Ayan Chakrabarti is a Manager of Bids & Solutioning and Operations with over 12 years of experience in project management, pricing, business improvement, and compliance. He holds an MBA in Marketing Management and has successfully secured multiple clients and projects during his career. He is currently managing two projects for a telecom company and non-profit focused on tuberculosis.

1. Ayan Chakrabarti
MS – 04 / 905, Kendriya Vihar,
Sector– 56, Gurgaon,
Haryana – 122003 (Permanent Address)
E-mail id – ayan_chakrabarti@yahoo.co.in
Facebook – ayan_chakrabarti@yahoo.co.in Contact no. +91 9810528394
Manager
Bids & Solutioning and Operations
Summary
Accomplished professional in current role as a Project Manager with 12+ years of
progressive experience with significant and successful contribution in Bids & Solutioning,
Pricing, Project Management, Business Improvement, Operations, Compliance, Call Quality
Management, Analysis & Reports, and Documentation (SOP’s, White Papers, etc)
I always look for fresh/successful ideas and innovations to cater to the constant change in
Client’s Requirements/Deliverables or Customer preferences, New Technologies, Shortened
Product life cycles and Increased Competition.
An MBA in Marketing Management (Distance Learning) from ICFAI, Sikkim University
Areas of Expertise
 Bids & Solutioning – Telecom, E-Commerce, Banking, Insurance, etc.
 Pricing – Per FTE, Per Seat, PCM, Per Call, Per Successful Closure/Transaction, Per
CAF, etc.
 Project Management
 Operations
 Compliance & Call Quality
 Reports & Analysis
 SOP’s – SIPOC & COPIS method
 MS Office Power Point & MS Excel 2003 & 2007
Professional Experience:
Current
– Vertex Customer Management Pvt. India Ltd. – Manager (Bids & Solutioning / Operations)
April 2015 till Date
Role & Responsibilities:
 Understand client requirements basis received RFP/SOW
 Prepare a solution map basis the requirements shared. Coordinate with Operations,
HR, Admin, Facility, Finance and WFM Team to discuss and take inputs basis their
expertise and understanding of the requirement
 Prepare Multiple Cost effective Models to have alternate Solutions while
ensuring no compromise on service delivery or compliances.

2.  Pricing - Expertise in preparing proposals on various model like Per Agent, Per
Hour, Per Connect Minute, Per Call, Per Seat, Per Transaction & BOT Model
 Expertise in preparing proposal for Inbound, Outbound, Blend, Social Media (Email,
Chat), Backend (Non Voice) and CAF businesses (FOS)
 Coordinate with the CXO’s to discuss the strategic vision from the prospect and
finalize the target/effective revenue of the business
 Final coordination with internal Sales lead and / or with the client to discuss the
rates, clauses of the contract, inputs and assumptions taken into consideration.
 Generate leads if any prospect is seen.
 Operations – As an additional responsibility, I am in charge of two critical project
operating out of Gurgaon. One is a Telecom giant (Sales & Lead generation)
while another is a BMGF project (Bill & Melinda Gates Foundation) on
Tuberculosis
Key Achievements
 Have been successful in securing 8 businesses for the organization till date by
creating a competitive solution and effective pricing – Two E-commerce
businesses (150 Seats + 170 Seats to start with), one of them an E-commerce giant,
One DTH (550 Seats to start with), One CAF business (65 spokes across Jaipur &
Rajasthan), One Hospitality Services (40 Seats to start with) and a Telecom
project (60 Seats to start with)
 Have simplified and created an effective Solutioning and Pricing methodology
by examining individual client needs, creating trackers, constantly reviewing the
successful and lost opportunities, brainstorming with the team and also by
creating SOP’s and reviewing them at regular intervals.
 Successfully managing two processes in Gurgaon, while exceeding client
expectations and achieving Targets and SLA’s persistently
Previous Work Experience
– AEGIS Ltd. (erstwhile Global Vantedge) – Assistant Manager Special Projects (Domestic &
International)
July 2004 till April 2015 (10 Years & 10 Months)
Role & Responsibilities
Pricing:
 Read through RFP’s from Prospective / Existing clients for proposal renewal;
understand their requirements in detail for preparing competent proposals.
 Expertise in preparing proposals on various models as mentioned in my current
role above
 Expertise in deriving price for all line of businesses such as National & Private
Banks, Telecom, Sales, insurance, collections, lead generation, medical transcription
etc.
 Front ending commercial bids with prospective clients
Other Projects:
 Have successfully led a project in automating and deploying Supply Chain
Management along with Automatic Attendance & LMS which aimed at covering
the complete life cycle of each employee thus creating an extensive database, PAN
India. Responsible for Implementation, Development & Maintenance

