1. Arun Panwar
+91-7838100985
Panwararun1986@gmail.com
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PERSONAL STATEMENT:
Project Manager with 9 years of expertise in project life cycles, planning, executing, controlling and
closing projects delivering business value and delighting stakeholders.
EMPLOYMENT HISTORY:
Customer Project Manager
Ericsson India Global Service. Ltd - Sept 2011 till date
Roles & Responsibilities:
 Establish Project Plan Baseline: Define project scope, secure the necessary resources
and plans and monitor all activities
 Drive Project Execution: Track project activities, monitor and handle changes, conflicts
and escalations
 Handle Customer and Stakeholder Engagement: Manage customer relationship
building confidence and trust, ensure project progress arranging meetings and
customer events
 Manage project finance: Ensure financial system monitoring
 Develop the Business: Participate to contract preparation and to pre-sales meeting
 Develop the CPM Discipline: Simplify processes, methods and tools with innovative
ideas
Projects in Ericsson:
• Global Enterprise Voice
Scope: Deploy enterprise Voice (Integration of PBX old legacy setup with updated Lync EV
2013) globally across Ericsson, through which user will able to making and receiving calls
along with additional features of PBX through Lync Client.
Work done during Initiation:-Stakeholder Analysys,Collecting high level
requirement,Feasiability Analysis, Done quick study with TPM, SA and SLCM,and providing
High-level cost.
During Planning: collected detail requirement from all SG,creating WBS ,HLD and LLD,
Created Time Plan ,and R&R matrix, Risk Analysis, contract Management, Project Governance
model, configuration Plan, change management,Staging,DR plan,Readiness management
plan, and Operational Handover templates and approval processes.
Execution: configuration and tracking the deployment, communication and stakeholder
management.Integrating PBX with Lync Server, KT tracking, Deployment, acceptance and
handover of EV in few countries.
Monitoring and control: Doing Stakeholder Management, Tracking the Project according to
the Plan and scope.Controlling budget, Resources management.
Closer: Successful handover of service to SM, Operations and Readiness along with

2. Agreements and Acceptance from all Stakeholders and Sponsors.
• Lync Audio / Video Conferencing (Duration 1 Year).
Scope: Deploy and enable Audio and Video conferencing in Lync 2013 for 130000 user of
Ericsson across 170 countries globally along with the Supporting services.
- Initial feasibility, Requirement gathering of H/W (Mediation, LB,), software analysis and
Licensing with TPM, SPM, SLCM, SA, SM and SME and External Vendor.
- Cost estimation (18M SEK), calculating Capex (Server, LB, Switches, Vendor, Resource,
Travel), Opex and ROI, securing budget from sponsors.
- Created WBS, Risk Register, Successfully managed, Time Plan controlled Project Team and
managed stake holders.
- Coordinated with operational project manager for aligning and successfully Managed the
Deployment, documentation of Process, contracts, Agreement and Activities
- Coordinated with Vendor for successful deployment and sharing KT session with operations
- Successfully Handover of Knowledge and supporting services from Project to Operations.
• One Voice Project (Duration 1 year)
Scope: Onboard PBX(TSE) of multiple sites in various countries globally which were currently
managed by Local or external vendor of Ericsson to ITTE N&V internal team to save major
chunk of cost in maintenance and AMC to external vendors.
- Successful onboarding (15 sites,5M SEK) of PBX with in Planned Time and budget from
multiple regions to India Network and voice team.
- Updating devices in CMDB, Monitoring, Tracking changes, Script management, and aligning
resources according to the operational requirement.
- Completing documentation like Site survey,WLA,Process flow document, Service strategy,
configuration document, Responsibility Matrix ,escalation Matrix,TFS contracts and finalizing
the transfer of work from different vendors to India operations
- Successfully managed and controlled Project Team and stake holders involved in One Voice
project.
- Managed of 20 employees across 4 locations Bengaluru, Kolkata, Noida and Gurgaon along
with the offshore and third party contractors.
• Handled Right shoring projects: OEN, ETCC, Eritube etc( Duration of 1 year).
Scope: Identifying work from other regions which can be delivered from India and working
forward to right shore it in to India operations.
- Collecting the requirement from Regional heads and IT Managers.
- Creating Business case, Creating Time plan with mile stone and tollgates, forecasting effort
estimation in term of resources and cost, identifying the competency in delivering
organization in India, Presenting Business case and taking agreement from sending
organization.
- Deriving Knowledge transfer, engaged in Travel tracking like Visa application, flight booking,
hotel booking, staffing agreement management, for the resources moving on site for project
work.
- Deriving and coordinating with Offshore and onshore starring group for the Deliverables,
getting Acceptance from both the party.
- Involving Readiness Management for meeting the requirement and Handover of Work from
Project to Operations.

