Sanjay Kumar is an IT management professional with over 10 years of experience in service delivery, ITSM consulting, implementation, training, and client relationship management. He has expertise in various ITSM tools including ServiceNow, HP Service Manager, HP Asset Manager, HP Client Automation, Microsoft SCCM, and BMC BladeLogic Client Automation. Some of his roles include team lead, principal engineer, and senior specialist. He has experience designing and implementing ITSM solutions, managing teams, and acting as the primary point of contact for clients.
Impact 2012 1640 - BPM Design considerations when optimizing business process...Brian Petrini
Whilst it is not always possible to remove and automate human tasks in a process, if it can be done, it often leads to the most dramatic optimization, leading to fully straight through processing. The challenge is that if straight through processing is the goal, we may need to design the process differently from the beginning, with automation in mind. This lecture uses tried and tested techniques for assessing processes to establish whether they are likely to be able to evolve to full automation, and recommends design patterns to be used to simplify the progression from manual to decision supported to completely automated.
Scaling the v6.0.x Collaborative Lifecycle Management (CLM) solution across an enterprise often includes multiple instances of a given Jazz application. What multi-Jazz application options are available and what are the considerations?
What topologies and general multi-Jazz application options are available
How Jazz applications such as Change Configuration Management (CCM), Quality Management (QM) and Requirements Management (RM) relate to a Jazz Team Server (JTS)
The impact, advantages and disadvantages of multiple CLM Applications
What to consider when scaling and developing usage models adopting one of these deployment options to avoid surprises
Impact 2012 1640 - BPM Design considerations when optimizing business process...Brian Petrini
Whilst it is not always possible to remove and automate human tasks in a process, if it can be done, it often leads to the most dramatic optimization, leading to fully straight through processing. The challenge is that if straight through processing is the goal, we may need to design the process differently from the beginning, with automation in mind. This lecture uses tried and tested techniques for assessing processes to establish whether they are likely to be able to evolve to full automation, and recommends design patterns to be used to simplify the progression from manual to decision supported to completely automated.
Scaling the v6.0.x Collaborative Lifecycle Management (CLM) solution across an enterprise often includes multiple instances of a given Jazz application. What multi-Jazz application options are available and what are the considerations?
What topologies and general multi-Jazz application options are available
How Jazz applications such as Change Configuration Management (CCM), Quality Management (QM) and Requirements Management (RM) relate to a Jazz Team Server (JTS)
The impact, advantages and disadvantages of multiple CLM Applications
What to consider when scaling and developing usage models adopting one of these deployment options to avoid surprises
Impact 2010 1162 - How to say less, yet communicate more, in solution designs...Brian Petrini
Ever felt that designers need to know too much about BPEL and WPS to be able to prepare their solutions. This session, based on experiences from countless implementations, explains the most common "process implementation types", along with examples, and key caveats regarding the anti-patterns that lurk nearby. It provides a "pattern language" that allows designers to communicate their requirements to WPS implementations accurately and succinctly without needing to know the depths of the product. It also therefore provides implementers with a set of tried and tested building blocks such that you can implement in a more consistent, and repeatable way.
Impact 2008 1994A - Exposing services people want to consume: a model-driven ...Brian Petrini
Where did my SOA budget go? I just spent 80% of it on integration and I still haven't got an SOA! We used to call it Enterprise Application Integration (EAI), now we call it service exposition. EAI is still there, it's still hard, and it still takes the vast majority of implementation time on SOA projects. Most companies hadn't finished their EAI when SOA came along. This session discusses how to capture and model the true complexity of an integration interface, and how to relate that to product capabilities. We'll show new techniques for how models can be used to improve estimating, aid product selection, assist designers with common integration patterns, and ultimately generate artifacts. We will discuss common integration patterns such as re-tries, healthcheck, flow control, store-forward, event sequencing and note how these are typically achieved using the current product suite, with particular reference to products such as WebSphere Process Server and WebSphere ESB.