3.  Coordinated with the concerned stakeholders while developing and modifying a
solution road map to address the concerns and challenges of scattered employee
information amongst all functions, resulting in implementation of an online single
source of real time information for approximately 22000 active employees, PAN
India
 Approached stakeholders for data and required support while working on Agents
Career / Growth Path which resulted in identifying top 15% agents with high
performance and potential thus enrolling them in trainings to prepare them for the
next role. This helped the organization not only to identify and promote internal
talent but also in controlling cost of external hiring.
 Coordinated with stakeholders and SPOCs while implementing a standardized
Performance Management System for approximately 18000 employees (PAN
India) which resulted in making the structure standard, effective and easy to
understand at all levels
Key Achievements
 Post successful deployment of earlier projects, I was chosen for more responsibility
and hence started with Pricing in Sep’13
 Successfully executed some aggressive pricing resulting in acquiring some large
businesses (400 to 1000 seater; both domestic and international) while ensuring
positive returns.
 Got promoted as an Assistant Manager in April 2012 and started handling PAN India
projects (Supply Chain Management & Agent Career Path)
 Got promoted as a Team Leader in Business Analytics in October 2010 and started
handling projects like PMS and VIS, white papers, etc.
 Got an opportunity to be associated as a Call Quality & Compliance Specialist with an
UK based client (for both 1st Party & 3rd Party collections) in 2010
Previous Assignment (Call Quality & Compliance)
 Worked as a call quality and compliance specialist for 1st
Party & Third party
collections (Both US & UK) with Aegis.
Key Responsibilities while being in Call Quality & Compliance
 Complaints handling – Prepare responses for complaints received from legal firms
 Responsible for continuous Improvement for Compliance & Call Quality for third
party and first party collections business.
 Client Deliverables
 Call Calibrations , Call Listening Sessions, Call Monitoring, Audits & Feedbacks
 Reports – EOM & Mid Month, FDCPA, OFFCOM, OFT & Skills verifications tests,
Calibration results, Trend Analysis, etc.
 Any adhoc requests from Client, Operations or any other department.
Initiatives -
 Created an extensive tracker of the Prices quoted which would help in analyzing the
successful bids vis-à-vis the unsuccessful ones and help us take key decisions while
preparing future proposals
 Designed user friendly formats for reports (EOM, Mid Month, Calibration, etc)
 Created Call Monitoring sheets on MS Excel

4.  Highlighted red flags and have taken steps to address the same.
Previous Work Experience
Teletech India Private - Customer Care Executive May 2003 till February 2004 (9 Months)
Key Responsibilities
 To receive inbound query or complaint calls from Airtel users.
 To answer their Queries & provide them with long term solutions
 To keep a check on the service level agreement.
Achievements
 Became one of the team members for a special field called “Tigers Den”.
 Used to get frequent recognition for quality calls and extra curricular activities on
the floor through the company intranet.
EDUCATION
Academic
 Passed 10+2 in Second division from C.B.S.E
 Graduate in B.A (hons.) English from Delhi University
 Post Graduate Diploma – Marketing, ICFAI University
 MBA in Marketing Management (Distance Learning) from ICFAI, Sikkim
University in 2015
Professional
 Six Sigma Green Belt trained from Macobie in 2010
 Pursued course in information technology Total e-com level-1 under velocity
series securing A grade*.
PERSONAL DETAILS
 Father’s Name – Shri Bimal Chandra Chakrabarti
 Date Of Birth – 12th
July’1981
 Marital Status - Married
 Languages Known – English, Hindi & Bengali
 Hobbies – Sketching (I am a sketch artist), Travelling, Music, Movies, Chess,
Snooker and Cooking
I am also a part of I lead India and am proud to be an organ donor
I have an Indian Passport
*References available upon request
Date Signature

5. Ayan Chakrabarti

6. Ayan Chakrabarti