Phillip Newberry is a results-driven technology professional and project manager with over 20 years of experience in leadership, project management, IT consulting, systems engineering, administration and more. He has extensive experience implementing and leading projects to completion on time and within budget across various industries. His background includes roles such as Director of IT, IT Project Manager, and Consultant where he has delivered solutions to Fortune 50 companies and led teams globally.

1. Phillip Newberry
Miami, FL | 716-572-4964 | phillipn@ieee.org | LinkedIn
Results-driven Technology professional and Project Manager with 20+ years of experience in leadership, project management,
IT consulting, enterprise systems engineering, systems administration, and hands on. Adept at identifying, developing and
delivering information technology solutions that are aligned with business objectives. Expertise in implementing, leading
teams to complete projects on time and within budget. Skilled at working in and with cross-functional teams to maximize
profits and productivity in an Agile environment. Streamline processes to reduce costs by improving efficiency.
Core Competencies:
Team Leadership & Development | Resource Allocation | Tech Policy Development
ITIL | Solution Development | Cost Control | IT Administration & Management
Process Improvements | Project Management | Needs Assessment |Upgrades & Implementations | Implementations
Key Contributions
 Slashed telco spending migrating on premise PBX to UCaaS all covering 3 states and work from home, reducing
costs, improving SLA, redundancy, uptime, customer experience, reporting, and more features
 Controlled company costs by reducing spending on MPLS circuit, reducing cell phone bill, and reducing
maintenance costs on hardware support by 40%.
 Worked with sales teams on solutions for Fortune 50 corporations, building on-site and cloud-based solutions.
 Delivering/implementing projects on time and within agreeable terms following SOW’s and training
Professional Experience
HEALTHSUN, Miami, FL | 2018 to Present
IT Project Manager Lead
Led and hands on with multiple projects with employees and consultants in an Agile environment during Anthem integration.
Coached engineers toward completing tasks, maintaining scope and projects within agreeable timelines meeting business
objectives. Reconciled invoices, renegotiated contracts, reduced IT operating costs by renegotiating and validation of services
used and/or unused, Handled IT talent interviews. IT Infrastructure closets and data center build-outs for offices and 25
clinics managing.
 Led project of replacing Windstream MPLS with Crown Castle VPLS to reduce cost and increased security.
 Led Cisco refresh project for all 25 locations
 Led and hands on with Telco project from solution sourcing, business presentation, initiation, Planning, Implementation,
and closing phase to migrate from legacy multi-location on premise VMware virtualized VoIP systems to Genesys Cloud
hosted on AWS increasing collaboration, scalability, uptime, functionality, and significant cost savings and aligned with
them keeping their 5-star rating with HIPPA compliance for 1500 agents covering 23 locations
 Built IVR’s, call routing, queues, call groups, custom reporting, API integration for member look up and training covering
23 locations across 4 business units
 Phone provisioning and created templates for Polycom phones in Genesys Pure Cloud
 Daily SCRUM meetings, training, and communication with C level Exec’s and management
 Documented legacy PBX call flows/IVR’s mapping out a lift and shift migration
 Worked with Anthem PM on preliminary phases of integrating with Anthem. Assisted with defining scope and project
planning.
 Led project of consolidating legacy Fax solutions to keep HIPPA, PHI and control costs by moving toward on vendor
electronic fax integrated with NextGen
SCHRATTER FOODS INC/ANCO FINE FOODS, Miami, FL | 2017 to 2018
Director of Information Technology
Lead a team of 5 engineers and consultants while managing invoicing, contracts, negotiations, talent acquisition, and projects.
Oversee IT build-outs for warehouse openings. Manage Office 365, SharePoint, servers (Dell, IBM, HP), security cameras, SQL,
VMware, Linux, Skype for Business, Windows 2003/2008/2012, Windows 7/8/10, and MAC. Collaborate with the vice
president and CEO on the steering committee to restructure the company, improving service delivery (ITIL) and controlling
costs. Work hands-on with infrastructure and application delivery and administration. Manage projects through all phases,
consistently completing them on time and within budget constraints. Create IT policies and procedures aligned with business