InterConnect 2015 1930 - Top practices to ensure a successful IBM Business Pr...Brian Petrini
Proper planning and following some of the top practices are key to ensure a successful upgrade and migration of BPM system. In this session, we will talk about how to plan an easier and quicker migration, including a comprehensive consideration and plan based on your source environment, validations before migration, handle special requirements when move to a very different target environment, estimate your migration window and evaluate the business impact, plan your tests on regression and new features etc. Also we will introduce migration utility key improvements in BPM v8.5.x which can significantly reduce your migration failure, downtime and post-migration actions.
Impact 2014 1147 - Bridging Business Process Management and Integration use c...Brian Petrini
IBM Integration Bus makes it easy to integrate connectivity logic with business processes. This session explains everything teams need to know about using IBM Integration Bus in conjunction with IBM Business Process Manager Standard and Advanced. Presenters also provide insight into how this easy-to-use technology will evolve.
Impact 2011 2899 - Designing high performance straight through processes usin...Brian Petrini
The overall goal in any business is to do more business efficiently. Straight through processes is a term used to describe a series of automated tasks that take place without any or with minimal human intervention. There are many ways to design straight through processes. However, there are specific considerations that need to be taken into account to design straight through processes for high performing scenarios, whether that is a large number of processes or stringent SLAs. In this presentation, we will discuss several design considerations that will help increase process performance and efficiently utilize system resources.
Impact 2013 2971 - Fundamental integration and service patternsBrian Petrini
Every integration architect requires a fundamental set of patterns to describe their use cases. This lecture builds on the known patterns and adds a more complete set of patterns that have not before been published, especially in the lower level interactions. After introducing the usage patterns, we will put them in the context of the service integration maturity model and how these fundamental patterns can build on each other to create mature services for an SOA. Lastly interface characteristics will be described that can be used to precisely articulate the complexity of the integration. This a must-see session for any Enterprise Architect seeking to build on successful integration strategies. Please join these popular speakers who have been IBM experts in integration for many years.
Impact 2010 1162 - How to say less, yet communicate more, in solution designs...Brian Petrini
Ever felt that designers need to know too much about BPEL and WPS to be able to prepare their solutions. This session, based on experiences from countless implementations, explains the most common "process implementation types", along with examples, and key caveats regarding the anti-patterns that lurk nearby. It provides a "pattern language" that allows designers to communicate their requirements to WPS implementations accurately and succinctly without needing to know the depths of the product. It also therefore provides implementers with a set of tried and tested building blocks such that you can implement in a more consistent, and repeatable way.
Impact 2008 1994A - Exposing services people want to consume: a model-driven ...Brian Petrini
Where did my SOA budget go? I just spent 80% of it on integration and I still haven't got an SOA! We used to call it Enterprise Application Integration (EAI), now we call it service exposition. EAI is still there, it's still hard, and it still takes the vast majority of implementation time on SOA projects. Most companies hadn't finished their EAI when SOA came along. This session discusses how to capture and model the true complexity of an integration interface, and how to relate that to product capabilities. We'll show new techniques for how models can be used to improve estimating, aid product selection, assist designers with common integration patterns, and ultimately generate artifacts. We will discuss common integration patterns such as re-tries, healthcheck, flow control, store-forward, event sequencing and note how these are typically achieved using the current product suite, with particular reference to products such as WebSphere Process Server and WebSphere ESB.
InterConnect 2015 1930 - Top practices to ensure a successful IBM Business Pr...Brian Petrini
Proper planning and following some of the top practices are key to ensure a successful upgrade and migration of BPM system. In this session, we will talk about how to plan an easier and quicker migration, including a comprehensive consideration and plan based on your source environment, validations before migration, handle special requirements when move to a very different target environment, estimate your migration window and evaluate the business impact, plan your tests on regression and new features etc. Also we will introduce migration utility key improvements in BPM v8.5.x which can significantly reduce your migration failure, downtime and post-migration actions.
Impact 2014 1147 - Bridging Business Process Management and Integration use c...Brian Petrini
IBM Integration Bus makes it easy to integrate connectivity logic with business processes. This session explains everything teams need to know about using IBM Integration Bus in conjunction with IBM Business Process Manager Standard and Advanced. Presenters also provide insight into how this easy-to-use technology will evolve.
