Mayur Madhav Parshuram Gaonkar has over 13 years of experience in telecom operations and maintenance in service delivery and assurance. He is currently the Manager (Sr. Lead) of Service Delivery and Service Assurance at Tata Communications, managing roaming operations and A2P messaging. Prior to this, he held roles at Idea Cellular and Tata Teleservices, gaining experience in switching, radio access networks, and GSM networks. He has expertise in team management, process development, escalation management, and protocols like SS7, MAP, and CAMEL.
Senior Management : Program-Project Management / Service Delivery / Field ...Pramod Heddurshetti
Excellent track record of consistently growing business footprint, increasing profitability and improving customer & stakeholder satisfaction. Rich experience in delivery of large scale Wire line & Wireless Telecom Projects (includes Planning, Deployment, Installation, Maintenance, and Commissioning of Telecom N/Ws), involving schedule development, resource management, monitoring P&L of all projects till the stage of delivery. Skilled in managing programs of Wire line/Wireless Voice, Data Circuits.
Instrumental in improving revenue & bottom line by building strong working relationships with customers; proficient in capability development with passion for development of business models and business process solutions that result in an integrated customer experience. Considerable experience in managing project end to end to meet business goal & timelines. Skilled in building risk policies and implementing mechanisms to mitigate risks.
Track record of making site operational in within a record time and giving a complete process turnaround through team collaboration and performance levels enhancement, introduction of weekly rewards.
A visionary technology manager with proven results in designing & setting-up NOC Operations from scratch and in monitoring day-to-day operations of large scale Enterprise Network Infrastructure. Possess strong analytical balanced with ability to lead large teams size.
Senior Management : Program-Project Management / Service Delivery / Field ...Pramod Heddurshetti
Excellent track record of consistently growing business footprint, increasing profitability and improving customer & stakeholder satisfaction. Rich experience in delivery of large scale Wire line & Wireless Telecom Projects (includes Planning, Deployment, Installation, Maintenance, and Commissioning of Telecom N/Ws), involving schedule development, resource management, monitoring P&L of all projects till the stage of delivery. Skilled in managing programs of Wire line/Wireless Voice, Data Circuits.
Instrumental in improving revenue & bottom line by building strong working relationships with customers; proficient in capability development with passion for development of business models and business process solutions that result in an integrated customer experience. Considerable experience in managing project end to end to meet business goal & timelines. Skilled in building risk policies and implementing mechanisms to mitigate risks.
Track record of making site operational in within a record time and giving a complete process turnaround through team collaboration and performance levels enhancement, introduction of weekly rewards.
A visionary technology manager with proven results in designing & setting-up NOC Operations from scratch and in monitoring day-to-day operations of large scale Enterprise Network Infrastructure. Possess strong analytical balanced with ability to lead large teams size.
Over All 14+ years of experience, includes 8+ years of core Telco experience, involved in integrated Oracle SOA and Enterprise solutions. IT experiences primarily involved Architecture, Development, Integration, Implementation and Project management. Technical expertise in Oracle SOA Suite 10G, 11G, AIA 2.0.1, AIA 11G, OSB, CRM front end. Strengths are mainly Good functional and technical knowledge,
1. Mayur Madhav Parshuram Gaonkar
Mobile: +919922687859/+917276007859
Email ID: mayurmadhav@yahoo.co.in
Manager (Sr. Lead) Service Delivery and Service Assurance
Roaming Operations and A2P Messaging Business
Location Preference: Pune, Goa
PROFILE SUMMARY
• Around 13 years of experience in Telecom Operations and Maintenance in Service Delivery and service
Assurance.
• Strong abilities in liaising with other functional heads for technology/service development, to improve and
execute plan, consistently tracking development against plan and seeking strategies for increasing
efficiencies and enhancing the Return on investment (Technology Space)
• Team Management.
• Extensive experience in managing & delivering projects, training and developing teams for 24*7 operations.
AREAS OF EXPERTISE
• Handling Operations and new services from service delivery and service assurance point of view.
• Team Management and development.
• Process development and adherence.
• Escalations management.
• Good understanding of following protocols SS7/SCCP/TCAP/MAP/CAMEL/SMPP.
• Working knowledge of STP/MSC/BSC.
• Roaming Operations and Roaming Coordination.
• IREG Testing.
• Virtual Roaming Hub.
• A2P messaging business and SMS Hub.
