Rachel Doe is seeking a career that utilizes her 15+ years of experience in areas such as customer service, administration, clerical work, collections, and data entry. She has a strong work ethic and prides herself on maintaining confidentiality and respect for diversity. Rachel has an associate's degree in human services and medical office administration from York Technical College, with a GPA of 3.85. She is highly skilled in Microsoft Office, computers, and various other software.

1. RACHEL UPP1653 Tate Road, Rock Hill, SC 29732 ■803-389-1778(m)/803-524-3080
racheldoe1970@gmail.com
Career Summary: Highlytrainedwithstrongclinical andclerical abilities,withthe abilitytorespect
highlyconfidentialprotocol.Dedicatedto highlevelsof customersatisfactionandmultitasking.Extreme
drive inbuildingthe foundationasacompetentinterviewerwhoappreciatesdiversityanddifferences.
Provenevidence inhavingaproactive andpassionate commitmenttomyjobresponsibilities.Extremely
reliable,dependable,andresponsible.Exceptional teamplayerwithagreat personality.
EXECUTIVE SUMMARY
I pride myself in havinga positiveattitude, creative thinking,motivation, excellence, content strategy,
interpersonal skills,friendly,personable,respectful,open minded, confidence, maintenance of confidential
paperwork & personal information,multi-taskingproficiently,self-motivation,clarity & concision,innovative,
determined, promoting, organization,problemsolving,reliable,dependable,accuracy,attention to detail,budget
management, teamwork, research,customer service,document management, prioritizing,callingclients,client
relations,businesscorrespondence,clerical,oral communication,non-verbal communication,listening,extensive
computer technology skills& knowledge, COMPUTER SKILLS MicrosoftOfficeSuite, Adobe, Documentation, Back
up management, Email,MicrosoftOutlook,HTML, XML, XHTML, Internet applications(Explorer,Chrome, Mozilla,
ect. ) Windows,Word Processing,Android.
Skills
 Powerful & compelling eagerness with activelisteningand learningskills.
 Administrationand managementskills with over 15 years’ experience.
 Good judgment and decision makingskillstoenhance quality ofservice to occupation making monies
for the company with my exceptional A/P, A/R. Billing, and Inventory competences.
 Ability toprovidethe necessary means needed toincreasethe companies’qualities.
 Display social perceptiveness,very attentivetoclients’needs,and exhibit positiveinfluenceon clients.
** Property Site Manager, ABC SelfStorage,Watertown,NYApr '08 - Apr '12 (4 Years) Site Manager
04/2008 to 04/2012 ABC Self Storage,Watertown,NY Self-motivated,results-drivenareasite manager
withextensive experience maximizingprofitpotentialforlarge-scaleretail chainsthroughinnovative
leadership,marketresearch,andidentificationof new businessopportunities.Proventrackrecordof
implementingsuccessful salesinitiativesandbuildingclientrelationshipstoincrease revenue.
Establishedtrackrecordof exceedingcompanysalesgoalsandcustomersatisfactiongoalsthrough
persistenteffort,effectivetime management,andthe abilitytoestablishprioritiesandhandle multiple
projectssimultaneously.Runningandmanaging4 storage facilities,plusacar washon one of the
premises.Helpingthe public,mainlythe Armysoldiersinthe nearbycity,whoatthe time hadconstant
rotationindeployment,expedientmyservice & reassuringthemthattheirunittheyneedandchoose,
will be secure andtendedtoproperly.Also,maintainingthe groundsforfuture clients.Iwasvery

