Resume.doc(1)

LAKSHMANAN P.R
D-3 Chathura apartments,11/13 Dr Nair Road, T Nagar, Chennai -600 017.Tamil Nadu, India Phone: +91 44 28155375
Mobile +91 9444904375
Email: prlraja@gmail.com, consultlak@gmail.com
CURRICULAM VITAE
If you are looking for someone :
To head a profit center
To make strategic plans for medium term and long term
To develop systems / procedures and people
To implement ISO based systems –ISO 9000 AND ISO 14000
Please intimate me so that we shall discuss further at a mutually convenient place and time for starting a new
sustained and profitable relationship.
The details are given for your consideration.
Thanking You,
Yours faithfully,
LAKSHMANAN P.R.
P.S. I would appreciate if CONFIDENTIALITY is maintained due to obvious reasons.
0

LAKSHMANAN P.R
Mobile +91 9444904375
QUALITIES GAINED BY EXPERIENCE
Can lead a team of people of varied expertise
Can head a profit center
Can formulate plans, develop systems and organize your company's activities with a view to maximize
returns on a long term basis successfully
Can develop organizational activities to meet the worldwide customer standards and profitability
Has successful in turnkey operations from scratch to a consistent sustained profitable operational level.
Has the ability to handle customers of varied demands and well understands their idiosyncrasies
Has traveled extensively in India and abroad
Is highly motivated and keeps the fire of motivation burning in his colleagues and subordinates
Is always looking for challenges and conquering them
Has acceptable leadership qualities
Sets high standards for himself and for others and never tires till the set goals are achieved
Above all who has a fine temperament and keeps his cool stature under any stressful situation
Has close contact in automobile manufacturing companies
Has the ability to develop High performing Teams and individuals
Has been trained in SIX THINKING HATS, SITUATIONAL LEADERSHIP, ONE MINUTE MANAGER besides
communications techniques..
PERSONAL DETAILS
Name P. R. LAKSHMANAN
Address D-3, Chathura apartments,
Old no.6/13 & New No. 11/13, Dr. Nair Road,
T. Nagar, Chennai 600 017. INDIA
Phone:+91 44 28155375
Mobile:+9444904375
Email: prlraja@gmail.com, lakfortune@gmail.com
Age and Date of
Birth
56 years; 11th July 1951
Educational
qualifications
B. Sc. DMIT ( specialized in automobile Engineering)
Others M.I.E and E K S ( management course on Energo cybernetic strategy)
Qualified Lead assessor for ISO 9000- Neville clark Uk.( 1995)
Completed Lead Auditor Course for ISO 9001-2000 for Automotive Sector (ISO/TS
16949-2002)- Omnex India (RABQSA accredited)
Qualified Lead auditor for ISO 14001-2004
Trainings and
seminars attended:
MB training center at Indonesia,
Honda training center at TOKYO
Nissan service management training at Japan
Nissan 1st international service and parts conference, TOKYO
Mazda distributors meeting at Hiroshima, Japan
Nissan dealers conference at LONDON
Besides the above a number of specialized courses conducted in India during employment
in TELCO on leadership, communication, one minute manager etc.
FAMILY DETAILS: A daughter married and well settled & employed in STATE Bank OF INDIA Manager
A son employed in a MNC in chennai
Other details Was/is involved in Capital market as day trader and investor
Specialist in EKS strategy;
Well versed in computer and internet
Holds valid Indian HCV and two wheelers with gears licences
Work experience
Position
–(ROLE)
EXTERNAL CONSULTANT
1

