Yusuf Ghani Syed is a software engineer seeking a position in information technology with over 6 years of experience in programming, business analysis, and production support. He has worked on projects in healthcare, retail, and banking industries. His skills include Java, J2EE, SQL, shell scripting, and tools like Remedy, Bugzilla, and Zendesk. He aims to provide analytical support and troubleshoot complex problems by collecting data from databases and log files.

1. YUSUF GHANI SYED
E-Mail: yusufghani4@gmail.com,
Sayyad.ghani@bankbazaar.com
Mobile: +91 9886689446
Assignments in the field of Programming/Business Analysis/ Production Support
Career Objective:
Seeking a position in the organization that provides me ample opportunity to explore & excel in
the Field of information Technology while carving out the niche for professional as well as
organizational goals
Professional Summary:
• Having 2.3 years of experience as Software engineer (Technical Product Support Level
2 & Level 3).
• Working knowledge on technologies like UNIX shell scripting, SQL scripts, Java, J2EE,
Jboss/Tomcat application server, HTML and automation tools like SOAP UI web
services, I-Macros for browsers.
• Troubleshooting, diagnosing and debugging complex problems and Log file analysis.
• Writing the SQL queries to fix data base related issues and Experience with relational
databases, SQL server and PostgreSQL.
• Technical analysis and finding out the functional abnormalities of the product deployed
on customer site
• Analyzing customer needs, following up corrections of bugs and tracking customer
patches, and proposing workaround solutions.
• Good understanding of Software Development Life Cycle (SDLC) and service/application
management life cycle
• Providing analytical support by collecting data logs from Database server (PostgreSQL)
and Application server (JBoss) to help drive our root cause investigations.
• Solving problems at their root, stepping back to understand the broader context.
• Mining data from database tables (Postgresql, server log files) to help augment our
reports
• Well aware of Remedy, Bugzilla, Zendesk and Change management ticketing tools.
Maintaining SLA's through the implementation of proactive issue detection and
reporting.
• Conducting meeting for gathering client requirements, participating in test plans and
test result discussions.

2. Technical Purview:
• Domain Knowledge: Healthcare (EMR/PMS Medical billing system, Retail industry
(Wal-mart store operations) and Banking and Financial products operations.
• Programming Languages: Java, J2EE , JDBC, C/C++ , OOPS and Groovy.
• Web Programming: HTML, CSS, XML.
• Database Programming: PostgreSQL, Oracle 10g, SQL Scripting.
• Operating Systems: MS Windows, UNIX/Linux (Ubuntu) and shell scripting.
• Tools: IDEA IDE. Eclipse, putty, BMC Remedy, Bugzilla and GIT hub
• Version control system: GIT hub (source code management)
Work Experience:
• Working as Production support engineer (level 3) at www.bankbazaar.com (a&a
dukaan financial services) from Oct 2014 to till date.
• Worked as Software engineer (Product support level 3) at iTech Workshop Private
Limited (Healthcare product based organization) from Oct 2013 to Oct 201
• Worked as an Associate Software Engineer (Product support level 2) at Accenture
Services Private Limited from PMR Management & Consulting from Feb 2013 to
Sept2013.
Project#1:
Project Name E-commerce website (www.bankbazaar.com) and Websites integrated with bank
sites
Description BankBazaar is the world's first neutral online marketplace for instant
customized rate quotes on loans, credit cards and insurance products.
Shop for loans & insurance just like you buy everything else now - online.
Clients India’s top banks
Work
Location
Bangalore
Role Production Support Engineer(Level 3)
Team Size 4

3. Responsibilities 1. Providing analytical support and collecting data from DBs and log files to help
drive our root cause investigations.
2. Writing the Groovy scripts to fix data base related issues.
3. Mine data from database tables (Mysql server log files) to help augment our reports
4. Writing Shell script for creating Nagios alerts.
5. Analyzing, Coding and Testing of batch and online codes.
6. Performing deployment for different services with active monitoring to keep a
watch on the services' health.
7. Troubleshooting, debugging, resolving, and re-running failed jobs until successful
completion.
8. Maintaining SLA's through the implementation of proactive issue detection and
reporting
9. Creating Knowledge base of the product and issues handled.
10. Escalating issues to developers of the services in the event of any anomalies found
during deployment.
11. In case of any high severity issue jump into the conference call and co-ordinate
with different teams to identify the issue.
Technology
Used
Java,JSP, Servlet, J2EE, Unix, shell script, MYSQL server, Groovy, HA proxy LB,
Nagios, NGINX,Tomcat app server.
Project#2:
Project Name The expEDIum Medical Billing(Practice Management Software )
Description The expEDIum Medical Billing is a web based secure Medical Billing and Practice
Management Software that has a variety of features including provider side web based
secure access and high performing backend expEDIum Claims Portal Components.
This solution is an optimal way to allow Practices, IPAs, Billing Services,
EMS/Ambulance Agencies and Hospitals to do the billing and to connect to one or
more Payers or Clearinghouses directly, make the claim life cycle more transparent
and to make the claim management more efficient and predictable
Clients Public health Counties across North Carolina U.S.A
Work
Location
Bangalore
Role Production Support Engineer(Level 3)
Team Size 10-offshore, 4-onshore
Responsibilities 1. Providing analytical support and collecting data from DBs and log files to help
drive our root cause investigations.
2. Writing the SQL queries to fix data base related issues.
3. Mine data from database tables (Postgrey sql, server log files) to help augment our
reports
4. Writing Shell script for creating internal reports.
5. Analyzing, Coding and Testing of batch and online codes.
6. Performing deployment for different services with active monitoring to keep a

