Randy Spiess is an accomplished project management and business operations professional with a focus on agile transformation and software engineering. He has extensive experience leading teams and programs in various roles, resulting in significant improvements in operational metrics and revenue generation. His credentials include a PMP certification, an MBA, and a successful track record in sales operations and software development across multiple industries.

1. Randy Spiess, PMP
(847) 341-8319, 403 Raleigh Place, Barrington, IL, 60010
RandallSpiess@gmail.com, www.linkedin.com/in/randallspiess
Project Management | Business Operations | Software Engineering | Agile Transformation
Accomplished leader of programs, projects and teams with experience working with customers,
executive management and product teams to create and deliver solutions. Achieves results
utilizing a strong project management discipline, collaborative leadership and focus on operational
excellence.
Competencies:
 Project management (PMP)
 Software solutions (SDLC)
 Agile coach/ scrum master
 Managing teams
 Collaborative leadership
 Process improvement
 Problem solving
 Business development
 Business operations
 Strategic planning
 Salesforce CRM
 Sales operations
 Quality management
 Enterprise SaaS
 Account management
Experience
Aeoflex Technology Group
Consultant, Business Development Chicago, IL (June ’16 -Aug ‘16)
Provided consultation on the sales and business development program for a Salesforce CRM partner.
 Conduct research on new market opportunities providing lead generation, outbound marketing and
competitive intelligence. Established relationships with 3 new strategic partners.
 Implemented changes to sales process that improved the progress of sales opportunities.
Infinite Convergence Solutions
Sales Operations Manager Arlington Heights, IL (May ’13 – Dec ‘15)
Coordinate sales operation program and support the sales team for SaaS enterprise messaging
solutions. Liaison with customers, sales leaders, executive management, product owners, PMO
and product teams to facilitate revenue generation opportunities.
 Planned, deployed and managed the sales operations program and provided CRM
administration for the company’s rollout of Salesforce CRM used to manage sales team
activity and progress adding $9.4 million in order value.
 Business case development, requirements gathering and road-map planning of
customer needs resulting in over $2.1 million in order value.
 Provided strategic direction, HIPAA certification, go-to-market planning and outbound
marketing that opened up the healthcare market generating $2.4 million in order value.
Program Manager & Agile Coach Arlington Heights, IL (Feb ’10 – May ‘13)
Program/project leadership for operational excellence projects working with executive
management, PMO and business leaders to identify and deliver on key projects aligned with
strategic and corporate objectives to improve application development and business operations.
 Planned and deployed organizational change and governance to transition six software
products to scrum SDLC. The program included projects to change the front end
commitment process, creation of a new scrum based development methodology, project
management planning and creation and new operational metrics. The project resulted in
a 3X improvement in time to market and a 33% increase in product.
 Agile front end commitment process improvement project utilizing use cases to capture
and customer needs resulted in improved customer collaboration and reduced cycle time.
 Quality program and management resulted in TL9000 compliance four years in a row and
while reducing process efforts by 72%. Provided quality management for over 20 major
releases for messaging application and vendor integrated solutions.
 Initial marketing program and launch. Led efforts to collaborate with business leaders
and external vendor to create and launch new business webpage, integration with sales
CRM and qualification leads resulting in $1.6 million order value.
 Business continuity planning. Creation, validation, audit support and ongoing upkeep of
the organization business continuity plan to maintain IT and product needs.

2. Randy Spiess, (847) 341-8319, 403 Raleigh Place, Barrington, IL, 60010,
RandallSpiess@gmail.com, www.linkedin.com/in/randallspiess
Motorola
Sr. Process Manager Arlington Heights, IL (July ‘07 – Jan ’10)
Coordination of work with experts and business leaders to identify, improve and deploy innovative
software engineering practices used by over 400 engineers across the SDLC.
 Six sigma greenbelt “feature on demand” project where I led a cross organizational and
geographic team using agile, lean and continuous improvement techniques streamlining
feature deployment resulting in a 58% improvement in time to market.
 Improved defect containment by leading project to improve the use of the static analysis
tool (Klocwork) as part of the DevOps environment that led to a 29% improvement.
 Improved DevOps build and automation testing process resulting in a 24% improvement.
 Improved design process resulting in a 34% reduction in defects escaped to unit test.
 Led defect prevention projects and ongoing root cause analysis program resulting in year
over year quality improvements.
Software Engineering Manager Arlington Heights, IL (Sep ‘98 – June ’07)
Managed software engineering teams and large complex cross functional/ global engineering
projects (requirements through acceptance) for large cellular software systems.
 Project manager of 7 large and complex cellular network software projects. The largest
project was the J18.1 project that was 244 staff months utilizing 40 engineers. J18.1
project was delivered 5 months early with 4x quality improvement and rated 5 stars by
QRB. The previous J17 project was 183 staff months was delivered on time with a 8X
quality improvement and 4X improvement in test cycle time.
 Product development manager of the Visitor Location Register. Managed and staffed
team of 24 software engineers for all aspects of the software development lifecycle.
 Engineering transition project responsible for the migration of people, skills and capital to
low cost center while balancing commitments.
 Testing manager responsible for directing the assignment of 21 test and SCM engineers,
release planning, test lab capital to support the verification of cellular releases.
Lead Engineer, Sr. Engineer, Engineer Arlington Heights, IL (April ‘90 – Aug ‘98)
Deployed, developed, tested, and integrated software for mobile telephony products. Working
experience with client-server telecom architectures, network management standards, third party
integration practices and service creation practices.
GTE Communication Systems Northlake, IL (Aug '86-March '90)
Vendor Quality Assurance Engineer / Component Engineering
Vendor management, vendor/component qualification, manufacturing support, troubleshooting
and failure analysis for telecommunication IC’s, RF components and crystal oscillators.
Education and Certifications
 MBA, Lake Forest Graduate School of Management, Lake Forest
 B.S.E.E. with Mathematics minor, University of Wisconsin, Platteville
 PMP, Project Management Professional
 Certified Scrum Master (CSM/SMC)
 Certified Six Sigma Greenbelt (CSSGB)
 HIPAA
 Dale Carnegie
Additional
Agile Professional Learning Network of Chicago 2015 - present
TL Improvement Association Grounds Committee 2011 - present
TL Improvement Association Financial Secretary 2003 - 07
Village of Tower Lakes Tree Committee 2004 - 05
Village of Tower Lakes Planning Commission 2001 - 04
Network Products Division - Above and Beyond award 2001
Own Moto Cost Reduction Initiative 2004
BASA Certified Soccer Coach 2000 - 08
2016-11-29