1. Dennis Cramer
7176 Darby Road, Circleville, Ohio 43113
denny.cramer@gmail.com
Cell phone: 614-361-2002
Professional Summary
I am a goal oriented person who is always interested in learning new things. I am a high level
technician that other technicians come to for help when they are having issues with equipment
and/or troubleshooting.
Education
Devry University
Associate Degree- Electronics
Certifications/Training
 A+
 Network+
 Six Sigma Yellow Belt
 5S
 A+ Instructor
Software
XP, Windows 7, Office suite, CentOS, SUSE, Ubuntu, Libre Office
Express PointTechnologies
Technician IV-Electronics
A+ Instructor November 2011 to Present
 Troubleshoot, repair, reimage and update Google servers and NCR servers
 Troubleshoot, repair and update HP networking switches and server boards (Both
PoE and non-PoE)
 Created documents to maximize efficiency and turnaround times
 Implemented standardized rework benches
 Currently teach A+ class at Express Point
o DHCP/IP configuration and subnetting
o Command line tools (e.g. creating and moving files, tracert, ping, etc)
o Permissions and sharing
o Router Configuration
o Network configuration
o Installing Operating Systems (Windows XP, 7 and Server 2008 r2)

2. Alcatel-Lucent
Associate Comm. Services Technician July 2011 to November 2011
 Performed remote equipment testing, remote software updates, remote loading of
equipment configuration files. Performed remote software troubleshooting with field
technicians
 Installed switches, transmission equipment, power equipment, wireless equipment
and network equipment in central offices, customer locations, wireless remote
locations and outside locations
 Used drawings and engineering work instructions to track work progress using forms,
test records and electronic databases
Pinnacle Data Systems,Inc.
Technician III-Electronics June 2006 to July 2011
 Tested complex electronic commercial or custom systems with the aid of procedures
or verbal instructions
 Troubleshot, repaired and modified complex electronic commercial or custom
motherboards, interface boards and peripherals to the component level
 Assembled and tested Xerox iGen printer servers
 Followed complex assembly and/or test procedures
 Updated Sun motherboards
 Loaded software onto systems using drive duplicators, floppy disks and JTAG
 5S Team Leader
o Improved efficiency in work area and updated metrics associated with efficiency
gains
o Implemented goals for each work area
o Sustained organizational improvements and cleanliness of each area
o Communicated with supervisor the goals and progress of the group
o Developed work areas for new product using lean manufacturing techniques
o Performed time studies to determine increased gains