1. Business Administrator
CARM DIFRANCO
Phone: (905) 795-9321
Cell:(647) 828-7125
Email:carm1969@hotmail.com
Address: 7155 MagistrateTerrace #17
Mississauga,ONL5W-1Y7
Profile
A results-oriented,high-energyprofessional. More than10 yearsof experience asanInside SalesTelemarketer,
generatingqualifiedleadsandidentifyingopportunitiesforcompany’sproductsandservice offeringsbyfollowingup
marketingcampaignsandbuildingrelationshipswithlongertermleads. Ability tomeetorsurpassestablishedcompany
goalswhile consistentlybuildingcustomersatisfaction. Detail-orientedwithgreatpersuasionskills. Veryskilledin
clienteledevelopmentthroughcoldcalling.
Skills
 Communication
 Organized
 BusinessIntelligence
 Service up-selling
 Customersoliciting
 Market Penetration
 Punctual & Reliable
 CustomerRetention
 Lead Generation
 Lead Management
 Prioritization
 Meetingdeadlines
 Efficiency
 Integrity
 ConflictResolution
Work Experience
AMJ CAMPBELL – Logistic Support – Inside Sales February 2014 - April 2015
● Preparationof agreements,proposalsandadvertisements
● Establishedandmaintainedsolidclientrelationships
● RespondedtoRequestsforProposals(RFP’s) andRequestforQuotations(RFQ’s)
● Supervisedemployeestomeetandmaintaincompanies’service andsafetyparameters
● Providedexcellentjudgmentandstrongproblemsolvingskills,includingaproactive approachtoworking
withclients
● Planned,organized, andcontrolleddailyoperations,determinedadequacyof personnel,laborhours,
equipmentandtechnologiesusedforoperations
LOGIS TICS 101 – Business Development August 2013-December 2013
● Keptdetailedaccountrecordsandcontact logs
● Respondedtoall customerinquiriesinatimelymanner
● Negotiatedprices,termsof sales,service agreements
● Quotedprices,credittermsandotherbidspecifications
● Utilizedaconsultative selling approachonall calls
AMERI-CONNECT – Logistic Support – Inside Sales April 2012-January 2013
● Understoodcustomerneedsandrequirements
● Sourcednewsalesopportunitiesthrough inboundleadfollow-upandoutboundcoldcallsandemails
● Closedsalesandachievedquarterlyquotas
● Researchedaccounts,identifiedkeyplayersandgeneratedinterest
● Teamedwithchannel partnerstobuildpipelineandclose deals

2. Business Administrator
CARM DIFRANCO
Phone: (905) 795-9321
Cell:(647) 828-7125
Email:carm1969@hotmail.com
Address: 7155 MagistrateTerrace #17
Mississauga,ONL5W-1Y7
__________________________________________________________________________________________________
ICECORP– Logistic Support – Inside Sales
● Developed,identifiedandsecuredall relevantdirectsales opportunities
● Generated salesleadsbynetworking,cold-callingprospectsandbuildingrelationshipsaspartof a
coordinatedsalesstrategy
● Handledinboundcallsandprovidedcallerswithproductandservice information
● Relayedsuccessful leadsandappointmentdatatoconcernedsalesrepresentatives
● Setup appointmentswithcustomersfordemonstrations
● Followedupwithcustomers
Education
BUSINESS ADMINISTRATIONL – CDI College-Diploma - Mississauga, ON 2017
CANADIAN INTERNATIONAL FREIGHT FORWARDS ASSOCIATION
OOSD
MARKETING - Humber College - Diploma
Information Technology / Software Expertise
● ACT – CRM
● UFO’s Software
● MicrosoftOffice Suite
● Entry level QuickBooks
● PC Miller
● Optima
● Load Link
● ClearD