Neil Lu has over 15 years of experience in business management, customer service, and operations roles for technology companies in Taiwan. He is currently the Executive Director of SAUVRE INTERNATIONAL, LTD., where he is responsible for business strategy, management, and exceeding sales goals. Prior to his current role, Lu held several leadership positions in customer service, operations, and program management.

1. !1
Resume
Neil Lu
Contact information
First name Chao Hsien, Neil
Surname Lu
Contact address 6F, No.91, MingDe Rd.,
ChungHe Dist., New Taipei
Taiwan, 23542
R.O.C.
Phone (Mobile) 886.917586762 - main
Phone (Home) 886.2.29583372
Email address neillu@mac.com
Working experiences
Position: Executive Director
Business group: Business Management
Company: SAUVRE INTERNATIONAL, LTD.
Responsible for: Business strategy and management
Product line:: Medical personal care products and accessories
SAUVRE INTERNATIONAL, LTD., July 1, 2013 – present
Location: New Taipei, Taiwan
· Building up business strategy and planning for all business operations.
· Setting price strategy for business growing.
· Executing operation plan to exceed expected business results.
· Supervising overall order fulfillments and inventory/logistic management.
· Ensuring the highest customer satisfactions to be met.
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2. !2
Position: Supervisory A/C Manager / Program Manager
Business group: Sales Division, Sales Group
Company: Askey Computer Corp.
Responsible for: Program schedule control, Resource planning, Cost analysis, Pricing
strategy, Customer relationship management
Product line:: xDSL, Wireless, MoCA, DECT, FEMTO cell
Askey Computer Corp., February 1, 2009 – June 30, 2013
Location: Taipei, Taiwan
· Accommodating service models for business requirements.
· Setting up functional teams and supporting plan for customized programs.
· Reviewing overall service cost and generating service pricing.
· Allocating appropriate resources for providing high service quality to customers.
· Planning and supervising program status in order to achieve higher satisfactions or even
seeking for opportunities to reduce cost.
· Setting measurable and achievable objectives as the control points for program control.
· Managing programs to achieve the Strategic goal and exceed expected business results.
· Providing leadership to functional teams in alignment with business objectives and
goals.
· Ensuring timely response and adequate resolution time to highlighted issues.
· Maintaining excellent relationships with customers.
· Taking the responsibilities of program management and sales results.

3. !3
Position: Customer Service Manager
Business group: Customer Service Division
Company: Askey Computer Corp.
Responsible for: RMA operations, T&C evaluation, Cost analysis and management,
Customer relationship management
Askey Computer Corp., July 1, 2007 – January 31, 2009
Location: JiangSu, China
· Building up global customer support policy and strategy for global OEM/ODM
customers.
· Executing customer service operation to achieve the strategic goals and exceed
expected business results.
· Accommodating service contents and contracts for business needs.
· Managing overall service operation cost and generating service pricing.
· Allocating appropriate resources for delivering higher service satisfactions to
customers.
· Ensuring timely response and adequate resolution time to highlighted issues.
· Maintaining excellent relationships with global partners.
· Planning and supervising system integration in order to enhance operation efficiency
for saving operation cost.
· Collaborating with functional teams for achieving business objectives and goals.
· Setting measurable and achievable objectives as the key performance indicators for
each individual then reviewing its progress regularly.
· Taking the responsibilities of people development and management.

4. !4
Position: Global RMA operation head
Business group: Customer Service Organization
Company: ZyXEL Communications Ltd.
Responsible for: RMA operations, Subsidiary management, Spare planning and
management, Error eliminating process control
ZyXEL Communications, December 27, 2006 – April 13, 2007
Location: HsinChu, Taiwan
· Building up global RMA policy and plan for all subsidiaries and global partners.
· Executing RMA operation plan to achieve the goal of business strategy and exceed
expected business results.
· Developing spare parts strategy and plan for fulfilling global business opportunities.
· Managing and evaluating overall RMA operation structure of subsidiaries.
· Controlling RMA expenditures in subsidiary operations.
· Providing technical resources for oversea RMA center on operation needs.
· Allocating appropriate resources for providing high service quality to subsidiaries and
partners.
· Accommodating service contracts for tender business requirements from subsidiaries.
· Reviewing outsourcing contracts for business fulfillments and quality requirements.
· Supervising the quality of suppliers and implementing quality management processes to
ensure high product quality.
· Ensuring timely response and adequate resolution time to highlighted issues.
· Managing and supervising pending issues or complaints by executing approximate
error-eliminating management.
· Acting as the main interface of escalation point to global partners and WW after sales
service team.
· Maintaining excellent relationships with global partners.
· Planning and supervising system development and integration projects in order to
achieve high satisfaction and reduce operation cost.
· Providing leadership to build-up team spirits and collaborate with other functional
teams in alignment with business objectives and goals.
· Setting measurable and achievable objectives as the key performance indicators for
each individual then reviewing the progress status regularly.
· Taking the responsibilities of people development and management.
Subsidiaries:
North Europe - Denmark, Finland, Norway, Sweden
West Europe - France, Germany, Spain, United Kingdom
East Europe - Czech Republic, Hungary, Kazakhstan, Poland, Russia, Ukraine
America – Costa Rica, United States
Asia - China, Japan, Malaysia, Singapore, Taiwan, Thailand
Partners:
Coventry, SIDIN, Studerus, Telefonica, Valadis