LAKSHMANAN P.R
Mobile +91 9444904375
Name of the
company
M/s FORTUNE FORD P LTD. Hyderabad India (dealer of Ford India P Ltd for Ford
products)
Period March 06 to December 06
Focus Areas Need for moving fast towards excellence in every area in the face of the competition going at
full speed.
Principle company FORD India’s requirements of world standard to be met quickly.
Meet increasing customer demands on service standards
Achieving revenue targets without compromising on the above three points.
Scope of work To study and suggest strategies and processes in every area to be implemented
Be a mentor to existing managers and help them in implementing the plans, achieve
profitability, efficiency and sustained customer satisfaction.
Help plan future growth of Fortune
Measurement
s
Turnover on labour income, parts and allied income
Customer satisfaction as measured by CVP (customer view point ) Scores
Conformity of existence of systems through Quality care accreditation
Achievements Through motivation and by implementation of systems and processes a turnover increase from
Rs.63 lakhs in April 06 to Rs.82 lakhs in Aug 06 was achieved without increase in manpower or
infrastructures.
ABIDS branch QC which was under “REVIEW”status was made to “SUSTAIN” by implementing
the processes as per Quality care standards
S nagar reorganization and reinforcement and brought people together.
Motivating personnel at abids and s nagar
Regular meetings started for review of the performance on a continuous basis and to bring
CONTINUOUS improvements in all areas.
S nagar branch QC initiation was done
Incentive systems designed introduced /implemented so that everyone is motivated
Parts funding and ordering procedure designed and implemented successfully.
Budgeting of performance parameters for the quarter July to September was brought in with
the unit heads and everyone was made to focus on these and make their efforts accordingly.
CVP customer procedure- was initiated and CVP scores were improved substantially.
Team building exercise throughout the company between all employees through regular
meeting internally as well as OUTDOOR TEAM BUILDING process
RESULT Overall the whole workshop operations and the people were tuned and galvanized towards
achieving the agreed upon milestones of Rs.1 Cr turnover, CVP score 50 and QC accreditation
at both workshops. So much so, in Nov 06 the total turnover achieved was Rs.93 lakhs and in
Dec 06 around Rs.90 lakhs.Directors as well managerial personnel are confident of not only
achieving the targets but also facing the issues and overcoming them comfortably with spirited
vigour and happy to see FORTUNE is marching towards NO.1 IN INDIA position.
2

LAKSHMANAN P.R
Mobile +91 9444904375
POSITION VICE PRESIDENT ( OPERATIONS)
Name of the
company
MPL FORD
Period July 2004 to July 2005.
Focus areas Need to streamline workshop operations for improving labour and parts turnover and
customer satisfaction
Principle company FORD India’s requirements of world standard to be met quickly.
To augment infrastructure facilities as per FORD Norms
Achieving revenue targets without compromising on the above three points.
Scope of work Assist the director operations in augmenting infrastructure facilities
Manage the workshop operations, streamline activities for increased productivity which
would result in increased turnover
Develop people to become star performers to meet the customer demands and investor
demands
Measurements Turnover increase in labour income, parts and allied income
Customer satisfaction as measured by CVP (customer view point ) Scores
Conformity of existence of systems through Quality care accreditation scores
Achievements After sales turnover increased from around Rs.90 lakhs to around Rs.130 lakhs
Customer satisfaction. measured by CVP scores are attached.
Velachery branch quality care certification which was under hold was sustained after
redeeming the process quality ; since then both velachery and vadapalani workshops
Quality certification was not only sustained, it was improved to 4 star rating at both
locations.
Workshop infrastructure were augmented as per Brand@retail of Ford.
POSITION NATIONAL MANAGER (SERVICE)
Name of the
company
M/s Towell Auto Centre LLC.
P.O. BOX 1101. PC 112,
RUWI, SULTANATE OF OMAN
Period 25th march 2001 till 31st March 2003
Focus areas Responsible for after sales service for Mazda vehicles in OMAN. Also responsible for
profitability of all workshops in the country.
Scope of work To run after sales service as a business unit for profitability and customer satisfaction
with 7 workshops.
To develop after sales service network in the country as per Mazda standards
To develop manpower to reach the higher standards of quality
To make strategic planning for future of after sales business
Measurements Increase in Labour income and Net profit- growth momentum
Development of new areas of business and its establishment
Identification, recruitment and developing people for high performance
Achievements To run after sales service as a business unit for profitability and customer satisfaction
with 7 workshops.
To develop after sales service network in the country as per Mazda standards
To develop manpower to reach the higher standards of quality
To make strategic planning for future of after sales business
Achievements
Streamlined reception procedure
Streamlined and updated on line warranty administration; 5 months outstanding brought
down to 30 days.
Increased the profitability; PBT increased by 156%-YOY; labour sales increase by 10%
YOY; labour GP63%; increased workers efficiency and productivity; reduced working
capital requirement.
Reorganized for improved quality workmanship.
Introducing CRM feedback activity to monitor customer complaints and took effective
steps
Introduced comprehensive incentive system for all members of the staff resulting in
increased profitability, reduced down time with improved quality workmanship.
3