3. • Innovera Internal Project (Duration of 6 Months):
Scope was to establish Team, Process and methodologies for handling and driving new ideas
and Innovation of resources.
- Created Team of SME for initial Analysis, implementing and controlling various process and
activities come under innovation, created internal Innovation portal for submitting ideas,
developed a communication structure for Branding it among end users, defined processes of
handling ,deriving ideas, maintaining and Tracking Innovation Portal.
- Derived and completed small project under Innovation Program, Analyzed, implemented and
controlled various process and activities come under innovation.
- Identifying, coordinating with various resources along with the key stakeholder having
impact of innovation.
- Taking and helping people to execute and implement the innovation idea among
organization to improve ways of working and add value to customer.
- Created award and recognition process with Management.
Extra Responsibilities:
• Corporate Finance management
- Forecasting the Yearly budget 400+ resources, forecasting Project Budget,
Creating/maintaining/Tracking staffing Agreement with 20+ service managers for various
services.
- Allocating Network code to Resources, Tracking and controlling time Management of
resources according to forecast, planning and tracking Profit /Loss.
- Reporting of expenses and cost recovery from various services, Good understanding of Cost
center, Work center ,activity type, Network code,Manhours rate and Staffing agreement,
- Regular follow-up meeting with various Operations management and Service managers
- Project Budgeting: Cost estimation of Project, giving High level cost,Capax,Opex ,ROI ,Effort
estimation on basis of FTE,Configuration Items and on basis of required support
type(8x5,24x5, 24x7).
Project Lead /Project Coordinator
Primus Telecommunications Ltd - July 2010 to Sept 2011
Roles and Responsibilities:
- Responsible for off-shoring work from US to India operations
- Coordinating with the offshore Project manager and team in India while transferring Voice
Support work like SIP technical support, Maintenance, trouble shooting of SIP Servers, and
polycom 501,601,301 phones.
- Facilitating team in India with their requirement like planning monitoring and executing their
daily activity in Operations.
- Participated in Tracking KT of resources.
- Was involved in defining Processes for handling TT and their ownership.
- Was involved in defining SLA and SLO for the various service.
- Created detailed training documentation for new resources with in operations and that was
stored in a centralized database, which was easily accessible and readable to all.

4. Executive VoIP Associate
Tata Communication Internet Services Ltd – Nov 2008 to June 2010
Roles and Responsibilities:
- Configuring the VoIP devices for the New Customers: Routers, Mediants, Audio code, IP
Phones, ATA, Troubleshooting and interaction with customers for the VoIP related issues.
- Servers: Maintenance and trouble shooting of SIP Servers, SERs (SIP Express routers), Asterisk
Servers, VoIP Routers.
- Audio Conferencing: Maintaining Audio conferencing Server and troubleshooting for the
server. Check for the different rooms and databases for Audio conferencing.
- SIP, VoIP devices:: Understanding of SIP, its working procedure, SIP signaling and SIP Related
problem troubleshooting.Routers, Audio Codes, and IP Phones, Asterisk servers.
- Manage Database of All customers and the info about their up-gradation
And changes.
- Maintenance, Configuring and Installation of VOIP devices and Cisco Routers.
- Responsible to Design and Implementation of VOIP and DATA Network.
Interaction with carriers for routing the international traffic for global customers.
Switch Engineer
Axis Convergence Pvt Ltd -- May 2007 to Nov 2008
Roles and Responsibilities:
- Working with switch like VoIP Switch (VPS) , Asterisk ,MVTS & Cisco Billing,Viraz.
- Providing Quality support for customers.
- Resolution of problems with our Vendors as well as customers.
- Working knowledge on SIP,H323 signaling protocol
- Opening the soft switch to maintain Route Changing ,Tariffs ,Rates updates , ASR and ACD of
the Vendors and the Clients Connected to us around the world for the VoIP service
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KEY SKILLS
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Technical Skills
 Microsoft Office
 Microsoft Project professional
 Excel basic
 Routers,Mediants, Audio code, IP Phones, ATA,
 VOIP Trouble shooting, SIP,H323 Signaling.
 Knowledge of Voice and network platform.
 IP Servers, SERs (SIP Express routers), Asterisk Servers, VoIP Routers.
Certificates
 Project Management Professional (PMP)
 Microsoft Project
 ITIL foundation V3
 ITIL Service Transition
 ITIL Service Operations,
 ITIL Continual Service Improvement
Education
 3 year MBA Program(PGDM) from IMT University – 2009-12
 B.E. (Computer sc.) from M.D. University Haryana in year 2007 with 70.66%
 12th
from CBSE Board in 2003 with 76%

5.  10th
from CBSE Board in 2001 with 70.4%
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PERSONAL DETAILS
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Father’s name : Mr. Bhagwan Singh Panwar
Gender : Male
Date of Birth : 14-08-1986
Marital Status : Married
Nationality : Indian
Passport Detail : G2124283 Valid till 11/04/2017
Hobbies : Traveling, swimming
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REFERENCES
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References are available on request.

6.  10th
from CBSE Board in 2001 with 70.4%
-----------------------------------------------------------------------------------------------------------------
PERSONAL DETAILS
-----------------------------------------------------------------------------------------------------------------
Father’s name : Mr. Bhagwan Singh Panwar
Gender : Male
Date of Birth : 14-08-1986
Marital Status : Married
Nationality : Indian
Passport Detail : G2124283 Valid till 11/04/2017
Hobbies : Traveling, swimming
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REFERENCES
-----------------------------------------------------------------------------------------------------------------
References are available on request.