2. efficientincollectionsawardingall employeesa$3000.00 bonus,all 4 quarter,meetingthe quota
explainedtome.Due to myprofessionalismandgreatpersonalitythe unitswere of full capacityduring
my duration.Imade the companyexcessive amountof moneydue tomyexperienceanddetermination.
Greetedcustomersanddiscussedthe merchandisesoughtforrental whileexplainingrental feesand
procedures.Answeredtelephonestoprovide informationandreceiveorders.Reserveditemsfor
requestedtimes,preparedrental forms,andkeptrecordsof itemsrented.Renteditems,arrangedfor
provisionof servicestocustomers,andacceptedreturns.Inspectedandadjustedrental itemstomeet
needsof customer.Computedchargesformerchandiseandreceivedpayments
Office Clerk/Receptionist/Concierge: I have volunteered for the lasttwo years at Lake WylieLivingAssisted
in Lake Wylie,SC under the direction of Mrs. Kristi McCuin,Residential ExecutiveDirector 803-280-4491.
Customer Service Representative Social Security Administration, Rock Hill,SCMay '04 - Jun'06 (2
Years,1 Month) CustomerService Representative05/2004 to 06/2006 Social SecurityAdministration,
Rock Hill,SCGovernmentjobwhere Iconferredwithcustomersbytelephone orinpersontoprovide
confidentialinformationaboutdetailsof issuestheywerehavingdue todisability,retirement,andthe
needforsocial securitycards.Keptconfidential recordsof customerinteractions;recordeddetailsof
inquiriesandcomplaints,aswell asactionstaken.Made sure that those filingforareconsiderationafter
beingdeniedhadall the confidential paperworkneeded.Checkedtoensure thatappropriate changes
were made to resolve customers'confidential problems.Contactedcustomerstorespondtoinquiriesor
to notifythemof claiminvestigationresults.Completedandinputconfidential forms where neededinto
the systemto move claimsforwardina timelymanner.
Office Administrator Billing & Receiving,Fort Mill,SC Jul '01 - Apr '04 (2 Years, 9 Months) Office
Administrator/Billing&Receiving07/2001 to 04/2004 ActionStainless&Alloys, FortMill,SCPlanned
and administeredbudgetsforcontracts,equipment,andsupplies.Preparedandreviewedoperational
reportsand schedulestoensure accuracyandefficiency.Hiredandterminatedclerical and
administrativepersonnel;supervisedstaff andprovidedtrainingandorientation.Collectedand
depositedmoneyintoaccounts,disbursedfundsfromcashaccountsto paybills,keptrecordsof
collectionsanddisbursements,andensuredaccountswere balanced.Managedelectronicfilingsystems.
Greetedvisitorsandhandledinquiriesordirectedthemtothe appropriate personaccordingtotheir
needs.Mailednewsletters,promotional material,orotherinformation.
Education Associate Degree:(COMPLETED'15) | HumanServices,Medical Office,Coding,
TerminologyYorkTechnical College,RockHill,SCAug'14 - PresentMinor(s):Criminal Justice,Sociology,
Accounting|GPA: 3.85 | GPA inMajor: 3.72
Volunteering & Causes:Hospice (Bereavement) Feb'15- Apr'15 Coordinator- Did126 hoursof
interningatAgape Myself (CaregiverforFather&Sister) Aug'07 - Mar '13 I was workingwhenIwas
caring formy Father& Special Needssisterupuntil myFathershealthdeclinedandhe wasunder
Hospice care,so my employerlaidme off soI couldreceive unemployment. Myself (Caregiverfor
mother) Aug'05 - Feb'06 Cared formy motherwhowas terminallyill withPancreaticcanceruntil her
passing.ThenmovedtoNY to care formy fatherand sisterwithspecial needs.

3. Certifications & licenses: Human ServicescertificateMay'15 certificationCPR,AED,FirstAid -
AmericanSafety&HealthInstitute AmericanSafety&HealthInstitute Jan'15 certification;matchedto
listCourses& TrainingHumanServicesYorkTechnical College Aug2015
Awards & Honors Award and bonus: for CustomerRepresentative inExcellence atSocial
SecurityAdministrationDean'sListAwardfromYorkTechnical CollegeforFall 2014 VolunteeratHospice
-- wentintothe homesof patientsunderhospice care tosit andvisitwiththem;informedtheirfamily
membersonwhatto expectandthe servicesprovidedVice Presidentof the LadiesAuxiliaryforThe
Veteransof ForeignAffairs -- participatedinmanycommunityfunctionsSecretaryforthe Ladies
AuxiliaryforThe AmericanLegion -- participatedinmanycommunityfunctionsAdvocate forthe
AmericanFoundationof SuicidePreventionCPR/FirstAid/AEDCertifiedin2014 Certificate of completion
for PreventingDiscriminationandSexual Violence:Title IXandthe SaVEAct for studentsChosentobe
the StudentMarshal for the graduatingclassof 2015 of York Technical College
About Me: I am verydetail orientedandespeciallydedicatedtomywork. I have no obligations
allowingme tobe available atall times. Multi taskedwithmyextensive experience &education.My
goal is workwitha companythat I can learnand grow andprovide themwithoutstandingservice.
More than 15 Years moneymanagement,runningoffice of 20+ (Expert) More than15 Years Clerical
(Expert) More than15 YearsCollections(Expert) More than15 YearsData Entry( Expert) More than 15
Years AccountsReceivable( Expert) More than15 Years Bookkeeping( Expert) More than 15 Years
Contracts (Expert) More than15 Years Credit(Expert) More than15 Years Office Administrator(Expert)
More than 15 Years Promotional (Expert) 15Years Claims(Expert) More than15 YearsCustomerService
(Expert) More than15 YearsCustomerService Representative(Expert) More than15 Years Receptionist
(Expert) More than15 YearsRetail Sales(Expert) More than15 YearsConfidentiality&Security(Expert)
More than 15 Years Telephone(Expert) More than15 YearsPayments(Expert) More than15 Years
Award(Expert) More than 15 YearsSecretary(Expert) More than 15 YearsTeam Player(Expert) More
than 15 Years Exploration(Expert) More than15 YearsIntegrity& TeamPlayerwithDiversity(Expert)