LAKSHMANAN P.R
Mobile +91 9444904375
Developed and introduced the concept of ASC to Board and in the process of establishing
8 ASCs across the country.
Designed and in the process of establishing Quick care centers across the country.
Brand service QUICK care was introduced.
POSITION VICE PRESIDENT (OPERATIONS)
Name of the
company
M/s SRI AARTHI MOTORS LTD.,
No.27, Developed Area, Thiru-Vi-Ka industrial estate, Ekkaduthangal,
Chennai. Tamil nadu, India.600 032
Period 8th May 2000- 16th February 2001
Focus areas Reporting to the Board of directors through Managing Director.
Fully responsible for the entire operations of the company for all the divisions viz. Eicher
dealership, TATA authorised service center, Franchises of M/s Sanden Vikas A/c, Subros
A/c distributorship, Good year tyre dealership and standard furukawa dealership.
In addition to identify new areas of business development
Key duties,
responsibilities
/
accountabilitie
s
Formulation of annual business plan, budgets and forecasts in consultation with the
management.
Delegation and assignment of work to staff at all levels.
Ensure that all supervisors and Managers understand their work, duties and
responsibilities.
Coordinate the work of supervisors and Managers in order to ensure that they work as a
team to achieve the desired end results and to avoid duplication of work, conflicts and
confusion.
Assist supervisors and Managers in planning and organizing their work and in assigning
and delegating work to their supporting staff.
Assist and advise the Management in the recruitment of staff at all levels.
Training and appraisal of staff.
Achieve the budgeted results.
Maintain discipline and harmonious industrial relations in the company.
Coordinate towards establishing the ISO 9000 systems.
Work towards reduction in expenses.
Taking HRD and ILR responsibilities.
Advise management for diversification of business.
Taking responsibilities of new projects.
Achievements Overcame the workers restlessness and made them work towards the company’s goals.
Negotiated successfully with unions to bring about amicable settlement
Introduced parts ordering system and inventory system which was well appreciated by the
principals
Vehicle sales were improved 100% in eicher franchise.
Workshop operations (3 workshops) improved; body workshop started posting profits
Eicher workshop operations streamlined as per principal’s requirements and complaints
redresser program established successfully.
Brought about financial disciplines in overall operations
4