Impact 2011 2899 - Designing high performance straight through processes usin...Brian Petrini
The overall goal in any business is to do more business efficiently. Straight through processes is a term used to describe a series of automated tasks that take place without any or with minimal human intervention. There are many ways to design straight through processes. However, there are specific considerations that need to be taken into account to design straight through processes for high performing scenarios, whether that is a large number of processes or stringent SLAs. In this presentation, we will discuss several design considerations that will help increase process performance and efficiently utilize system resources.
Impact 2013 2971 - Fundamental integration and service patternsBrian Petrini
Every integration architect requires a fundamental set of patterns to describe their use cases. This lecture builds on the known patterns and adds a more complete set of patterns that have not before been published, especially in the lower level interactions. After introducing the usage patterns, we will put them in the context of the service integration maturity model and how these fundamental patterns can build on each other to create mature services for an SOA. Lastly interface characteristics will be described that can be used to precisely articulate the complexity of the integration. This a must-see session for any Enterprise Architect seeking to build on successful integration strategies. Please join these popular speakers who have been IBM experts in integration for many years.
Influence of high work function ITO:Zr films for the barrier height modification...Shahzada Qamar Hussain
We report the influence of magnetron sputtered zirconium-doped indium tin oxide (ITO:Zr) films with
high mobility and work function on the heterojunction with intrinsic thin layer (HIT) solar cell. The
addition of oxygen (O
) to argon (Ar) flow ratio during the deposition process improves the Hall mobility
of the ITO:Zr films while the carrier concentration decreased. The small amount of oxygen resulted in an
enhancement of work function while excess amount of O
2
was not suitable for the electrical and surface
properties of ITO:Zr films. The increase of O
2
2
/Ar flow ratio from 0% to 0.4% improved the work function
from 5.03 to 5.13 eV while the conductivity of ITO:Zr films remained about the same. The ITO:Zr films
were employed as a front anti-reflection layer in a HIT solar cell and the best photo-voltage parameters
were found to be V
oc
¼710 mV, J
sc
¼33.66 mA/cm
2
,FF¼72.4%, and η¼17.31% for the O
/Ar flow ratio of
0.4%. The increase of ITO:Zr work function leads to an increase in open circuit voltage (V
) and fill factor
(FF) of the device. Therefore, the ITO:Zr films with high work function can be used to modify the front
barrier height in the HIT solar cell.
Influence of high work function ITO:Zr films for the barrier height modification...Shahzada Qamar Hussain
We report the influence of magnetron sputtered zirconium-doped indium tin oxide (ITO:Zr) films with
high mobility and work function on the heterojunction with intrinsic thin layer (HIT) solar cell. The
addition of oxygen (O
) to argon (Ar) flow ratio during the deposition process improves the Hall mobility
of the ITO:Zr films while the carrier concentration decreased. The small amount of oxygen resulted in an
enhancement of work function while excess amount of O
2
was not suitable for the electrical and surface
properties of ITO:Zr films. The increase of O
2
2
/Ar flow ratio from 0% to 0.4% improved the work function
from 5.03 to 5.13 eV while the conductivity of ITO:Zr films remained about the same. The ITO:Zr films
were employed as a front anti-reflection layer in a HIT solar cell and the best photo-voltage parameters
were found to be V
oc
¼710 mV, J
sc
¼33.66 mA/cm
2
,FF¼72.4%, and η¼17.31% for the O
/Ar flow ratio of
0.4%. The increase of ITO:Zr work function leads to an increase in open circuit voltage (V
) and fill factor
(FF) of the device. Therefore, the ITO:Zr films with high work function can be used to modify the front
barrier height in the HIT solar cell.
Read Curriculum vitae of Shwetabh Kumar as Project Manager at Deloitteshwetabhkumar
Hello, My name is Shwetabh Kumar and I am from Hyderabad. Presently I am associated with Deloitte Company as a Project Manager. Skilled in designing and developing modules/products, managing and tracking project execution, executing test scenarios, releasing products to production.
My name is Senthil Kumar and I hold a Degree in Master of Computer Application with the total working experience of 9+ years having a good knowledge of Automation test life cycle which includes the designing, coding, testing, documentation and implementation of the automation framework. Expertise in designing of Hybrid framework for web, windows, main-frame and Siebel applications. I had done Automation Test Estimation for the same. I am confident that my presentation skills and high quality and cost effective methodologies can secure big automation projects for the company. As I worked with a global company I am well aware about the work culture of MNCs. My command over QTP/UFT, QC/ALM, VB Scripting, VBA, SQL and languages like C, C++ makes me a qualified Automation Test Engineer.
