1. Ronald Welch
912 Perry Meadows Dr, Rio Rancho, NM 87144
505-933-0180
RJWelch49@gmail.com
Summary  Obtain a position in leadership where I can maximize my training experience, program
development skills and my leadership abilities.
Education Associates Degree in Criminal Justice
Oakland Community College, Auburn Hills
2013
High School Diploma
Rio Rancho High School, Rio Rancho, New Mexico
2005
Career History & Accomplishments
Supervisor, Verizon Wireless
 Managed a team of 13 representatives and monitored performance.
 Took a bottom performing team to a competitive level.
 Developed Halloween project for Employee Engagement team.
 Future Leader.
 Provided support as Point of Contact for a week, achieved a customers choice of
100%.
 Provided one on one coaching.
 Gathered information from outside sources off duty to help improve team
performance.
 Was able to help promote 1 rep to CS PRO, 2 Reps to CRT and 1 Rep to Tech.
 Promoted from Customer Service to Customer Advocate shortly after training due
to outstanding performance, then advanced to Customer Pro.
 Churn Warrior for the month of February, placed 2nd best Pro in the center.
 Performing in all metrics and was able to maintain a 7% disconnect ratio as a pro.
 Gave floor support by teaching and aiding other representatives.
 Became CORe certified.
 Delivered technical help to customers having issues with devices and programs
such as phones, tablets, mobile internet, email, mobile hot spot and billing.
 Was previously Team Customer Experience Champion, displayed excellence by
providing help for fellow co-workers.
 Awarded twice by supervisor for customer satisfaction.
 Given title of "Save King" due to the ability to connect with the customer on a
personal level and gain customer trust to remain with Verizon.
Lube Technician, Bowman Chevrolet.
 Created production ideas to increase sales and profits.
 Promoted and encouraged to become automotive technician.
 Increased up-sell profits by 200%.
 Awarded for outstanding customer service and problem solving skills.
 Recognized for always being first to work and opening store.
 Cross trained with certified technicians to further my knowledge of automotive
industry.
2016
2013

2. UH-60A/L Maintainer and Crew Chief (15T), U.S. Army/ Guard
 Achieved the rank of specialist and was a squad leader.
 In charge of maintaining and producing quality maintenance on multi-million
dollar aircraft.
 In charge of the duty and safety of 6 individuals.
 Delegated workloads in teams of 10 to 15 people to finish maintenance
procedures on multiplemillion dollar aircraft.
 Became a crew chief and acquired around 1,000 flight hours, both in combat and
within the United States.
 Served in Operation Iraqi Freedom and Operation Enduring Freedom.
 Won the Sikorski Safety Award two times.
 Have a valid Secret Clearance.
 In charge of maintaining the schedule and safety of General Petraeus and General
Donahue.
 Responsible for training new soldiers for deployment and job duties.
 Honorably discharged.
 Earned multiple various awards for valor, service and excellent conduct.
 Played key role in the development of Iraq and its government.
2005-
Current
Skills
 Demonstrated achiever with exceptional knowledge of security, business practices, and
leadership.
 Skilled at learning new concepts quickly, working well under pressure, and communicating ideas
clearly and effectively.
 Extensive leadership training, including knowledge of effective communication.
 Enthusiastic and experienced in overseas travel.