LAKSHMANAN P.R
Mobile +91 9444904375
POSITION GENERAL MANAGER (LANCER)
Name of the
company
M/s. ACT INDIA a division of SOUTH INDIA CORPORATION AGENCIES LTD.,
A group company of MAC group of companies.
79, Lattice Bridge Road, Adyar, Chennai 600 020
Period 24th September 1998 till 12th May 1999
Focus areas In Charge for sales, service and spare parts functions of Lancer division.
Job
description
To kick start the operations, establish systems and procedures for maximizing sales
through customer satisfaction
To establish the infrastructure facilities from initial stages for sales, service and parts
divisions with hardware and software
Achievements Applied and obtained dealership for Mitsubishi lancer
Established dealership facilities from the scratch with 3-S principle (integrated set up) as
per M/s Mitsubishi Corporation Japan specifications. The dealership facility was opened on
16th Feb.99
The Vehicle sale figure started with 25 per month to 50 per month reaching to 100 per
month.The workshop sale (labour sale) improved to Rs.4 Lakh per month
POSITION GENERAL MANAGER (WORKS)
Name of the
company
M/s. ACT INDIA a division of SOUTH INDIA CORPORATION AGENCIES LTD.,
A group company of MAC group of companies.
110, Anna Salai, Guindy, Chennai, Tamilnadu,600 032.
Period Since 12th May 1997 till 23rd Sept 1998
Job
description
To be in charge of 80 bays workshop with integrated body shops for all make of Indian
made cars, Indian made foreign cars and imported cars as well
Achievements Operated the workshop as an independent profit center and achieve a turnover target of
Rs.4600000 per month on an average and an annual target of Rs.55000000 by
appropriately utilizing the resources such as men, material and finance available.
Effectively rendered service so that maximum customer satisfaction was attained especially
in HM make of vehicles and OPEL ASTRA vehicles so that customer's repurchase intention
for these vehicles is maintained.
Augmented the resources keeping in view of increased demand for service by the ever
growing population of vehicle users.
Managed a staff and workers of over 100 staff through a team of Managers.
Developed an after sales service activities for Lancer vehicle being launched then.
Prepared project reports for presentation to Mercedes Benz India Ltd and Mitsubishi Motor
Corporation for getting their new dealership
Streamlines parts operation in HM and OPEL franchises
POSITION Sr. Dy. GENERAL MANAGER
Name of the
company
M/s. C.A.R.S India P Limited.
6, Moores Road, Chennai. 600 006.
Period 8th May 1996 to 10th May 1997
Focus areas For sales, service and spare parts for MARUTI range of vehicles with one of their dealers at
Chennai.
Achievements Analyzed market potential, trends and developed strategies with the overall company goals
for maximum sale of vehicles

LAKSHMANAN P.R
Mobile +91 9444904375
Established sales showroom in the heart of the city and also to developed a team of sales
professionals to meet the sales targets planned.
Planned procurement of vehicles based on the financials of the company for optimum
utilization of funds and stock levels.
Established a full-fledged modern workshop from the land and ran profitably.
Established parts warehouse, parts sales and distribution department and developed
strategies for maximizing the sale towards the targets set
POSITION ALL INDIA SERVICE MANAGER
Name of the
company
M/s Lucas Indian Service Ltd.,
Anna salai, Teynampet,
Madras- 600 018
Period 30th march 1995 to 7th May 1996
JOB
DESCRIPTION
For auto electrical products and fuel injection equipment of Lucas-TVS and also involved in
initial marketing survey and analysis of new auto components with a branch network of 19
and service dealer network of around 400 throughout the country.
Achievements Developed the dealer network for rendering best possible service aiming towards total
customer satisfaction
Identified unrepresentative areas for service and established new dealerships.
Enhancing the service activities like technical and customer feed back information, warranty
administrations, training etc.
Introduced systems for continuous appraisal of performance of newly introduced Lucas-TVS
products
Prepared Bombay branch for ISO 9000 certification
Maintained close relationship with OEM and OEM dealers
Identified of new areas of business development. Opening of two outlets at IOC petrol
pumps at Vasai and NH8 near Jaipur.
Formulating marketing strategy for new Non Lucas products
Coordinating with LUCAS TVS for improvement of products by giving product and customer
feedback on a regular basis.
POSITION SERVICE MANAGER
Name of the
company
M/s AL HASHAR & COMPANY
Post box no 7028,
Muttrah, Muscat , Sultanate of Oman
Period 23rd January 1991 to 3rd December 1993
Focus areas For after sales service of Nissan cars, Nissan UD diesel vehicles, Tadano cranes and Tata
diesel range of vehicles in the Sultanate of Oman controlling four major workshop and 9
branches all over the country. I was controlling a workforce over 300.
Achievements Reorganized service activities by formulating systems, as per the plans evolved by M/s
Nissan Motor Company conforming to their long-term goals.
Organized service marketing activities (special campaigns, service weeks etc.) As per
Nissan corporate philosophy towards the goal of achieving C.S. index of no.1
Liaised with Nissan Motor Company Japan and their liaison office in London in their
endeavor to upgrade the services rendered to Nissan products in the sultanate of Oman.
Controlled the entire service operations for maximizing the profits of the company without
sacrificing customer satisfaction so that the customer's repurchase intention to another
Nissan car was kept high.
Planned, organized and implemented the activities for a new workshop of 200 work bays in
Muscat to completed before 1994.
Besides this one branch workshop was opened by March 1993 and two more in the
preliminary planning stage.
Formulated strategies for future service requirements of Nissan products in Oman.
Developed subordinates to become peak performers in their area of work.
Developed successful groups in each area to perform group tasks set in accordance with
company goals.
Identified potential areas for opening new branches service and parts and development in
coordination with parts department.
Successfully computerized the entire workshop operations and also parts operations to suit
service requirements.
Plans for branch computerization was also initiated.
6

