Eileen Jankord is an experienced IT Business Process Analyst seeking a new opportunity. She has over 30 years of experience in process analysis, requirements definition, strategic planning, and IT service management. At her current role at Ameriprise, she provides leadership with key performance metrics and analytics to drive operational efficiencies. Previously, she spent 28 years at Target Corporation taking on various roles with increasing responsibility, leading teams and initiatives focused on infrastructure, information security, issue resolution, and more. She has extensive experience across the entire software development lifecycle at both the project and portfolio levels.

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EILEEN JANKORD
www.linkedin.com/in/ejankord
Email: EJankord@me.com ~ Phone: (612) 986-1283
IT BUSINESS PROCESS ANALYST
Experienced IT Business Process Analyst seeking an opportunity to work collaboratively with business and IT leaders to
deliver business value by aligning objectives, defining requirements, optimizing processes, and solving problems in a
service based culture.
Key Accomplishments
 Led process analysis and definition for Infrastructure project, program and portfolio initiatives
o Identified and promoted asset and portfolio level ownership responsibilities and processes
o Established 5-year, 5-track Information Security strategic roadmap to guide data driven decisions
o Led resolution of long-term issues and established a streamlined issue resolution process
o Automated Call Center knowledge management & process inventory and decreased complexity 65%
o Automated IT Governance process increasing consistency 30% and accuracy 8%
 Initiated and led maturation of processes aligned with IT Service Management functions
o Proposed and led development of asset inventory for 100% of technology applications and solutions
o Established application health assessment & lifecycle management processes
o Established portfolio planning process to deliver a strategic, comprehensive, and refreshable plan
o Increased accuracy of Total Cost of Ownership by 15% enabling more effective financial decisions
 Extensive cross-functional experience with all phases of SDLC at project,program, portfolio levels
 Led application support team in operational stability, performance optimization,issue management
o Influenced SDLC methodology for application development to build for operational stability
o Participated in change management; from approval of changes through review of root cause analysis
SKILLS / EXPERTISE
Process Management
Requirements Analysis
Requirements Definition
Strategic Planning
Information Security
Program Management
Content Management
ITIL Foundation
IT Asset Management
Project Management
Change Management
MS SharePoint
IT Service Management
Lean Six Sigma
Software Development
ISO/COBIT/Business Capability
MS Office – PC & Mac
Iterative/Agile Development
Full SDLC
Distributed Server/Java/.Net
Mainframe/DB2/SQL
PROFESSIONAL EXPERIENCE
Ameriprise Corporation Aug 2014 to present
SENIOR PROCESS ANALYST
Provide leadership with key performance metrics and analytics to drive value through improved operational efficiencies
 Provided senior leadership with monthly and quarterly summaries of current state of operational health
o Scope included Business Outcomes and Service Management metrics
 Partnered with operational leadership to identify, prioritize, and resolve business and technology gaps
 Established a formal proposal to plan, build, and mature a scalable foundation of key performance metrics
 Led adoption and maturity of business architecture to simplify understanding of a multi line of business culture

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EILEEN JANKORD
www.linkedin.com/in/ejankord
Email: EJankord@me.com ~ Phone: (612) 986-1283
PROFESSIONAL EXPERIENCE - Continued
Target Corporation 1986 to 2014
SENIOR PROCESS ANALYST / BUSINESS ANALYST 7/2003 - 3/2014
Led IT and business leadership in delivery of project, programand portfolio initiatives while ensuring ongoing
alignment to roadmaps and strategic plans.
 Led infrastructure teams in identifying, prioritizing, and resolving measureable business and process gaps
o Initiatives included: Information Security, Issue Resolution, Store Call Center, Distribution Group Mgmt
 Led Store business and technical teams in establishing business objectives, defining corresponding metrics and
implementing innovative solutions that deliver business value in a measurable way
o Initiatives included: Pricing, Signing, Promotions, Coupons, GiftCards, Rainchecks
 Leveraged industry sources to integrate emerging business & technology factors into relevant initiatives
o Sources included: Gartner, Corporate Executive Board, and other capability specific industry resources
IT MANAGEMENT 6/1995 - 6/2003
Managed and oversaw responsibilities of IT development and support teams. Partnered with IT and business leaders
to optimize planning and delivery of new development and stable production operations.
 Directly oversaw IT teams comprised of internal, contract and off-shore resources charged with application
development and 24x7 support of a suite of operationally critical business functions
 Oversaw formal application development and support processes that included change management, risk
management, communication management, issue management
o Initiatives included: Rx Fulfillment Optimization, Rx Inventory & Financial Integration, Merchandising
Application Suite: Item Management, Vendor Management, Pricing
 Supported teams through use of formal SDLC methodology from objectives and metrics to requirements
validation, and system testing, and post implementation follow-up, and transition to support
SENIOR SYSTEMS ENGINEER 7/1986 - 6/1995
In an engineering capacity, participated in applications development initiativesfora variety of retail-based
merchandising projects.
 Leveraged a formal SDLC from project inception, requirements gathering, design and construction, testing, pilot,
implementation and post support.
o Initiatives included: Item Management, Vendor Management, Sales and inventory, On-Call Look-Up, Pricing,
and Application Security
EDUCATION, CERTIFICATIONS & AWARDS
BACHELOR OF ARTS DEGREE IN INFORMATION TECHNOLOGY IN MANAGEMENT
Concordia University, St. Paul, MN
BUSINESS PROCESS MANAGEMENT CERTIFICATE, University of Minnesota, Minneapolis, MN
PROJECT MANAGEMENT CERTIFICATE, Watermark Learning Center, Minneapolis, MN
BUSINESS ANALYSIS CERTIFICATE, Watermark Learning Center, Minneapolis, MN
Target Corporation
Numerous IT & Management Training Courses
Leadership Academy Certificate
Awards & Recognition
Exceptional Teams and Superior Results
Exceptional Client Service Award: Application Support
Outstanding Achievement Award: Application Delivery