr. Director A&R Blue Note
Records
(Letter of Rec. attached)
Personal:
Cristina Polanco
NY -friend/previous employee
646-761-5361
Sharon Lacayo
SF - friend/coworker
415-652-2484
Jenna Batutalanon
NY - friend/previous coworker
718-913-4507
Liz Santos
SF – friend/Co-Worker at Wag
Hotels 510-334-5564
References:
New School University
New York, NY
2002 through 2006 –
Vocal/Writing Major. BFA
Milton Hershey School
Hershey, PA
1990 through 2002
HS Diploma
Your Next Genuine Jane: “I learn new roles quickly while applying previous skills. I specialize in completing complex and time
sensitive assignments. I work well with many personalities and strive to effect positive change in every workplace I enter.”
Experience:
Assistant Buyer @ Lola of North Beach and Coffee Cup Studio
April 2012 – Present San Francisco, CA
Assisted in raising sales by 40% between 2012 and 2015 – assisted in opening 4th
location -money management - supplies ordering/inventory – product inventory
management – damage/defective processing - accounts payable/accounts receivable -
wholesale company promotion and sales - buying and relations with large/small vendors
for 4 stores – transfer stock between four stores to maintain inventory levels - employee
training - problem solving due to loss, damage, or drop in sales – assisting with social
media pages – process/ship online orders – Track sales to make buying recommendations
– maintain and process purchase orders with item specifics and directions – recommend
products to owners based on previous sales and trends – Set goals for sales and
employees to increase sales and lower loss – assist in pricing and markup/markdowns
Head of Retail Sales and Social Media Management @ Blue Gnome
January 2014 – Present San Francisco, CA
Created social media pages on Facebook, Pinterest, and Instagram platforms - Managed
accounts and updated for business promotion - Created Etsy Store–Online orders
Owner @ Lillian’s Pet Care
January 2010 – Present San Francisco, CA
Caring for dogs and cats in and out of their homes - trained in animal first aid, behavior training, and animal
management techniques – owner assistance
Assistant Operation Manager @ Wag Hotels
October 2010 – March 2012 San Francisco, CA
Facility management – event coordination – customer service - Assisted in making 2011 the most profitable
year of Wag Hotels to date -- Opened/closed business daily, including bookkeeping, product maintenance, and
updating supply records - Maintained client/pet databases and assured that files were organized and up to
date - Supervised 10-50 staff members and assisted employees with questions or concerns - Produced
Schedules and submitted payroll information - Managed inventory and executed four rotating orders -
Employee training and conducted informational meetings- created training programs and standards –created
new customer services (training classes and deluxe Suites) -merchandised product and created displays –
assisted buyer - Created events to promote business and show customer appreciation
Key holder @ Lola of North Beach
May 2010 – October 2010 San Francisco, CA
Open/close main location store – customer service/sales – extensive product knowledge
Play Area Manager @ Fog City Dogs
April 2010 – October 2010 San Francisco, CA
Cared for 50-100 dogs, and maintained a clean and safe environment
Assistant to the Manager @ Biscuits and Bath
June 2008 – January 2010 New York, NY
- Assisted in raising business for Biscuits and Bath by 80% in 2009 - Supervised 5-40 staff members -
Managed inventory and executed four rotating orders utilizing product and sales history- Assisted in
employee training and conducted rebranding informational meetings - Created events to promote business -
Placed reservations, assisted clients in a lobby setting - Assisted clients with purchases/transportation needs
- Conveyed product info precisely to clients/vendors - Created and utilized call sheets to target repeat
business
Teller @ Capital One Bank
January 2008 – June 2008 New York, NY
Assisted customers, managed money, maintained banking records, files and security protocols
Assistant In Training @ Starbucks Coffee Company
November 2006 – January 2008 New York, NY
Customer care and assistance, managed sales floors, maintained facilities to NYC Health Dept. standards,
managed cash, store set-up/tear-down, executed three rotating orders and utilized product and sales history,
conflict resolution, teaching coach, extensive coffee/beverage creation
Acting Manager @ Papyrus
June 2005 – January 2007 New York, NY
Scheduled employee work hours - submitted payroll - assisted customers – trained employees – merchandising
- placed custom printing and supply orders – cash management - faxed and answered phones - inventoried
Intern in A&R and Radio Promotions @ EMI Records
August 2005 – May 2006 New York, NY
Coded recording costs - completed tax and union forms – listened/critiqued demo recordings - Answered
phones and e-mail messages for three managers - filed and photocopied to specifics - prepared travel
documents online and by phone - created promo sheets to pair with advance CDs - applied paid invoices to
ongoing spreadsheets - handled domestic/international shipping to promoters and radio stations - prepared
expense reports for four managers - issued response letters - conducted wire transfers - general clerical duties