Erick Brito has over 3 years of experience in customer service roles in retail, pharmacy, floral, and human services industries. He currently works as a Resettlement Specialist for Lutheran Services Florida, where he helps refugees adjust to life in the US by finding housing, securing supplies, and ensuring engagement with community services. Previously, he held roles as a Shift Supervisor for CVS Pharmacy and Assistant of Floral Operations for Mayesh Wholesale Florist. Erick has a Bachelor's degree in Industrial Engineering and is fluent in English and Spanish.

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ERICK BRITO
2364 West 56th St Apt.105 Hialeah, FL 33016 | (C) 786-439-7098 |
britoerick1505@gmail.com
Professional Summary
+3 years of experience providing customer support in busy environments for Retail, Pharmacy, Floral, and Human Services industry employers. An unwavering
commitment to customer service, w ith the ability to build productive relationships, resolve complex issues and w in customer loyalty. Strategic-
relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-w in
outcomes.
Key Strengths
Leadership
Operations Management
Abilityto Trade
Stores/PharmacyService Operations
Complaint Handling/Dispute
Resolution
Performance Management
Organizational Development
Sales Lead Generation
Data Entry/Records
Database Analysis/ Inside Sales.
Active listening
Managing expectations
Data collection

Professional Experience
LUTHERAN SERVICES FLORIDA– Miami, FL 03/2016 to Present
Lutheran Services Florida (LSF) is a statewide, non-profit, human services agency dedicated to helping all people in need. Headquartered in Tampa, the agency
has more than 60 programs located throughout Florida. Since LSF was established in 1982, nearly 900,000 children and families have received assistance from
vital LSF services including: the Child Care Food Program, Head Start and Early Head Start, Foster Care and Adoptions Case Management, Youth Shelters and
Family Crisis Counseling Programs, Guardianship Program, Housing, Employment, Refugee and Immigration Programs, Ryan White AIDS Program, and
Disaster Response Programsfor victimsof tornadoes, hurricanes, floods and other natural disasters.
Resettlement Specialist
Responsibilities:
 Work with refugee as they adjust to their new lives in the U.S. Work within a team case management environment and supportnewly
arrived refugees during their first30-90 days in the U.S.
 Work with area landlords to find stable housing, secure furniture, household goods,and basic supplies.
 Ensure that children and parents are engaged with community services and programs and teach the necessary life skills that will
enable refugees to become independent.
 Assist with the development and implementation of resettlement/employment plans, make referrals where appropriate and provide
transportation and translation services as needed.
 Maintain weekly contact with active participants. Monitor clients’ progress and address barriers to employmentas necessary.
 Refer clients to communityresources and other organizations and network with communityservice providers.
 Complete all necessaryreporting forms for governmentagencies and funding sources.
 Update and maintain professional and accurate documentation using centralized database,including assessments,clientservice
plans,and case notes.
 Maintain guidelines established bythe funding sources and LSFpolicies and procedures.
 Other duties as required.
CVS PHARMACY– Miami, FL 12/2015 to 03/2016
CVS Pharmacy is currently the largest pharmacy chain in the United States by number of locations and total prescription revenue. CVS sells prescription drugs
and a wide assortment of general merchandise, including over-the-counter drugs, beauty products and cosmetics, film and photo finishing services, seasonal
merchandise, greeting cards, and convenience foods through their CVS Pharmacyand Longs Drugs retail stores and online.
Shift Supervisor
Responsibilities:
 Assists the managementteam in the day to day overall successful operation ofthe store and supervise for operations and customer
service when the manager or assistantis notpresent.
 Supervise the store’s crew through assigning,directing and following up ofall activities.

