Ravishankar Tiwari has over 16 years of experience in telecom project execution, operations and maintenance, networking, and technical support. He is currently the Project and Operations Head for Sterlite Technologies in Mumbai, where he manages FTTH projects including planning, installation, and maintenance. He has expertise in coordinating project teams, resolving technical issues, and ensuring projects are completed on time and within budget.

1. RAVISHANKAR TIWARI Mobile: 0998750 9170 E-Mail:ravishankar.tiwari@sterlite.com
E-Mail:ravi.stiwari@rediffmail.com
Seeking assignments in Project Management / Operations /Technical / Technical Support / / with
a growth oriented organisation in Telecom Sector
PROFESSIONAL SYNOPSIS
 Around 16 years and 1 Month of qualitative experience in the areas of Telecom Project Execution,
CSD,O&M, Networking, Optimization &Technical Support.
 Currently associated with Sterlite Technologies Ltd. As a Project & Operations Head - Mumbai.
 Expertise in FTTH Projects managing and execution, FTTH installation, Operation and maintenance and
FTTH planning of telecom Broadband and Telephone Services.
 Abilities in coordinating for the swift ramping up of projects through effective monitoring and analysis of
project status.
 Excellent communication and interpersonal skills with proven abilities in resolving networking, hardware and
software related issues.
CORE COMPETENCIES
Project Management
 Formulating and implementing strategies to achievement of monthly/quarterly targets.
 Managing the complete range of FTTH project activities right from conceptualization, to installation, testing,
maintenance and troubleshooting of networks.
 Carrying out advance planning for resource mobilisation, manpower deployment and rendering technical
support; ensuring the execution of projects within time, cost & budgetary parameters.
 Conducting surveys of towns for preliminary site selection; ensuring the execution of projects within time,
cost & budgetary parameters.
 Coordination of Vendors ,Planning & AT team .
 Ensuring project execution with FTR within the time Limit.
 Building RFS
 OPS rollout.
 OLT installation
 FTTH planning
 VOIP installation successfully
Operations & Maintenance
 Monitoring the installation & Fault Repair work for day to day activity for FTTH networks, OSP maintenance.
 Coordinating with Vendors & Field Engineers, IPS’s, MIS for obtaining site status reports for updates on
daily progress.
 Handling project activities like planning, site survey, optimising and acceptance testing ,installations of
FTTH network.
 Undertaking audits for ensuring operational effectiveness of process compliance.
 Providing telecom network & extending communication facilities through planning, engineering,
commissioning, operations & maintenance of various telecom Broadband and Telephone Services both for
Faber.
Technical Support
 Maintaining Control office 24*7
 Maintaining Network Uptime 100%
 Assisting in the execution of technical meetings with customer for requirement gathering; troubleshooting
all kinds of problems.
 Extending high-end technical support to ISP’s
 Extending high-end technical support at sites and ensuring high customer satisfaction levels through
promptly addressing client’s problems.
 Providing full access to sites during periodic maintenance & faults/alarms and rendering technical support.