EMPLOYMENT DETAILS
April 2007 till date with Tata Communications Transformation services Limited, Pune as
Manager (Sr. Lead), Service Assurance and Service Delivery.
• Managing Roaming Operations and Application to Person (A2P) SMS Service Delivery and Assurance Function.
• Team Management
• Train staff for the required level of competency required for handle roaming related Issues.
• Setting up KRA’s for my team, and tracking them periodically.
• Ensure adherence to SLA’s agreed with internal and external customers.
• Create and maintain various process documents for my department.
• Constantly try to increase the Quality of Service delivered by my team
• Handling Testing and troubleshooting of Roaming and Messaging related Issue.
• Effectively Handled IREG testing (IR24, IR32, IR60).
• Handled “Intelligent CAMEL Exchange, trouble shooting, testing, Coordination with the customer and
maintained various documents.
• Responsible for all traffic migration done in roaming Operations
• Virtual Private Roaming Hub: handling all the configurations in STP’s, monitoring and troubleshooting.
• Mobile Messaging Exchange (SMPP): Setting up Process for service Assurance, Monitoring and
troubleshooting for SMS related issues. Developing 24X7 team for MMX service Assurance.
• Billing Related Queries: Troubleshooting and providing proofs to stop revenue leakage.
• Driving Network Improvement Projects.
• Proactively address issues by working with different supporting teams.
• Was a SPOC for SMS Aggregator (India MNP) traffic migrations.
• Worked with Fault Management Dept. and handled all the voice related Issues.
2. December 2005 to April 2007 was with Idea Cellular Limited, Pune as Assistant Manager Network
Services
• Handing Operation and Maintenance Ericsson AXE 10 & AXE810 BSC’s (8 BSC’s & 6 RBSC’s).
• Preparation of Data Transcript & integration of new Base stations remotely.
• Adding of new TRX’s in Base Stations.
• Implement RF parameters as per inputs from RF dept.
• Planning & Carrying out Migration of sites from one BSC to other BSC.
• GPRS & EDGE implementation from BSS Side.
• Signalling link definition. .
• Management of resources for maintaining of traffic towards MSC and the Base Stations.
• Taking CP, APG & IOG backups as and when required.
• Carry out system health checkup.
• Download software from one AXE node to other via SMO.
• Alarm Monitoring.
January 2005 till December 2005 with TATA Teleservices (M) Ltd. Dept. Network Operations
• Operation and Maintenance of Lucent 5ESS and Ericsson AXE 810 Switch.
• Good knowledge of the hardware of the switch
• Analyze traffic reports.
• Performed all backups necessary.
• Thorough knowledge of the database and routing of traffic.
• Route creation, signaling link creation.
• Adding E1 to existing route.
• Take traces.
• Perform daily, weekly & monthly activities.
• Monitoring alarms.
September 2000 to September 2001 with Phil Corporation Limited, Bicholim, Goa as a Management
Trainee, Technical Department
• Maintenance and repair of Fixed line telephones.
• PLC programming for the PLA Japanese machines
• Maintenance of PLA machines and other utilities.
EDUCATION
• 2013 - 2015: Executive MBA with Dual specialization in International Business and Finance.
Class Obtained: First Class with Distinction.
• 2001 – 2004: B.E in Electronics and Telecommunication Engineering (Goa University)
Class Obtained: Distinction (72 %)
• 1997 – 2000: Diploma in Electronics Engineering (Goa Board)
Class Obtained: Distinction (77 %)
CERTIFICATIONS AND TRAININGS
• Attended many Management Development Programs during the Executive MBA course.
• Six Sigma White Belt training Program – by INFOSTAR, 05TH
Dec 2015.
• ITIL foundation Examination – by TUV SUD, 08TH
May 2013.
• LTE Networks and Signalling, Roaming and IMS – By ASIPL, 25th
Jan 2013.
• Project Management preparatory course – by Triumphsys from 05th
April to 08 April 2011.
• Tata Group Essentials of Management Seminar – by TMTC from 23rd
March to 6th
July 2011.
• GSM AXE Survey – by Ericsson from 30th
Oct to 03rd
Nov 2006.
PERSONAL DETAILS
Date of Birth: 06 December 1979
Languages Known: English, Hindi, Marathi, and Konkani
Address: Deccan Gold Society, Bldg. no: B2, Flat No: 402, Kharadi, Pune – 14, Maharashtra.