My name is Senthil Kumar and I hold a Degree in Master of Computer Application with the total working experience of 8.5+ years having a good knowledge of Automation test life cycle which includes the designing, coding, testing, documentation and implementation of the automation framework. Expertise in designing of Hybrid framework for web, windows, main-frame and Siebel applications. I had done Automation Test Estimation for the same. I am confident that my presentation skills and high quality and cost effective methodologies can secure big automation projects for the company. As I worked with a global company I am well aware about the work culture of MNCs. My command over QTP/UFT, QC/ALM, VB Scripting, VBA, SQL and languages like C, C++ makes me a qualified Automation Test Engineer.
An updated resume reflecting all the roles and responsibilities handled in my tenure working with multiple major organisations like IBM, Tata Consultancy Services
Professional Summary
An overall experience of around 14 years in various roles as Test Engineer, Test Lead,
Testing Manager with comprehensive experience on Agile Methodologies, Rally, Quality Centre, ALM, Testing Concepts & Testing Process.
Extensive knowledge in various domains like Telecom, Banking, Retail, Finance & Insurance.
Experienced Scrum Master with the experience of handling multiple scrum teams.
Experience Summary
Currently working at Harland Clarke Holdings Software India Pvt Ltd as an Associate QA Manager at, from Sep 2011 to August
Worked as Technical Lead in Wipro technologies, from May 2004 to August 2011
Worked as Test Engineer in Global Edge Software Pvt Ltd., Bangalore from April 2003 – May 2004
Worked as Test Engineer in Aseema Soft Net Pvt Ltd., Bangalore from August 2002 – March 2003
Skills
Technical Managerial
• HP Quality Center Strategic planning
• ALM - Smart Bear Requirements gathering
• SoapUI Risk mitigation and management
• QTP Agile methodologies
• Linux Change management
• Windows Business process improvement
• Rally
Onsite Experience
S. No Client Work Location Country Years/ Months
1 Nortel Networks Belleville Canada 1 Year 7 Months
2 Capital One Nottingham United Kingdom 1 Year 6 Months
3 UBS Singapore Singapore 2 Months
4 UBS Zurich Switzerland 1 Year
5 Harland Clarke Texas United States 1 Month
1. SANJAY KUMAR
Tools Expertise :–
Service Now, HP SM, HP AM, HP CA, MS SCCM, Remedy Blade logic Client Automation
A dynamic IT management professional with 10+ years of rich & extensive experience in Service
Delivery, ITSM Consulting, Requirement Gathering, Implementation, User Training,
Documentation, and Client RelationshipManagement
ITIL Foundation CertifiedProfessional
Skilledon Service Now, HP Service Manager, HP Asset Manager, HP Client Automation,
Microsoft SCCM, BMC Blade logic Client Automation.
Hands-on experience on Designing , Solution proposal (RFP) and Service Delivery
An energetic, self-motivatedprofessional with experience in service management domain
As a Manager, have been proactive and have devisedeffective strategies gearedtowards
enhancing business, evaluating client’s requirements anddesigning custom solutions.
Trainer for : Service Now :-Incident, Change, Problem and Request Module
o Conducted several Client demo, End user and Support Engineer straining.