2. EMPLOYMENT SCAN
Since Aug’12 to till now : Sterlite Technologies Ltd.(FTTH Network, Broadband Services)a
Vedanta Group of Company
Aug’12-till now All Mumbai Clusters- HN thane ,Lodha ,Sanpada , Kharghar,Kandivali & Powai – Project &
O&M Head
Since Aug’09 to Aug’12 : Alcatel-Lucent Management services India ltd(JV with Bharti)
Aug’11-Jul’12 Asst. Manager – Technical – IFR, Mumbai/West Mumbai as Zonal CSD Head-I&FR
Aug’09 – Jul’11 Asst. Manager – Technical – IFR, Mumbai / Zone 3 as Zone Head-I&FR
Since Oct’99 to Jul’09: Bharti Airtel Ltd. (Landline Division, Broadband and Telephone Services,) a
Bharti Enterprises Group of Company
Jun’09 – Jul’09 Asst. Manager – Technical – IFR, Mumbai / Zone 3 as Zone Head-I&FR
Jul’08 – May’09 Sr. Engineer – Technical – IFR, Mumbai / Zone 3 as Zone Head-I&FR
Mar’07 – Jun’08 Sr. Engineer – Technical – IFR, Mumbai / Zone 5 as Zone Head-I&FR
Aug’06 – Feb’07 Sr. Engineer - Sagar City as City INFR Head
Apr’05 - Jul’06 Engineer –Jabalpur MP Region for WLL Head -I&FR
Jun’04 – Mar’05 Officer – Rewa MP Region for Operation –City INFR Head
Oct’99 – May’03 Officer – Jabalpur MP Region for Operation-I&FR
 Managing installation and fault repair for Mumbai which include O&M Activity to managing Service
Engineers, ISP’s and Vendors.
 Managing 2 Cluster project activity and Networking
 Leading Field Engineers, ISP’s & Vendor for all technical and administrative arrangement for customers.
 Striving for Continuous improvement in service parameters and processes.
 Promotions of VAS Activities like Netxper PC Secure, GoD, etc for revenue generation thug INFR engineers.
 Conducting internal / external process audits and ensuring adherence to process compliance.
 Monitoring the OPEX (Operational Expenditure), CAPEX (Capital Expenditure), Cost per NAD and FTR (First
Time Right).
 Conducting internal trainings for field staffs.
 Maintaining KPI parameters (CCI,CMI Repeat Fault, SLA, new installation faults, installations & shifting with
in 48 hrs etc).
 Organizing functions like Sales, Collection, Retention, Customer Care, etc.
 Managing O&M activity like copper and Fiber cable, inventory management and coordinating with
Administrative, Political, Government, Semi-Government & Private bodies in the town.
 Handling all RoW & building permissions related issues in the town and with State Government.
 Facilitating Technical Planning, Network Rollout, Implementation and Switch RSU related problems in town.
 Preparing bills for overall work done and clearing vendor bills.
Highlights:
 Successfully attained NAD Base growth from 20 to 40% during the period in each location.
 Effectively met installation and fault repair targets in each locations viz. provisioning time, repeat fault,
gross fault and fault in new installations.
 Achieved “KPI (Key Parameter Indicator) score card by 110% in O&M Mumbai

3.  Smoothline FTTH business
 Define Process Installation and FR
SCHOLASTICS
 MBA from IMT Gaziabad in 2010 with 59%
 PG Diploma in Electronics from RDVV, Jabalpur in 1998 with 66%
 B.SC from RDVV, Jabalpur in 1996 with 58%
 HSC from MH School ,Jabalpur in 1993 with 54%
 SSC from VBV, Narsinghpur in 1991with 65%
CERTIFICATES / AWARDS
 Awarded certificate of “Effective Management Skills” in Bharti Tele-Ventures Ltd.
 Awarded Performer of Quarter & Star of the Month in Bharti Airtel Ltd.
 Participated in NCC National Training Capm in School and College. NCC “C” certified.
 SDH training by Bharti Tele-Ventures Ltd.
WORKSHOPS / TRAININGS ATTENDED
 Communication Skills Workshop by Training Bharti Tele-Ventures Ltd. Bhopal
 Role Effectiveness by Kirpal Singh.
 “Developing Time Intelligence” A revolutionary workshop on Developing skills to make the best use of your
time by Anil Bhatnagar.
 “Life style Modification for Health and Happiness” by Dr. Rajesh Parekh.
IT SKILLS: Well versed with MS Office,Lotus Notes and Internet Applications like eCRM, ACE, Infotouch.Gantt,
SAP, I-Mantra, FION portal.
PERSONAL PROFILE
Date of Birth : 07th
Dec 1976
Address : Flat No-304 Shantai Appt ,Sec-30C, Plot No-3,Gothivali,
Rabale,near yashodeep Navi,Mumbai-400701,Maharashtra
Interest : Cricket, Music,Traveling