Nicole Dacosta has over 10 years of experience in information security and IT. She currently works as a Controls Monitoring Analyst at RBS, where her responsibilities include monitoring operations, facilitating application onboarding, and implementing process improvements. Previously, she held security roles at New York Life Insurance and Citigroup, where she ensured compliance with regulations, managed user access and accounts, and provided customer support. She has a bachelor's degree in psychology from York College.

1. NICOLE DACOSTA
1177 Anderson Ave. Apt. 4B, Bronx, NY 10452 646-544-3033 nicole.s.dacosta@gmail.com
Analytical and skilled IT Professional with 10 years experience in the Information Security field. Proven
track record of providing leadership skills in a fast paced enterprise and experience working with sensitive and
confidential information. Responsible for providing expert support on cross functional platforms and meeting
SLAs (Service Level Agreement). Enthusiastic team player with excellent interpersonal, multitasking, organizational
skills, as well as verbal and written communication skills. Excel’s in resolving challenges with innovative solutions,
proven to increase efficiency and customer satisfaction.
RBS
Controls Monitoring Analyst
2014 to Present
Responsibilities include monitoring daily operations of Role Access Management framework, RBAM exceptions,
application user entitlement reviews and facilitate application on boarding. Maintain strong risk management
within the daily production process. Act as first form of contact for system issues or any other production
impacting situations. Validate accuracy for daily, weekly or monthly regulatory reports. Recommend and
implement process control improvements for operational efficiencies and productivity including changes that
impact reporting processes, driving forward solutions to remediate production issues in order to improve both
accuracy and timeliness. Ability to partner with managers as well as teams to understand complex regulatory
requirements, coordinating system testing when on boarding a new system to meet software go live deadline.
Quarterly maintenance on procedures and training documents and new train team members.
New York Life Insurance Company
Senior Information Security Specialist
2010 to 2014
Ensure Customer Service Level Agreement exceeds expectation. Responsible for executing ad hoc request
utilizing JCL procedures via mainframe, manage the Tickets by prioritizing problems and distributing tickets
amongst staff. Scrutinize information security documents and verify that all incoming requests are in compliance
with policies and procedures. Account modifications/creates/deletes in Active Directory, Securid accounts,
Oracle Database (OEM 12c/10g and SQL*Plus Worksheet) and Rightfax. Responsible for completed assigned
projects (including global presentations and facilitating webinar training). Evaluating security-related functions in
various applications including mainframe to ensure compliance regulations. Update and execute mainframe batch
jobs as requested, verify batch job return code to ensure job terminate successful and accountable for testing all
jobs to guarantee user access. Create and implement PowerPoint documentation for global presentations and
webinar training, implement training procedures and technical assistance for new and current staff on all
applications. Oversee staff with daily tasks to balance work flow. Work with various teams to ensure that new
software is implemented smoothly. Evaluate security-related functions in various applications including
mainframe to ensure compliance regulations. Provide expert on-site customer support via telephone/email,
created and updated MIS (Management Information Systems) reports utilizing Excel Spreadsheets. Accountable
for correcting automated provisioning discrepancies on the daily basis. Oversee internal control systems to make
certain that appropriate access levels are maintained, responsible for deleting system access upon staff termination.
Create ACF2 (Access Control Facility) Id’s for new employees/consultants/interns and agents.
Oracle Security Administrator
Responsible for user accounts/ role creations, revoking privileges and profile modifications. Implement and
maintain database security on varies platforms such as production/model/unit using Oracle 11G and/or 10G
RAC, Perform security management and monthly access cleanup. Running scripts/commands/grants, role
configurations and security attributes using SQL Plus. Ensure on-Call Production, establish recovery polices and

2. procedures, control and monitor user access to the database. Provide customer support 7x24 to ensure compliance
with Oracle license agreement.
Citigroup
Information Security Specialist
2002–2008
Reinforced policies and procedures guaranteeing accountabilities & transparencies for all operations conducted by
Entrust, VeriSign and Secure File Transfer Protocols. Performed independent verification of Entrust, VeriSign
and Secure FTP security accounts, modified/created/update accounts in Entrust Database. Responsible for
providing expert on-site customer support via telephone/email, created and updated MIS (Management
Information Systems) reports utilizing Excel Spreadsheets. Worked with management to ensure that the firm's
security encryption policies were enforced, prepared and organized escalation reports for overdue/past due work.
Issued/revoked/performed certificate key recoveries for all Entrust and VeriSign certificates, worked with PKI
(Public Key Infrastructure) to ensure that any new certificate platforms could be implemented smoothly. Created
and administered training for new/existing team members.
Citigroup
Desktop Support Intern
May 2002 to Aug. 2002
Managed and processed all level 1 issues with clients via phone and email, resolved computer/network/server
issues. Managed the switchboard on the customer service line, provided on-site support and monitored networks
worldwide. Installed critical updates and preformed basic hardware and software upgrades.
EDUCATION
Bachelors- Psychology - York College, 2013