This document contains the contact information and resume of Angelica Howard. She has over 10 years of experience in retail sales and customer service roles with companies like T-Mobile, Verizon Wireless, and Blue Cross Blue Shield. Her most recent role was as a Retail Associate Manager at T-Mobile in Rowlett, Texas, where she led store meetings and coached employees. She strives for excellence in her career to enhance her knowledge and professional skills.

1. AngelicaHoward
5911 Arbor Hills Way
The Colony, TX 75056
(972) 878-3553
ahoward05@gmail.com
Professional Development
To strive for excellence,to workin suchan environment thatwillenhancemyknowledgeand career, where my
professionalexperiencecanassist in providingexceptional customer service, the reduction of risk within the
companyand help maximizethecompany’sassets. Alongwith enhancingmyworking capacities, professional
skills, businessefficienciesand toserve myorganization in best possible way with sheer determination and
commitment
EmploymentHistory
Retail Associate Manager
May 2015-Current T-Mobile Rowlett, TX
 Coaching/Employee Development
 Maintain Inventory and Merchandising
 Sales and Margin Improvement
 Led Store Meetings
SolutionsSpecialists
August 2014-May 2015 Verizon Wireless Garland, TX
 Meet and exceed Sales Goals
 Perfect Customer Experience
 Escalation and Resolution by acting MOD
SolutionsManager
August 2013-August 2014 Verizon Wireless Irving, TX
 Coaching/Employee Development
 Maintain Inventory and Merchandising
 Sales and Margin Improvement
 Led Store Meetings
SalesRepresentative
Jan. 2011-August 2013 Verizon Wireless Marshall, TX
 Meet and Exceed Sales Goals
 Community Involvement
 Customer Service Enhancement
CustomerAdvocate
March 2010-Jan 2011 Blue Cross Blue Shield Longview, TX
 Assisted members with questions about their policy
 Maintained company goals in a fast pace environment
 Tested new programs before implemented to the company
Education andAccomplishments
Aug 2004-Aug 2008 East Texas Baptist University Marshall, TX
Career Builder Graduate
Repeat Winner Circle Recipient
Psychology of Selling

2. References
References are available on request.