This document is a resume for James Hartigan that summarizes his work experience and qualifications. He has over 20 years of experience in warehouse, sales, production, and inventory roles. His resume highlights his strong customer service, communication, and organizational skills as well as technical certifications in A+ and Network+.

1. JAMES HARTIGAN
3704 WATKINS RIDGE COURT, RALEIGH, NC 27616
Cell: (919) 741-0787 /E-Mail: jim_051772@yahoo.com
Summary
Committed and dedicated employee focused on providing top notch customer experiences. Works
independently and exceeds expectation. Able to juggle multiple priorities and meet tight deadlines
without compromising quality.
Highlights
 High customer service standard
 Excellent communication skills
 Organized
 Results oriented
 Dedicated to process improvement
 Effective at multi-tasking to meet deadlines
and while working in a team atmosphere or
independently
 Understanding of development, networking,
security and business concepts
 Comp TIA A+, Network+ Certifications
Skills
Communication - Remarkable listener and communicator who professionally distributes information
verbally and through writing.
Analytical / Research - Profound critical thinking skills with an established talent for investigating and
evaluating facts in order to compile information to resolve complex processes.
Adaptability / Flexibility - Highly adaptable, positive, resilient, patient hard-worker with a solid work ethic
that is open to new ideas and eager to meeting challenges.
Experience
Warehouse/Sales Associate
September 2006 to June 2016
Air Power - Raleigh, NC
 Maintained accurate stock records and schedules.
 Oversaw special orders and after-hours, urgent shipping jobs.
 Conducted monthly, quarterly and yearly inventories of warehouse stock.
 Received all incoming shipments and reviewed contents for accuracy.
 Tracked down sources of special products and services to meet customers’ special needs.
 Managed wide variety of customer service and administrative tasks to resolve customer issues
quickly and efficiently.
 Described use and operation of merchandise to customers.
 Received and processed cash and credit payments for in-store purchases.

2. Production Associate
January 2005 to September 2006
Dillon Supply Co -Raleigh, NC
 Weld, grind and package custom band saw blades for customer orders.
 Conducted monthly, quarterly and yearly inventories of warehouse stock.
 Received all incoming shipments and reviewed contents for accuracy.
 Assisted in front end counter sales in onsite retail store.
Merchandising Associate
August 2004 to October 2005
Target Corporation –Raleigh, NC
 Making sure all merchandise is suitable for presentation.
 Pull product from stockroom and stock shelves on the sales floor.
 Operate cash register and provide customer service.
 Construct merchandise (i.e. furniture) and displays.
Returns Clerk
September 2002 to July 2004
Ventura Distribution –Thousand Oaks, CA
 Processed product returns from vendor to shelves for resale.
 Stocked warehouse shelves with new merchandise utilizing pallet jacks and industrial lift
trucks (i.e. Forklift, reach truck, and stand-up order puller).
 Filled customer orders.
 Assisted in cycle counts.
Inventory Control Clerk
October 1994 to September 2002
Computer Parts Unlimited -Simi Valley, CA
 Maintaining inventory accuracy.
 Requisition parts for sales orders and work orders.
 Perform weekly cycle counts.
 Inventory adjustments for accuracy.
 Shipping and packaging orders.
 Tested returned merchandise for defects.
 Operated forklifts and stand-up order pullers in warehouse.
Volunteer Experience
Southbridge Fellowship Children’s Ministries
Kramden Institute
Wake County SPCA
Duke Children’s Hospital

3. Education
A+ and Net+ Certification
New Horizons Career Development Center – Morrisville, NC
Sound Engineering Degree
Sound Master Audio/Video Institute – North Hollywood, CA
High School Diploma: 1990
Westlake High School - Thousand Oaks, CA
Technical Training
CompTia A+ and Network+ Certifications
Windows NT 4.0, 2003, XP…Microsoft Networking
Trouble Shooting…Software Implementation
Desktop Systems…Component Repair…OS Fundamentals
TCP/IP Configuration…Hardware/Software Installation…Microsoft Office
- Install, configure, upgrade and troubleshoot vendor neutral systems
- Installed and configured windows 2000/03 server. Set up users, policies
- Perform post installation configuration
- Understanding of development, networking, security and business concepts
References
Available Upon Request