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Professional Experience (cont.)
needs, and ensure proper documentation. Support Active Directory, and provide technology selection, research, evaluation,
implementation, management, and support on a global scale.
 Project managed the Initiation phase and implementation design to migrate the AS 400 Infinium ERP system to Cloud
based S2K meeting the companies reporting needs, financials and controls
 Held meetings for testing and training
 Led project to upgrade Infinium to current level
 Lead for Office 365, reporting, and E-Discovery.
 Manage teams in California, New Jersey and Florida
 Documented current call flows and reporting for migration to cloud based PBX for phones users and agents across all
locations
 Procured new Cisco phones for migration
 Built call flows of current and mapping of migrating
 Led and contributor the project of replacing ShoreTel with a Cloud based PBX Cisco Spark VoIP at all locations, reducing
costs by more than $100K per year
 Reconciled expenses and controlled company costs by reducing spending on MPLS circuit, reducing cell phone bill, and
reducing maintenance costs on hardware support by 40%.
 Safeguarded assets by replacing the security and access control system.
 Improved the helpdesk system and implemented reporting, increasing end-user satisfaction.
 Led LAN - Wi-Fi upgrade project and Data Center refresh
MBS CONSULT-IT, Miami, FL | 2016
Consultant
Provided IT consulting and remote support to small businesses to help them achieve their business goals and objectives.
Wrote business plans, managed websites, focusing on SEO and quality content. Performed IT audits and assessments, as well
as firewall implementations and management.
 Project manager for a variety of projects, including replacement of legacy phone system with UCaaS Cisco Spark.
KABBALAH CENTRE INTERNATIONAL, Los Angeles, CA/Miami, FL | 2013 to 2016
Director of IT Operations
Provided solidleadership to a global team of 10 engineers and consultants responsible for more than 200 servers and 2,000
desktops worldwide. Trained, mentored, and coached team members, offering performance feedback to promote professional
growth and development. Negotiated IT contracts, ensuring low costs while meeting business needs. Led IT build-outs for
store openings, and worked closely with the CRM team, Web Department, and Marketing. Used Solar Winds for monitoring
and managing virtual and physical systems globally.
 Used ITIL methodology to realign the IT team, improving service delivery.
 Stabilized the virtual environment and solution delivery; stabilized firewalls and overall infrastructure by implementing
structure and change control, enforcing priorities, and implementing accountability.
 Upgraded VMware in Israel and the United States from 5.5 to 6, offering more stability and tools.
 Implemented Trend Micro anti-virus for more security and reliability.
 Implemented control over updates using WSUS, implemented monitoring using Solar Winds and remote-control software,
reducing hours in support and making helpdesk more efficient.
 Office 365 management, reports, E-Discovery and legal holds.
 Led and hands on with the project of migrating the on premise PBX cloud-based VoIP (UCaaS), reducing toll fraud
 Phone provisioning for all phones across all locations in California, New York and Florida covering 4 central offices
 Manage teams in California, New York City, Florida, and Israel
VERIZON-TERREMARK, Miami, FL | 2012 to 2013
Contract SR Systems Engineer
Supported Active Directory, and provided Exchange 2007 & 2010 administration, E-Discovery and monitoring. Pioneered the
deployment of DPM 2007. Assisted with Exchange migration and SAN management on NetApp and EqualLogic. Encouraged
open lines of communication while leading the IT team and directing meetings. Created script-using PowerShell to deploy
applications, and WScript to remove specific users from local admin groups on laptops globally. Managed DHCP, DNS, and
TCP/IP network. Deployed Windows 2008 servers.

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Professional Experience (cont.)
 Helped resolve global streaming issues by testing latency and determining the root cause of poor quality.
 Worked with Verizon team expanding Video Streaming to Terremark worldwide offices deploying and testing the new
CDN media servers to support streaming presentations.
HEWLETT-PACKARD COMPANY, Miami, FL | 2011 to 2012
Information Systems Architect IV
Documented workflows and processes for companies in Canada, United States, and Brazil, identifying solutions to improve
processes of on-boarding content, and managing the life cycle within the company. SME for the account managers covering
large Enterprise organizations worldwide, in Education, Healthcare, Legal, and Government needing assistance with solutions
for document capture, workflow, document management, ECM, electronic records, LanFax, E-Discovery, and redaction. Project
lead for many projects including Autonomy, OnBase, Accuroute, eCopy, Kofax, Equitrac, HPAC, and Itellidact.
 Worked with sales teams on solutions for Fortune 50/500 corporations, building on-site and cloud-based solutions.
 Improved a college’s admissions, elections, and legal processes, automating manual processes and significantly reducing
paper usage while improving efficiency.
 Software solution presentations in the United States, Canada, Brazil, Europe, and Japan.
PREVIOUS WORK HISTORY:
ProMED Clinical Systems, Contract Senior Network Engineer, Miami, FL, 2009–2010
Zotos International Inc., Network Engineer,Darien, CT, 2008–2009
Miles Consulting Corporation, Network Engineer Consultant, Sacramento, CA/Buffalo, NY, 2007
Master of Project Academy PMP Certification Course
Bachelor of Science Information Technology and Systems Engineering University of Oneida
Electrical Engineer (Electrical Engineering Technologist& Computer Engineering Technologistcoursework), Niagara College of
Applied Arts & Technology
Training & Certifications: PMP training PMP in progress by end of 2020,ITIL| CDIA+ Kofax Capture and KTM | MCITP-EAtraining | CCNA
training | MCSE/MCSE 2000 (with training security class for SOX compliance) | Certified Novell Administrator 6.5 | CNE
Member,Institute of Electrical and Electronic Engineers, 1992–present