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PAUL WARNER, PMP
3566 Dimond Avenue, #3, Oakland, CA 94602 ~ 415-828-5775 ~ paulwarner17@gmail.com
CAREER PROFILE
Key contributor & effective leader as a Certified PMP Project Manager supporting operations in fast-paced and high-stress environments.
20+ years of experience in global and local project management roles with an expertise in functional and IT related competencies, including as a
Certified Salesforce Administrator, Service Cloud, Sales Cloud and Marketing Cloud Email Specialist. A keen ability to leverage skills strategy
development tools in order to introduce new tools for cost/time savings and efficiency improvements. Project Management specializations in
Agile, Scrum, Change & Risk Management proficiencies. Excel in creating strong relationships with internal and external consulting clients.
KEY COMPETENCIES
§ Certified Salesforce Administrator
§ Certified Salesforce Service Cloud Consultant
§ Certified Salesforce Sales Cloud Consultant
§ Certified Salesforce Marketing Cloud Email Specialist
§ Certified Project Management (PMP)
§ Global & Local Consulting
§ Training / Development
§ Database Administration / Analysis
§ Strategic Planning
§ Cloud Computing
§ Business Intelligence
§ Agile, Scrum, Risk, Change
PROFESSIONAL SYNOPSIS
Sr. Program Manager
SALESFORCE 2016-PRESENT
§ Skilled Professional with experience in the functional and IT field and managing application development projects supporting Sales &
Marketing with CRM, Web technologies and ERP integration
§ Extensive CRM experience as a Certified Salesforce Administrator, Service Cloud, Sales Cloud, Marketing Cloud Email Specialist
§ Organizing and facilitating project planning and execution with team members to ensure collaborative success for marketing initiatives
§ Key responsibilities include defining, creating and implementing end-to-end business processes, coordinating with all work-stream
leads to drive alignment and reporting out to executives key needs and asks
Project Manager / Business & Technology Delivery Specialist
ACCENTURE 2015-2016
§ Implemented projects of varying size and complexity including Salesforce.com, ERP, and Business Intelligence/Data Warehousing
§ Global consulting experience with various projects across Europe and North America as a Salesforce.com Consulting Partner
§ Excels at creating and implementing technical, functional and operational plans and strategies
§ Strong communication, presentation, analytical and problem solving skills
IT Project Manager, IT Director
OP3 CONSULTING 2002-2015
§ 10+ years of enterprise consulting experience, including implementation experience with Salesforce.com and common ERP solutions
§ Directly managed a variety of project management related functions including long term strategic plans and overall organization vision
§ Create and manage project implementations; monitor and review project progress and timelines; adjust schedules and plans as needed;
and identify and resolve issues to ensure project success. Assist with the planning, tracking, documentation and status updates.
Director of Operations, IT Administrator
PALLOTTA TEAM WORKS 1998-2002
§ Directed west coast offices including managing staff members, overseeing payroll/budgets, implementing organizational best practices
§ Coordinated a variety of large and small-scale projects which required developing realistic timelines, budgets, and project metrics
Senior IS System Analyst/System Administrator
CEDARS-SINAI MEDICAL CENTER 1995-1998
§ System Administrator for Microsoft Exchange and Office for over 500 users and facilitated trainings
§ Responsible for rollout of software package to support the Help Desk from over 10,000 users
EDUCATION & CERTIFICATIONS
Bachelors of Science, Information Systems, SAN FRANCISCO STATE UNIVERSITY, SAN FRANCISCO, CA
Project Management Professional Certification (#1774743), PROJECT MANAGEMENT INSTITUTE
Salesforce Certified Administrator (#3176694), SALESFORCE.COM
Salesforce Certified Service Cloud Consultant (#9054092), SALESFORCE.COM
Salesforce Certified Sales Cloud Consultant (#9615842), SALESFORCE.COM
Salesforce Certified Marketing Cloud Email Specialist (#17846047), SALESFORCE.COM

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Resume - Paul Warner, PMP

  • 1. PAUL WARNER, PMP 3566 Dimond Avenue, #3, Oakland, CA 94602 ~ 415-828-5775 ~ paulwarner17@gmail.com CAREER PROFILE Key contributor & effective leader as a Certified PMP Project Manager supporting operations in fast-paced and high-stress environments. 20+ years of experience in global and local project management roles with an expertise in functional and IT related competencies, including as a Certified Salesforce Administrator, Service Cloud, Sales Cloud and Marketing Cloud Email Specialist. A keen ability to leverage skills strategy development tools in order to introduce new tools for cost/time savings and efficiency improvements. Project Management specializations in Agile, Scrum, Change & Risk Management proficiencies. Excel in creating strong relationships with internal and external consulting clients. KEY COMPETENCIES § Certified Salesforce Administrator § Certified Salesforce Service Cloud Consultant § Certified Salesforce Sales Cloud Consultant § Certified Salesforce Marketing Cloud Email Specialist § Certified Project Management (PMP) § Global & Local Consulting § Training / Development § Database Administration / Analysis § Strategic Planning § Cloud Computing § Business Intelligence § Agile, Scrum, Risk, Change PROFESSIONAL SYNOPSIS Sr. Program Manager SALESFORCE 2016-PRESENT § Skilled Professional with experience in the functional and IT field and managing application development projects supporting Sales & Marketing with CRM, Web technologies and ERP integration § Extensive CRM experience as a Certified Salesforce Administrator, Service Cloud, Sales Cloud, Marketing Cloud Email Specialist § Organizing and facilitating project planning and execution with team members to ensure collaborative success for marketing initiatives § Key responsibilities include defining, creating and implementing end-to-end business processes, coordinating with all work-stream leads to drive alignment and reporting out to executives key needs and asks Project Manager / Business & Technology Delivery Specialist ACCENTURE 2015-2016 § Implemented projects of varying size and complexity including Salesforce.com, ERP, and Business Intelligence/Data Warehousing § Global consulting experience with various projects across Europe and North America as a Salesforce.com Consulting Partner § Excels at creating and implementing technical, functional and operational plans and strategies § Strong communication, presentation, analytical and problem solving skills IT Project Manager, IT Director OP3 CONSULTING 2002-2015 § 10+ years of enterprise consulting experience, including implementation experience with Salesforce.com and common ERP solutions § Directly managed a variety of project management related functions including long term strategic plans and overall organization vision § Create and manage project implementations; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success. Assist with the planning, tracking, documentation and status updates. Director of Operations, IT Administrator PALLOTTA TEAM WORKS 1998-2002 § Directed west coast offices including managing staff members, overseeing payroll/budgets, implementing organizational best practices § Coordinated a variety of large and small-scale projects which required developing realistic timelines, budgets, and project metrics Senior IS System Analyst/System Administrator CEDARS-SINAI MEDICAL CENTER 1995-1998 § System Administrator for Microsoft Exchange and Office for over 500 users and facilitated trainings § Responsible for rollout of software package to support the Help Desk from over 10,000 users EDUCATION & CERTIFICATIONS Bachelors of Science, Information Systems, SAN FRANCISCO STATE UNIVERSITY, SAN FRANCISCO, CA Project Management Professional Certification (#1774743), PROJECT MANAGEMENT INSTITUTE Salesforce Certified Administrator (#3176694), SALESFORCE.COM Salesforce Certified Service Cloud Consultant (#9054092), SALESFORCE.COM Salesforce Certified Sales Cloud Consultant (#9615842), SALESFORCE.COM Salesforce Certified Marketing Cloud Email Specialist (#17846047), SALESFORCE.COM