5. !5
Position: Executive officer
Company: CHEN’s foods
I am responsible for: Overall business operations
CHEN’s foods, June 1, 2005 – October, 2006
Location: Taipei, Taiwan
· Building up business strategy and plan for overall business operations.
· Executing operation plan to exceed expected business revenues.
· Controlling overall operation expenditures.
· Allocating appropriate resources for providing high quality to partners.
· Reviewing outsourcing contracts for business fulfillments and quality requirements.
· Supervising the quality of suppliers and implementing quality management processes to
ensure high product quality.
· Ensuring timely response and adequate corrective actions to highlighted issues.
· Maintaining excellent relationships with partners.
· Providing leadership to build-up team spirits in alignment with business objectives and
goals.

6. !6
Position: Support Business Manager
Business group: Operation Support System Group
Company: Agilent Technologies
Responsible for: Support Service Business, Great China
Product Line: GSM, GPRS and Optical Fiber communications
Agilent Technologies, December, 2000 – May 31, 2005
Location: Taipei, Taiwan
· Executing operation plan to achieve the goal of service revenue and exceed expected
business results.
· Developing support services for potential business opportunities.
· Accommodating service contracts to customer business needs.
· Managing overall service operation cost and generating service pricing.
· Planning and supervising system integration projects in association with subcontractors
and system integrators in order to achieve higher customer satisfactions.
· Supervising delivery quality provided by service vendors and implementing vendor
management processes to ensure high quality performance.
· Allocating appropriate resources for providing high service quality to customers.
· Planning and executing patch and spare managements.
· Ensuring timely response and adequate resolution time to reported issues.
· Managing and supervising any pending issue by executing approximate escalation
management.
· Acting as key escalation contact to coordinate with divisions and global support service
teams.
· Maintaining excellent relationships with customers.
· Providing leadership to build-up team spirits and collaborating with other functional
teams in alignment with business objectives and goals.
· Being responsible for the result of overall customer satisfaction.
Countries:
Mainland China, Japan, Taiwan, Singapore, Malaysia, Thailand, Indonesia,
Australia, New Zealand.

7. !7
Working aboard
Global customer service operations, Mainland China – 1.5 years
Worldwide business conference, Worldwide – annual
Product/service conference, United States/United Kingdom – semi-annual
Regional business meeting, Mainland China/Malaysia – annual
Technical problem solving, Mainland China/Malaysia/Singapore – irregular
Research assistant, United Kingdom – 6 months
Manufacturing technical training, Japan – 2 months
Education
Highest degree(s): Diploma in Multimedia Technologies
University of Manchester Institute of Science and Technology
Manchester, United Kingdom
Computation department, 1999-2000
Digital Signal Processing
Appliances of multimedia technologies
Audio/video signaling manipulating
BA in Information Management
ChaoYang University of Technology
TaiChung, Taiwan
Department of Information Management, 1997-1999
Network security
E-Commerce
Database mining
System analysis
Project management
Language and IT-Knowledge
Native: Chinese Mandarin, Taiwanese
Excellent: English

8. !8
Technical Knowledge: Platforms:
MS Windows platforms, MAC OSX, HP UNIX, Linux, Sun OS
IT knowledge:
Server/client architecture, Distributed/relational database, System
analysis, Object-oriented programming, System management,
System troubleshooting, IP/ATM networking technologies and
protocols, WAP GW/portal
Telecommunication:
GSM/WCDMA networking technologies and protocols, GSM/
WCDMA packet switch and transmission, SS7 system management
and troubleshooting, Fiber transmission system management and
troubleshooting, GIS system integration, backbone infrastructure
Office applications:
MS office suite, Apple iWork, Lotus Notes
Multimedia technology:
Digital Signaling Processing, Video/audio manipulation
Certifications
Qualifications: 6 Sigma Black Belt - ASUS
6 Sigma Green Belt - ASUS
HP Unix system administration – Hewlett Packard
HP Unix system troubleshooting – Hewlett Packard
acceSS7 system administration – Agilent Technologies
acceSS7 system troubleshooting – Agilent Technologies
accessFIBER system administration – Agilent Technologies
accessFIBER system troubleshooting – Agilent Technologies
Wireless Quality Manager – Agilent Technologies
Quality of Service Manager – Agilent Technologies
Time management – Agilent Technologies
Decision making – Agilent Technologies
Professional selling skills – Agilent Technologies
Problem solving – Agilent Technologies
Personal information
Gender: Male
Date of Birth: February 13, 1971
Nationality: Taiwan, R.O.C.
Residence: Taiwan, R.O.C.
Marital status: Married
Personal Interests/
Hobbies: Reading and traveling.

9. !9
Requested Position
Position type Permanent Position
Requested place of
employment
Mission oriented
Availability August, 2016
Willingness to travel: 40%
Willingness to relocate: Negotiable
Expected salary: Negotiable