Professional Experience
Mphasis Ltd. June 2010 – Present
Career Growth Path
June ’10 – Present Principal Infrastructure Engineer (Mphasis Ltd)
June ’08 – Jun ’10 Senior Specialist - Systems (HCL Technologies)
Nov ‘06 – June ’08 Lead Infrastructure Engineer – EDS India (Later Mphasis an EDS)
June ’05 – Nov ’06 Service Desk Analyst – Progressive Info.(Wipro)
Competencies
Operations Management Service Delivery Management Incident Management
Client RelationshipManagement Quality Management Technical Support
Asset Management Vendor Management Process Design
Documentation and Presentation Resource Management/optimization
Trainings Attended
HP Asset Center -5 days Virtual training from HP
HP Service Manager 9.x – 5 days Virtual training from HP
HP Client Automation – 5 days Virtual training from HP
MS SCCM 2012 – 5 Day class room training
ServiceNow System Administration Training (VILT) – 3 days Virtual training from Service Now
Advance ServiceNow System Administration Training (VILT) – 2 days Virtual training from
Service Now
Certification
Mobile: +91-9545456263
Email: sanjaymgr@yahoo.co.in; sanjaykmgr@gmail.com
2. - 2 -
ITIL V3
MS MCP 2000
Project Details
Project: Standard Reference Architecture , Service Delivery Platform
Client: European Automobile Giant-
Period: Jan 2013 – till Date
Project Description This is a dedicated IT Infrastructure Solution to provide standard ITIL services
to client. This Customer was using HPSM for ITSM Solution and they decided
to migrate their ITSM Solution with Service Now as Snow is Cost effective. Our
team started Service now Implementation for IM, PM, CM, KM, SRM, SLM,
Config Mgmt, AM. Along with this we integratedHPSM with Service Now using
Web Services.
Description: Implementation and Configuration of Service Now and HP Service manager
Position: Team Leadfor L2
Platform Service Now – Dublin, HP Service Manager 9.33
Contribution: Createdrequirement specification document based on inputs from the
customer and signoff.
Process design of Incident, Change, Problem, Knowledge, Service
Catalog, Reports
Writing functional and technical specifications document for various
ServiceNow modules.
Lead/support all aspects (technical & functional) of ServiceNow
implementation.
Implementation of Incident, Change, Problem, Knowledge, Service
Catalog, Create Report and Workflow in ServiceNow.
Manage the Teams of Development, Administration and Maintenance
of ServiceNow.
Oversee problem isolation, issue resolution, and escalation
management according to pre-defined protocols.
Maintain communication with functional managers andexecutive
management to ensure issues are resolved
Technical feasibility analysis.
Development which requires coding of the entire module (with help of
development team).
Unit testing.
Complete ownership of the module (bug fixing).
Demo for the implementation.
Researches, reviews and analyzes the effectiveness andefficiency of
procedures, and develops strategies for enhancing these processes in
accordance with ITIL best practices to enable continuous
improvement.
Service Now Trainer – Client Demo, End user Trainings, Support
personnel Trainings andService desk Agents Training
Primary contact for client and support group
Project: TOOLS Support
Client: Maruti Suzuki India Limited
3. - 3 -
Period: August 2010 – DEC 2014
Description: Project lead and SM Support
Position: Project Lead
Platform HPSM, HP OMW, HP Site Scope, HP BPM, HP BSM, HP uCMDB, HP NNM,
OVPI
Project Description Team of 5 supported entire TOOLS architecture of the client. All the tools were
integrated for better outcome.
Project: HP SRA
Client: AMS and VALE
Period: June 2010 – JAN 2013
Description: Backend and Front End activity – Administration for HPSM9.x, HPSC 6.x; HP
AM
Position: Team Member / Team Lead
Platform WINDOWS NT ; HP Service Center 6.x; HP Service Manager
9.33;HPCA;WINDOWS 2008,SQL 2008
Project Description This is a shared applications and the infrastructure on which it run to provide
standard ITIL services to a large number of customers. Features developed at
a global or worldwide level are deployed in a standard fashion in regional
instances across the globe. The infrastructure on which these applications are
delivered is called the Standard Reference Architecture (SRA). The primary
application of ESM which manages service orders and associated workflow,
Service Center (SC6.2), is being replaced by the next-generation version called
Service Manager (SM9) and forms the core of the Service Order Management
(SOM) program of ESM.
Contribution: HP Service Manager 9.x
Working with escalated incidents from Level2
Document Top 5 issues and resolutions on application/web tier that
fall under support and revisit the list of top issues every quarter.
Identify workflow relatedissues/bugs and report as Production Defect
to the WW Team.
Supporting all module of OVSC/HPSM like SD, IM, RM, PM.CM, Conf
Mgt, SLM, Service Catalog and KM.
CreatedSSL & SSO certificate for OVSC/HPSM application servers and
web servers.
Involved in all severity 1 and severity 2 issues for restoring service as
soon as possible.
