Soeb Delawala is a pharmacy manager with over 2 years of experience managing retail pharmacies. He has excellent customer service skills and experience with pharmacy management systems. He is proficient in inventory management and maintaining positive relationships with staff and customers. He currently works as a pharmacy manager at Shoppers Drug Mart #1335 in Scarborough, Ontario.

1. Soeb Delawala
Professional Summary
Patient service oriented pharmacy manager with more than 2 years of experience in different
retail pharmacy setting. Excellent track record of maintaining positive relationship with
patients, customers, medical professionals, pharmacy team members and front store staffs.
Highly ambitious to be Associate of Shoppers Drug Mart
Professional Skill Highlights
 Proficient in HealthWatch and
Pharmaclik Rx system
 Expert understanding of all the third
parties and ODB
 Excellent in MMS (Merchandising
Management system)
 Manage pharmacy staff efficiently to
improve productivity of work
 Create positive environment among
all the team members
 Inventory management and prevent
possible loss
 Highly motivated manager
 Provide excellent customer service
 Responsible to implement all
pharmacy infinity principles
Professional work experience
Current Work Experience:
Pharmacy Manager, Shoppers Drug Mart #1335
Scarborough, ON Oct 2015-Present
 Manage pharmacy staff efficiently in a busy pharmacy
 Schedule pharmacists and pharmacy assistants
 In charge of all the pharmacy reports and infinity principles
 Provide positive feedback to pharmacy staff to elevate customer experience
 Responsible to update communication binder and communication board weekly and
periodically
 Maintain effective inventory control by changing MSL periodically to prevent any
shortages or surplus
 Create positive environment among diverse pharmacy team members
 Acknowledge and handle all the pharmacy related complaints from the patients and
coach pharmacy staff to prevent similar kinds of complaints in the future

2. Shoppers Drug Mart #1335 (Full time)
Scarborough, ON May 2014 - Present
 Conduct successful diabetic clinic day along with dietitian, certified nurse and
pharmaceutical representative
 Elevated Customer Service Index and played extensive role to win CSI Award in VP
Operation
 Maintain inventory and prevent any possible loss and shortages by knowing possible
new generics availability of brand name medications in advance
 Play active role to increase periodic generic penetration
 Check weekly variance report, identify discrepancy, rectify and communicate with
pharmacy team to prevent any future discrepancies
 Check Narcotic sales report weekly to comply with legal requirement and make sure of
all the narcotics transactions are filed numerically
 Train new pharmacy staff effectively
 As an OCP Preceptor, involved in teaching pharmacy students and helping them to
focus on potential opportunity for Medscheck and pharmaceutical opinion to build their
competency
Shoppers Drug Mart #0855 (Part time)
Scarborough, ON Dec 2014 - Present
 Do all the duties of the pharmacist including making and checking blister packs
 Incorporate Medscheck and Pharmaceutical opinion during busy dispensary
 Successfully answers all the patients' health related questions and help them to choose
correct product or direct them for the correct location in the store
 Successfully dispense Methadone by following correct Methadone dispensing
procedure
Noble IDA Pharmacy (Casual and Relief)
Scarborough, ON May 2015 - Present
 Manage pharmacy independently including operating pharmacy system and cash
register
 Effective counselling to patients regarding their prescriptions
 Became proficient operating Pharmaclick RX system
 Communicated directly with Doctors' office via phone or fax
 Maintain drug inventories by ordering necessary medications and OTC products

3. Past Work Experience:
Shoppers Drug Mart #0826 (Temporary Full time)
Scarborough, ON June 2013 - May 2014
 Executed great team work with pharmacy assistants, pharmacy students, pharmacists
and pharmacy owner
 Entered prescription through Healthwatch independently
 Maintained inventory by doing regular cycle count and clearing holding tank
 Provided excellent customer service by remembering most of the patients by their name
 Successfully conducted Diabetic and Cholesterol clinic along with other healthcare
professionals and pharmaceutical company representatives
Education and Training
International Pharmacy Graduate Program CPSI & CPSII : 2012
University of Toronto
Bachelor of Pharmacy : 2009
Sardar Patel University, Gujarat, India
Professional Memberships
Ontario Pharmacists Association (OPA)
Canadian Pharmacists Association (CPhA)
Pharmacist license in good standing with Ontario College of Pharmacists OCP#615504
Reference
Ghulam Rubbani, Associate Owner, 416-282-1129
Leaggy Mwanza, Associate Owner, 416-754-3130
Asad Baig, Associate Owner, 416-757-1154