Shivayogayya Hiremath has over 17 years of experience in telecommunications and networking infrastructure with expertise in network planning, implementation, operations and project management. He has worked with major companies such as Accenture, BT Global Communications and W.S Telesystems. Currently, he is the Manager of Service Delivery at Accenture where he leads a team of 65 people supporting high bandwidth circuit builds for Verizon.

1. Shivayogayya Hiremath
+91 9620180668
E-Mail: yogi_gh@yahoo.com
Profile Summary:
 Post Graduate (MSc – IT and eMBA – Systems) & Cisco Certified (CCNP- Routing and ONT)
with Career success of 17+ years with prestigious Telecommunication/ Managed Network
Service providers ( BT, Accenture and W.S Telesystems)
 Enrich Experience in Telecommunication / Networking Infrastructure Integration and
Operations, GNOC Operations, Delivery Management and Project/Program Management.
 Experience in Network planning, Implementation, maintenance, change management and
process improvement.
 Experience in People management, Supplier management stakeholder Management to
ensure timely noiseless delivery of service to the end customer.
 Proven expertise in Managing Network provisioning, Test & Turn-up and troubleshooting of
MPLS/IPVPN managed services like VoIP, Data, Video and mission critical applications and
Network devices support like PE, CPE and network elements.
Experience in Routing, Switching and traffic Engineering, Protocols like BGP, OSPF, EIGRP
and ISIS, STP, RSTP, RSVP, HSRP, VRRP, CoS and QoS.
 Installation, commissioning, and maintenance of Cisco Core and Access Routers, Switches
and Digital cross connects, ATM, Telepresence, Wireless LAN (AP & WLC), VoIP solutions
and Unified Call Manger. Experience in transmission and switching (SDH, MSU, EPABX &
MUX) and Utility planning and maintenance (UPS, SMPS and DG Set)
 Competent team leader, trainer and motivation with strong analytical and troubleshooting skills
Hand on experience in overseas projects.
Key Strength Areas:
 Network Planning, Design, Implementation and GNOC operations
 Service Delivery and Service Assurance
 Project/Program Management
 Node infrastructure build and support management
 Field Operations and Vendor Management.
 Business & Financial understanding, Negotiation / Finalizations.
 Quality assurance and control policies and procedures.
 Process Development and Improvement
 Network infrastructure change and risk management
 Leading, Supervising and Performance management.
PROFESSIONAL EXPERIENCE
Manager - Service Delivery - Accenture, Bangalore July 2012- Present
Project 1 - Managing High Bandwidth Circuit Delivery for VERIZON
Highlights of Major Responsibilities
 Managing Service Delivery Operations assisted by a team of 65 people supporting various
LOB for High bandwidths Circuit build & Delivery (NxT1 to NxOC192)
 Managing Delivery Management, Provisioning / Test & Install team, Contributing technical and
Delivery operations leadership to ensure noiseless service delivery.
 Ensure committed SLA’s met and drive innovative projects which will help client to enhance
business and save Operational and Infrastructure cost.
 Responsible manage client, stakeholders and resource planning and recruitment and ensure
attrition rate less than 10% by facilitating best place to work.
 Project forecasting in coordination with supporting team to ensure client services delivered
within the stipulated timeline.

