1. NICOLE JONES, MSW
515 GIRARD BLVD. SE, APT. I - ALBUQUERQUE, NEW MEXICO - (505)288-5663 - JONESN@UNM.EDU
PROFESSIONAL SUMMARY
Results driven social work professional with 5 years of project development/management, organizational and community capacity
building and gender-responsive, culturally relevant service systems development . Demonstrated ability to take on complex
assignments, to think strategically and implement tactically, and deliver superior performance. Core Qualifications Include:
 Experience in strategic management, supervising, training, advising, recruitment, outreach, and community engagement.
 Extensive knowledge in development and delivery of professional presentations, workshops and training initiatives.
 Demonstrated success in client and stakeholder relationship development and maintenance.
 Documented success in program planning, implementation and evaluation.
WORK EXPERIENCE
PUBLIC ALLIES NEW MEXICO, VETERANS RESOURCE CENTER, UNM ALBUQUERQUE, NM
Military & Family Transitions Coordinator September 2014 – Present
 Co-creator of the GREEN ZONE, a training initiative designed to increase military cultural awareness and responsiveness
on the part of UNM faculty and staff.
 Manager of the VET-2-VET PEER MENTORING PROGRAM to include strategic planning, recruitment, retention,
volunteer management, materials development, training facilitation, evaluation and cooperative research.
 Liaison to the Veteran Alumni Chapter, University of New Mexico.
 Provide direct client service including information and referral, emotional support and service linkage.
 Prepare and maintain records and reports including personnel records and training manuals.
 Develop, implement and evaluate staff, volunteer, or community training programs.
PUBLIC ALLIES NEW MEXICO, VETERANS RESOURCE CENTER, UNM ALBUQUERQUE, NM
Vet-2-Vet Peer Mentor Program Coordinator September 2013 - July 2014
 Created VET-2-VET PEER MENTORING PROGRAM in response to transitional needs identified by the student veterans
attending the University of New Mexico, and in compliance with the Veterans Administration, Vocational Rehabilitation &
Employment department mandates.
 Develop and implement recruitment/outreach strategies and marketing materials.
 Develop, implement, and evaluate methods of data collection.
 Evaluate new and existing programming to assess suitability and the need for changes.
 Develop and organize training manuals, multimedia visual aids, and other instructional materials.
 Provide client centered assessment and referrals to members of the student veteran community.
CASA DE ORO LONG TERM CARE FACILITY LAS CRUCES, NM
Social Work, Graduate Intern October 2012 - May 2013
 Developed the AMBASSADOR PROGRAM, to increase the quality of relationships among staff and clients and insure
quality care provisioning
 Conducted biopsychosocial assessments with clients
 Assisted in the development of comprehensive treatment plans and discharge plans
 Maintained a caseload of 10-15 clients with depression, anxiety, chronic pain, and co-occurring disorders
 Administered end of life education to clients and their family members and advocated for client driv en decisions when
possible
 Establish and maintain relationships with community partners and organizations with demonstrated success resulting in
additional resident programming and support services
NEW MEXICO STATE UNIVERSITY, SCHOOL OF SOCIAL WORK LAS CRUCES, NM
Teaching Assistant August 2012 - May 2013
 Develop teaching materials, such as syllabi, visual aids, answer keys, supplementary notes, or course Web sites.
 Evaluate and grade examinations, assignments, or papers and record grades.

2.  Lead discussion sections, tutorials, or laboratory sections.
 Schedule and maintain regular office hours to meet with students.
NEW MEXICO STATE UNIVERSITY, GRADUATE SCHOOL LAS CRUCES, NM
Preparing Future Faculty Fellow August 2012 - May 2013
 Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.
 Maintain regularly scheduled office hours to advise and assist students.
 Contributed writings to the New Mexico State University, School of Social Work self study for the purposes of
accreditation review.
 Co-taught and independently taught graduate and undergraduate level courses. Course description listed below: MSW 505.