LAKSHMANAN P.R
Mobile +91 9444904375
During this period had attended the national service and parts conferences of M/s. Nissan
Motors Company limited regularly.
Had attended management-training program conducted by M/s Nissan Motors Company
limited at Japan.
In accordance to the above requirements what was achieved in specific areas during the
course of my employment can be provided.
POSITION ASST MANAGER SERVICE
Company
Name
M/s.TATA Engg. and Locomotive Co limited .,
Central Service department
v floor, Poonam chamber, shivsagar estate,Worli, Bombay 400 018. India.
Period Feb, 1978 - Jan 1991 (12 years)
JOB
DESCRIPTION
Was working as 2nd in command for after sales service with distributors of MERCEDES
BENZ and HONDA cars in India, controlling four major workshops of dealers and 8 small
workshops attending MERCEDES and HONDA cars all over the country. I was assisted by a
team of talented service personnel stationed at BOMBAY, Delhi, Calcutta and Madras in
India.
Achievements Liaised with manufacturers viz. M/s Mercedes Benz, West Germany and M/s Honda Motor
Co., Japan in implementing after sales service activities for their products in India such as:
Streamlined Warranty administration in conformance with MB procedures
Organized training courses for the service personnel and the technicians of the dealers to
conform to Mercedes Benz guidelines.
Formulated strategy for future service requirements for MB products in India.
Organized service marketing activities such as campaign collecting information, conducting
surveys, analysis of survey results and setting goals accordingly etc.,
Guided and assisted dealers in stream lining activities by formulating suitable systems for
maximizing their returns from their operations.
Assisted customers/dealers in procurement of spare parts.
Developed subordinates for peak efficiency in their work.
During this period attended regular training programs conducted by M/s Mercedes Benz
and M/s Honda Motor Co., such as
Specialized training program at MB training program at Jakarta, Indonesia.
Specialized training program at Honda Training School, Japan.
POSITION SERVICE ENGINEER
Name of the
company
M/s PREMIER AUTOMOBILES LIMITED
L.B Shastri Marg, Kurla, Mumbai 400 070. India.
Period Jan 1975 - Feb 1978 (3 Years)
Job
description
Was working as "SERVICE ENGINEER” for after sales service of Premier Cars (FIAT) and
Premier Roadmaster range of commercial vehicles.
Achievements During this period traveled widely throughout the country in attending technical complaints
for better performance of their vehicles and coordinating with factory, sales and customers
in successfully projecting the supremacy of their products and also in developing the
product design for improved performance with postings in Hyderabad covering AP, Indore
covering MP, and pune covering Maharashtra.
POSITION
HELD
MARKETING APPRENTICE
Name of the
company
M/s PMP Auto Industries Ltd.,Bombay
Period of
assignment
July 1974 - Jan 1975
Areas of
exposure
Selling of oil Pressure switches, voltage Regulators etc., to both O.E and replacement
markets.
7

LAKSHMANAN P.R
Mobile +91 9444904375
8

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