The document is a resume for Nadine Simpson, who has over 25 years of experience in customer service roles. She has worked in customer service and sales positions at Wilkins Trucking Company from 1998-2000 and 2005-2015, and also served as a Driver Supervisor and Office Administrator there from 2003-2004. Her skills include excellent written and verbal communication, time management, and adapting to different situations. She is seeking a new customer service role where she can continue providing extraordinary customer service.

1.
• Detail-­‐oriented
• Superb
Written
&
Verbal
Communication
• Excellent
Time
Management
• Team
Player
• Positive
Attitude
• Motivated
and
Dependable
• Highly
Organized
• Client
Retention
• Adaptable
and
Flexible
• Extraordinary
Customer
Service
• Outstanding
Management
• Excellent
Work
Ethic
A
highly
motivated
customer
service
professional
with
25+
years
of
success
in
improving
the
customer
experience.
Now
seeking
to
contribute
my
customer
service
skills
and
expertise
at
an
even
greater
level.
N A D I N E
S I M P S O N
C U S T O M E R
S E R V I C E
E X T R A O R D I N A I R E
P R O F I L E
C O N T A C T
A:
2116
NE
Bridge
Creek
Ave,
#78
Vancouver,
WA
98664
E:
nadine.simpson@yahoo.com
P:
360.553.8414
E X P E R T I S E
Microsoft
Office
Data
Entry
Multi-­‐Line
Phones
Internet
Skills
E X P E R I E N C E
C U S T O M E R
S E R V I C E
&
S A L E S
/ /
S C A L E
M A S T E R
WILKINS
TRUCKING
COMPANY,
INC.
|
MAR
1998
–
SEPT
2000
&
MAY
2005
–
AUG
2015
• Responsible
for
weighing
trucks,
handling
customer
inquiries,
and
placing
customer
orders.
• Accountable
for
documenting
all
customer
inquiries
as
well
as
processing
payments
efficiently
and
accurately.
• Provided
excellent
service
by
scheduling
and
dispatching
local
deliveries
to
vendors
and
residents.
• Maintained
a
collaborative
and
respectful
environment
with
coworkers
and
vendors.
• Worked
with
proprietary
software
to
collect
payments,
process
reports,
and
print
tickets.
• Resolved
customer
inquiries
and
complaints
in
an
empathetic
and
professional
manner.
D R I V E R
S U P E R V I S O R
/ /
O F F I C E
A D M I N I S T R A T I O N
WILKINS
TRUCKING
COMPANY,
INC.
|
JUNE
2003
–
OCT
2004
• Responsible
for
supervising
drivers,
implementing
processes,
and
handling
employee
reviews
and
terminations.
• Processed
log
books
of
drivers
and
handled
incident
reports
and
investigation.
• Handled
all
training
for
drivers
on
routes
and
processes.
• Trusted
with
highly
confidential
and
sensitive
information.
• Handled
high
levels
of
data
entry,
file
management,
and
record
keeping.
• Responsible
for
writing
business
documents
and
company-­‐wide
communication.
• Maintained
a
professional
demeanor
with
all
customers
and
vendors.
E D U C A T I O N
H I G H
S C H O O L
D I P L O M A
TACOMA
HIGH
SCHOOL
|
MAPLE
VALLEY,
WA
R E F E R E N C E S
MRS.
TAMMY
MABEN
Operations,
North
Coast
Electric
P:
360.624.8613
MR.
CESAR
VILACCA
AEO,
City
of
Portland
P:
503.753.9773
MR.
TIM
PEDERSEN
Owner/Operator,
Construction
P:
503.860.8538
Account
Management
S K I L L S
D R I V E R
/ /
C L A S S
B
D U M P
T R U C K
D R I V E R
SALT
&
PEPPER
CONTRUCTION
|
SEPT
2000
-­‐
JUNE
2003
&
OCT
2004
–
MAY
2005
• Delivered
materials
to
and
from
sites
in
a
timely
and
efficient
manner.
• Worked
in
conjunction
with
other
drivers
to
ensure
customer
satisfaction
of
deliveries.
• Cleaned
and
maintained
vehicle
with
high
standards.