Foundations of Professional Social Work 3 cr. This course is a comprehensive overview of social work. It serves as an
introduction to the profession of social work, including its history, values and ethics, legal regulations, structu re, philosophy
and major fields of practice. SWK 468. Social Work Research II 3 cr. Development of knowledge and skills needed to
build practice knowledge, evaluate service delivery, and be effective consumers of research knowledge. The second of a
two-course sequence that covers research literature, data collection, and data analysis utilizing SPSS software.
MESILLA VALLEY COMMUNITY OF HOPE LAS CRUCES, NM
Program Coordinator, Graduate Intern August 2011 - May 2012
 Provide direct service and support to homeless and near homeless veterans, such as handling referrals, assessment of need
and evaluating feasibility for transitional housing programming.
 Serve as liaisons between organizations, shareholders, and outside organizations.
 Research and analyze member or community needs to determine program directions and goals.
 Participate in the determination of organizational policies regarding such issues as participant eligibility, program
requirements, and program benefits.
 Created transitional housing programming, policies and procedures in compliance with the Grant Per Diem program via the
Dept. of Veterans Affairs.
 Evaluate new and existing programming to assess suitability and the need for changes, using information such as audience
surveys and feedback.
SITEL INC LAS CRUCES, NM
Metric Bay Coach/Program Manager February 2007 - January 2008
 Created and administered the METRIC BAY LEARNING PROGRAM, a curriculum-based program designed to address
employee skill acquisition needs and promote corporate benchmark attainment.
 Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors,
or customer representatives.
 Monitor, evaluate, or record training activities or program effectiveness.
 Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations
for improvement.
 Develop tests, questionnaires, and procedures that measure the effectiveness of curricula, and use these tools to determine
whether program objectives are being met.
 Coordinate recruitment and placement of training program participants.
SITEL INC LAS CRUCES, NM
Customer Service Coach/Supervisor March 2006 - February 2007
 Supervised a team of 15-30 customer service representatives.
 Demonstrated success in team management indicated through frequent acknowledgment by Operations Management as top
performing coach & team.
 Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
 Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance
appraisals, and absenteeism rates.
 Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and
ensuring the availability of resources.
 Promoted to Metric Bay Coach/Program Manager.

3. EDUCATION
NEW MEXICO STATE UNIVERSITY LAS CRUCES, NM
Master of Social Work , May 2013
 President of the Graduate Student Social Work Association (GSSWA), MSW Representative to the National Association of
Social Workers, Recipient of Preparing Future Faculty Fellowship 2012, 2013, Recipient of the, New Mexico State
University, School of Social Work, Outstanding MSW Student Award, 2013, Contributor to the School of Social Work Self
Study, 2012.
 Licensure: LMSW certification expected Spring 2015
 Certification: Project Management Professional (PMP) Certification expected Summer 2015
NEW MEXICO STATE UNIVERSITY LAS CRUCES, NM
Bachelor of Arts, Sociology , May 2009
 Crimson Scholar, Inducted into the Alpha Kappa Delta, Sociological Honor Society, 2008.
ADDITIONAL SKILLS
 Trained Sexual Assault Advocate
 Trained in Photo-Voice Research Methodology
 Trained in Asset Based Community Development & Community Asset Mapping
 Preliminary training in Community Based Participatory Research Methods
 Experience with SPSS & Teleform (research/statistical software applications)
PROFESSIONAL REFERENCES
Gwen Nutter, MS, VBA: (505) 688-1949, Gwendolyn.Nutter@va.gov
Kathleen Nealis, LISW: (575) 545-2316, sleekathleen@gmail.com
Marilyn Melendez Dykman, MA: (505) 277-3181, mdykman@unm.edu
Curtis Flakes, Public Allies Director (505) 850-7775, curtis@nmforumforyouth.org
Olga Cabada, LISW: (575)646-7903, ocabada@nmsu.edu