Architecture level changes to increase stability of application.
Modified in script library to fix integration issues.
Deliveredsupport 24 x 7.
User administration and Server Support
HP Client Automation
Implement core and satellite server (CAE 7.9)
Using the CA Console to deploy the CA agent
Acquire and Create patch group
Application Management
Publishing and Packaging
Policy Management
Inventory and Reporting
Software management like installing, Repair, Modify, Uninstall of
software package.
4. - 4 -
Project: Asset Management and Client Automation
Client: Micron, USA
Period: June 2008 – June 2010
Description: Supporting Asset Manager and BMC Bladelogic Client Automation
Position: Team Member
Platform WINDOWS NT ; HP AM; BMC Bladelogic; Wise Package Studio; WINDOWS
2008
Contribution: Incident Management
Problem Management
Change Management
Request management andproblem management for Asset center and
service center.
Center and Asset Center
assignment groups creations/ deactivation / updations in Service
center
Cat Schema creations in Service center
BMC Marimba / BMC BladeLogic Client Automation (formerly
Marimba) administration (S/w re-packaging, s/w distribution, patch
management and policy management andreporting )
Wise package Studio (S/w packaging tool)
process administrative add/inactivations/updates to operators in
Service
Working on Implementation of ITIL framework and ISO 20000
certification for HCL.
Working on Change Management, Release management andsecurity
audit.
Implementing new Ideas and steps for improving the quality of the
team as being assignedas the role of Quality SPOC.
Project: DW FrontOffice and BackOffice
Client: DW AMS, Brazil, GM, Torronto
Period: Nov 2006 - Jun 2008
Description: Support for HP Service center 5.x, HP Asset center, HP CA
Position: Team Lead
Platform WINDOWS NT ; HPSM 5.x ;HP Asset center 4x; WINDOWS 2008
Contribution: Incident management, Problem management; Request management
Process administrative add/inactivations/updates to operators in
Service Center and Asset Center
assignment groups creations/ deactivation / updations in Service
center
Health check for SC / SM; Patching on SC/ SM
Reboot / Refresh of SC/ SM server.
Collecting logs for troubleshooting on SC/ SM server
Hands on knowledge of Unix; Servlet Monitoring of SM
Checking the schedule Files; Monitoring Background Processes
Checking locks and killing the Idel users
Sending message to a user or Broadcasting message to all users
5. - 5 -
Monitoring Servelets; Check Servlet utilization; Checking Backups
Checking System locks; Debug a Suspended/Hung System
Setting up the Oncall-Schedule; Checking the Eventout / Eventin
Queues
General user administration for HP Asset Manager
Project: Service Delivery
Client: Nestle, Gurgaon
Period: Jun 2005 - Nov 2006
Description: Service desk activities
Position: Service desk Analyst
Platform WINDOWS NT ; HPSC 5.x
Contribution: Logging of user Incidents in Peregrine call logging software tool.
1st level IT Problem troubleshooting through phone / mail /
Symantec pcAnywhere / Dameware, if not then pass it to the
respective engineers.
Worked on SAP basis, SAP user ID Creation, Assigning roles to the
user, user administration and level 1 troubleshooting.
Allocation of incidents to FMEs as per skill matrix and availability.
Track each incident till resolution.
Assigning Incidents to Vendor Organizations. Tracking vendor
Incidents till resolution.
Status updation of Incidents in the tool. Taking users feedback and
entering into the database.
Escalate incidents as per resolution norms and escalation chart.
User database updation in the Perigrine software tool.
Keeping up to date Vendor database and Escalation charts.
Preparation of MIS Report, Daily calls Report, Asset report, follow-ups.
Creating Users and assigning permissions in Active Directory.
Academic Details
PG Diploma in IT from Manipal University – 2004 B+
PERSONAL INFORMATION
Name : Sanjay Kumar
Father’s Name : S.B.P.Srivastava
D.O.B : 05-Aug-1979
Sex : Male
Marital status : Married
Nationality : Indian
Present & Permanent
Residence : Pune
Passport Details:
Passport No : G8873264
Date of Issue : 30/05/2008
6. - 6 -
Date of Expiry : 29/05/2018
Place of Issue : Pune, Maharastra