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 Effectively communicate information both to and from store managementand crews .
 Handle all customer relations issues in accordance with companypolicyand promote a positive shopping experience for all CVS
customers.
 Maintains store appearance and productpresentation to companystandards.
 Direct and supervise employees engaged in sales,inventory-taking,reconciling cash receipts,or in performing services for customers.
 Provide training to new employees.
 Ensure on-the-job safetyof all employees and treatmentfor employee injuries sustained on the job
 Order and reorder merchandise,manage product inventories,and oversee dailysales reports and procedures.
 Execute and document:cash/check pulls,deposits,returned check payments,etc.
 Other duties as required.
MAYESH WHOLESALE FLORIST Inc. – Miami, FL 07/2015 to 12/2015
Mayesh Wholesale Florist is a direct shipper and wholesale supplier of high quality cut flowers from around the world - we sell wholesale flowers. Through their
sophisticated internal infrastructure, the company is able to maintain the cold chain from their growers in the Pacific Rim, Central and South America, the Middle
East, Europe, and North America to the customers. From mixed boxes packed to customer’s specifications, to full grower packed boxes shipped directly from
Miami, to wholesale flowers shipped for destination events, to hands on floral advice, Mayesh Wholesale Florist offers a unique array of services to floral design
and event companies.
Assistant of Floral Operations
Responsibilities:
 Responsible for managing inventory, in-stock position, merchandising, and other operational processes according to company
standards.
 Provide work direction,coaching and training to other departmental personnel
 Tracks seasonal record when appropriate
 Maintains productintegrity by ongoing sanitation ofequipmentand department
 Operated forklift and other basic lifts and labor saving devices.
 Practiced safe warehouse procedures,identifypotential hazards,and recommend improvements to standard procedures.
VIMA MEXICANA S.A. DE C.V. – Cancun, Mexico 01/2014 to
11/2014
The VIMA Group consists of several companies engaged in the production, storage, distribution and marketing of frozen foodstuffs and canned. Closely linked to
the most important Spanish fishing groups, it is also present on the fishing grounds with greater international recognition, such as Chile, Argentina, Falkland
Islands, South Africa, Namibia, Senegal and Mauritania.
Sales Representative
Responsibilities:
 Built Excel databases that were used by members ofthe companyto save time by offering statistics.
 Worked 48 hours per week with a greatcourse load.
 Increased the customer base ofRiviera Maya sale area with 5 new hotels thatwere neglected.
 Extended the range of monthly sales and profitin the area from lastyear by 15% on average.
 Presented a program to improve distribution of goods and services in shop using mathematical models allowing for a more effic ient
delivery.
 Perfected skills in a training course in sales techniques within the company.
 Gained marketing experience by dealing with Executive Chefs and Purchasing Managers ofmajor hotels chains.
Center for Vaccines Researchand Production Finlay Institute – Havana, Cuba 09/2013 to 12/2014
Finlay Institute is a scientific organization dedicated to vaccine research and production. It is at the service of health; heir and continuer of a scientific tradition
lasting over 100 years. It is internationallyconsidered one of the most prestigious and recognized in the field.
Quality Control Technician
Responsibilities:
 Improve and/or maintain elements of the Quality Management System under the management of the Director of Quality control.
Inspect components and assemblies and perform other verification and validation activities, write procedures, perform testing on
components and assemblies and assist.
 Monitoring the harness ofPoli Vi tablets,by collecting relevant information and preparing statistical reports.
 Hourly line audits.
 Monitor and verify correct packaging area parameters are met(i.e. code dates,packaging,labels,etc.)
 Net weightmonitoring.Continuallyupdate,revise and generate procedures for Quality control and assessment.
 Comparing and reviewing performance charts and data againstdefined parameters.

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Education & Training
 Polytechnic InstituteJoseAntonio Echevarria (CUJAE) 09/2007 to 05/2014
B.S. in Industrial Engineering
 Ministry of Foreign Trade 09/2013 to 12/2013
License in Foreign Trade Customs Management and Market Research
 Ministry of Agriculture 04/2010 to 09/2010
License in Marketing and Management
License in Pucblic Relations
 VocacionalInstituteVladimir Ilich Lenin 09/2004 to 07/2007
High School Diploma - Graduated with distinctions
Languages & Leadership
Fluent in English and Spanish.Basic French
Industrial Engineer FacultyPresident.
Additional Skills:
 Excellent communication skills (written and verbal).
 Knowledge of several industries and operations
 Ability to work a flexible schedule.
 Commitmentto continuous improvement
 Self-motivated and able to work independently
 Attentive to detail and numerate
 Ability to follow processes and procedures and applyflexible approach when required
 Advanced knowledge ofMicrosoft Office (Word, Excel, Access,Power Point, Publisher, Outlook )
 Ability to learn Internal Software Systems
References
 References available upon request