2.  Ensure key service delivery center performance indicators are met and manage individual
team and center performance and recognize and revered high performers.
 Plan training program for the team to enhance their skill set and performance couching and
counseling to help individuals to meet career goals.
 Part of the business advisory team, Encourage team to come up with innovative projects which
will help client business and revenue acceleration and meet operational excellence
requirements.
Project 2 –Project Manager – Project Management for MSP Network build for Vodafone
 Managing International Network Build Management for the APAC region assisted by a team
of 15 people, ensure the Global MPLS network hardware and software upgrades are done as
per the business requirements.
 Deputed to UK as KT lead, build end to end process and completed the transition successfully
within the planned window.
 Responsible to analyses the network hardware port capacity and propose for the network
upgrades.
 SPOC for the completion of the network upgrade from demand management to network
upgrade implementation and commissioning.
 Ensure the logistics (Hardware, Software and resources) and site specific documentation &
necessary configurations are in place before raising the change request.
 Coordinate with Network planning & regional Leads to understand the business requirements.
 Ensure the planned network upgrade completed within the scheduled window and
communicate to all stake holders and complete HLD/LLD and network elements inventory
updated.
Lead - Node & Field Operations
BT Global Communications India Pvt Ltd, Hyderabad Sep 2000 – June 2012
Highlights of Major Responsibilities
 Managed Delhi and Hyderabad Node & Field service operations assisted by a team of 16
people. Contributed technical leadership to ensure smooth Node & field operations in the area
of jurisdiction including- Andhra Pradesh, Delhi NCR
 Ensured 100 % up time of Hyderabad and Delhi GPOPs and customer services, support
contract management for the equipment’s deployed at Node and customer location, review
support arrangements and supplier SLA & effective coordination with supplier for Service/cost
negotiations.
 Ensured preventive maintenance activities are carried out periodically and review the
performance of the infrastructure and improve operational efficiency.
 Planning, deployment and up-grade of the infrastructure to ensure availability and high quality.
 Ensured timely delivery of service, setting up effective coordination with Telco to meet access
Circuit delivery timelines. Maintaining regular coordination with supplier and internal team for
the Equipment ordering and cost negotiations.
 Reviewing the network connectivity issue (NLD/ILD) & root cause analysis and prepare
process document for improvement and business continuity plan.
 Ensuring CPEs deployed for BT services across India are brought under support contract
before installation schedule and periodic service renewal.
 Effective coordination with customer and suppliers internal team to facilitate timely delivery
services like MPLS/IPVPN and Internet services and Network integration projects.
 Encouraging team in delivering quality service Right First Time and appreciating their efforts.
 Review Meetings with Telco’s and CPE vendors and internal team to ensure on time service
delivery, responsible for network capacity and change management activities.
 Providing comprehensive maintenance support for Node infrastructure like ATM Switches,
PE’s, L2 & L3 Switches, Cross Connect, UPS, SMPS and DG etc and CPE deployed at
customer location, Consistently achieving 100% assured uptime
 Network capacity and change management
 Ensured to resolve the issues relating to Access Circuits with minimum MTTR and Planning
& Implementing service improvement plans with the help of suppliers.
 Compliance of regulatory requirements and inspections.

3.  Project planning and Network Integration (LAN/WAN, Wireless LAN Controller, WCS, Call
Manger, VoIP solutions and Cisco Telepresence System).
 Team building & providing training to team and effective utilization of man power and
performance management.
 Overseas Project Experience: Deputed to Singapore to carry out the Installation of Cisco
Telepresence CTS 3010.
Network Engineer: Oasys Office Automation Systems (I) Pvt Ltd Jun 2000 – Sep 2000
 Onsite support to KPCL for Maintenance IT infrastructure including Exchange Server
Database Servers, Proxy Servers and PCs, Router and Switches.
Technical Assistant: W.S Telesystems Ltd, Bangalore JAN 1998 – FEB 2000
 Testing and servicing of C-DOT WSX600, SBM, RAX, EAPBX switching systems & SDH
 Installation of RAX and SBM telephone exchanges for Deportment of Telecom across India.
 Site survey and designing network infrastructure for Telecom service provider and Corporate
including LAN, WAN, transmission/switching centers.
 Overseas Project Experience: Deputed to Ghana West African Country to carry out the
Installation and commissioning of Telephone Exchanges in 20 major cities of Ghana Telecom
Ltd. Commissioned NEC SDH, CDOT switching systems (WSX-600) for basic service to their
customers given acceptance test to Ghana telecom successfully.
Apprentice Trainee: Indian Telephone Industries Ltd, Bangalore JAN 1997 – JAN1998
 Testing & Integration of Microwave Radio Relay systems BOSCH and NEC, C-DOT RAX &
EPABX.
 Helping hand to project manager for Main Switching Unit (MSU) Site survey and Installation.
EDUCATION
 Master of Science - Information Technology
 Diploma in Electronics & Communications Engineering
 Executive Master of Business Administration – Systems Management
CERTIFICATION
 Cisco Certified Network Associate (CCNA)
 CCNP - Routing and ONT
 MCSE
PERSONAL PROFILE:
Name : Shivayogayya Hiremath
Date of birth : 8th Dec 1974
Father’s Name : Gangayya Hiremath
Phone No : +91- 9620180668
Nationality : Indian
Marital Status : Married
Passport : Valid
Present address : # 20/1, 14th Main Road, JC Nagar, Kurubarahalli, Bangalore - 560086
Date:
Place: Bangalore (Shivayogayya Hiremath)