4. watch on the services' health.
7. Troubleshooting, debugging, resolving, and re-running failed jobs until successful
completion.
8. Maintaining SLA's through the implementation of proactive issue detection and
reporting
9. Creating Knowledge base of the product and issues handled.
10. Escalating issues to developers of the services in the event of any anomalies found
during deployment.
11. In case of any high severity issue jump into the conference call and co-ordinate
with different teams to identify the issue.
Technology
Used
Java,JSP, Servlet, J2EE, Unix, shell script, PostgreSQL 8.3, SQL,Windows server
2008
Project#3:
Project Name Wal-Mart stores (Associate Production Operations–Backroom claims)
Description Backroom exists to facilitate the interaction between store operational applications
such as Point of Sale, vendors and the Home Office. Backroom solution provides all
the business processing needed at the store in order for operations to continue without
interruption. SMART operates as the authority housing all the software necessary for
SAM’s clubs and Walmart stores to function.
Home Office (HO) is the central location which is a Mainframe system having the
master data pertaining to all the stores/clubs along with the account payable and
finance details.
SMART – Store Management through Advanced Retail Technology, which is used by
the store associates in store/clubs.
Claims:
The Claims system is to manage the return of merchandise in instances where the
items received from the ware house/Vendor in the store are damaged. The returned
merchandise can be moved to Return center/Vendor /Disposed /Markdown. This
Claim is sent on a daily basis to home office from Walmart Stores /Sams club.
The team supporting the claim systems is the ISD backroom support team.
Clients Wal-Mart, U.S.
Work Location Chennai
Role Production Support Engineer (Level 2)
Team Size 20-offshore, 2-onshore

5. Responsibilities • Incident management - logging, prioritizing and resolving incidents and track them
against various SLAs.
• Follow up on proper escalations procedures.
• Creating the Artifacts for Recurring Issues.
• Identifying the Root cause for Critical issues
• Handling the service requests made by the client.
• Ensure all nightly production batch trails are completed on time based on SLA
commitments; Recommend changes to assure SLAs are being met.
• Monitoring of multiple production applications, system processes and batch jobs.
• Provided 24/7 on call support for production
• Deliver CRQ (install, back out & validation) documents for pilot/chain rollout
• Liaise with customers and manage customers" expectations on incidents
• Ticketing tools and creation and updation of change controls and problem tickets.
Technology
Used
C, COBOL, JSP, Servlet, J2EE, Unix, shell script, Informix Database, DB2, SQL.
Achievements • Reduced huge inflow of issues by Creating permanent fix
• Handled Critical issues which have very less resolution time.
• Received appreciation from Respective Team Lead for solving difficult issues.
• Meet the Service Level Agreement (SLA).
Achievements:
 Got 3rd
prize in Talent Test Conducted by “United Teacher federation” during SSC in
Krishna District.
 Stood First in Secondary School of Education Examination (SSC) in High School.
Scholastics:
 B.Tech in Computer Science and Engineering from Amina Institute of Technology
(Affiliated to JNT University, Hyderabad) during 2008-2012 with 66% aggregate.
 Intermediate (10+2) from Krishi Junior college, Nandigama during 2006-2008 with 84.5%
aggregate.
 SSC from ZP High School, Pendyala during 2005-2006 with 89.3% aggregate.
Strengths and Expertise:
• Excellent communication skills and interpersonal skills
• Active and innovative in any pursuit
• Systematic approach, quick adaptability to a new technology

6. • Consistent and persistent at work
Personal Details:
Full Name : Yusuf Ghani Syed
Date of Birth : 06-01-1989.
Address : H.No:4-77, Pendyala Post, Kanchikacherla Mandal, Krishna District
Pin : 521185.Andhra Pradesh, India.
Languages known : English, Hindi, Telugu.
Declaration
I hereby declare that the information and facts furnished here are true to the best of my
knowledge and belief.
Date :
Place: Bangalore (Yusuf Ghani Syed)

7. • Consistent and persistent at work
Personal Details:
Full Name : Yusuf Ghani Syed
Date of Birth : 06-01-1989.
Address : H.No:4-77, Pendyala Post, Kanchikacherla Mandal, Krishna District
Pin : 521185.Andhra Pradesh, India.
Languages known : English, Hindi, Telugu.
Declaration
I hereby declare that the information and facts furnished here are true to the best of my
knowledge and belief.
Date :
Place: Bangalore (Yusuf Ghani Syed)