1. Nathan Becker
Global ITSM Leader
PROFILE
Enterprising ITSM Process Leader with
ITIL discipline and relevant working
experience in retail, financial, and
automotive industries that require
solid understanding of regulated
environments.
ACCOMPLISHMENTS
Led and Implemented global Service
Management strategies
Defined, Improved, and Trained
Service Management standards across
multiple global organizations.
Proven Results demonstrated through
successful project implementations
 Remedy v7.1 to 8.1
 Solution Manager/ChaRM
 Financial (Asset) Management
Systems Charles River and
Advent Software
CONTACT ME
+1.859.992.8309
becker.nathan@gmail.com
linkedin.com/in/natebecker
6092 Balsam Dr.
Milford, OH 45150
PROFESSIONAL EXPERIENCE
 LUXOTTICA RETAIL, N.A. / NOVEMBER 2013 – CURRENT
Lead ITSM Analyst in Mason, OH: Improved IT through challenging
culture and current practices. Brought standardizations and change to
existing processes at a global level. Led IT teams towards a service-
oriented architecture while utilizing current toolsets.
 CINTAS / AUGUST 2012 – NOVEMBER 2013
Business Analyst III in Mason, OH: Owned and managed the Solution
Manager instance, developed procedure and training for ChaRM
architecture. Promoted better practice through ITIL disciplines and
redefined Release and Change Management methodologies.
 FIFTH THIRD BANK / MAY 2001 – APRIL 2012
ITIL Process Analyst, Change Manager, Officer in Cincinnati, OH: Led
and managed all change activity for the B2B team within the
Commercial Division. Led Disaster Recovery efforts that included
documentation, offsite drills and coordination of multiple teams.
PERSONAL SKILLS
 LEADERSHIP Provided transparency and direction for global partners
by coordinating with multiple teams through documentation (KPIs),
exposure (communication) and reinforcement. Led IT teams towards
service-oriented architecture while utilizing current toolsets. Created
automated SOX compliance routines with SLA milestones (Remedy).
 BUSINESS DEVELOPMENT Defined, Improved, and Trained Service
Management standards throughout several organizations and at a
global level. Brought standardizations and change to existing
processes by training leadership teams on internal processes and
reinforcement through exposure. Challenged existing processes by
conducting extensive SDLC reviews against Change and Release
Management. Reinforced changes made though documentation, tool
configuration and user training.
 VENDOR MANAGEMENT Monitored performance and service levels
through business reviews and day to day activities. Introduced new
business review processes and KPIs in order to address overwhelming
abuse of resources. Optimized success of enhancement and managed
services intake through tighter management of process.
DEVELOPMENT AND COMMUNITY
 ITIL (v3), ITIL (v2) Foundations  OneSight Clinic Volunteer
 Microsoft Certified
Professional (M.C.P.)
 Jackson Chance Foundation
Fundraising and Volunteer
 CompTIA A+ Certified  Cystic Fibrosis Cycle for Life
Charity Rides Macomb Community College
 Freestore Foodbank Volunteer