Gary Green is an IT professional with over 20 years of experience in areas such as desktop support, system administration, project management, and technical training. He has an MBA in Technology Management and holds several IT certifications. He has a history of efficiently managing projects, improving processes, and meeting or exceeding customer satisfaction targets.

1. GARY GREEN 520 N. Santa Anna St. – Mesa, Arizona 85201
http://www.linkedin.com/in/garygreen1 480.323.9267 – garygreenmba@gmail.com
SUMMARY
MULTIPLE IT CERTIFIED PROFESSIONAL with experience in diverse fast-paced business environments. Background
includes desktop and end-user support, system administration, process improvement, technical writing, project management
and teaching various technical courses at the university level. Translate complex ideas into common language, effectively
communicating and collaborating with all levels in an organization. Efficiently integrate and align the role of technology with
corporate objectives. Highly developed business acumen that efficiently analyzes, promotes and elicits the highest of
performance standards, revenue and profit. Holds an MBA in Technology Management.
Professional Certifications: Microsoft Certified Systems Engineer (MCSE), Sun Certified Network Administrator (SCNA),
Checkpoint Certified System Administrator (CCSA), CompTIA Security+
KEY QUALIFICATIONS
 Customer Needs Assessment  Information Technology  Quality Assurance & Customer
Initiatives Satisfaction
 Project Lifecycle Management  Complex Technology Solutions  Strategic Business Planning &
Implementation
 Technical Writing  Cost Saving Initiatives  Technical Training
 Systems Integration &  Capital Expenditure Evaluation  Process Development &
Documentation & Cost Savings Improvements
PROFESSIONAL WORK HISTORY
EVOLVER INC. - Phoenix, Arizona 2010 - Present
Systems Administrator (3 month project ending June 30)
Primary role is to troubleshoot window environment issues and work with system management engineering team at Lockheed-
Martin to implement necessary corrective actions.
• Proactively worked with application monitoring resources to ensure security compliance with government regulations.
• Demonstrated strong knowledge of working with Active Directory in a multi-domain environment.
• Performed Microsoft Windows 2003 system administration, installation, upgrades, patching, tuning, and troubleshooting
to assure 98% availability.
• Required strong knowledge for Application server administration in order to perform installations, upgrades, tuning, and
troubleshooting.
• Exercised excellent verbal and written communication skills by writing concise, accurate and readable technical
documents and reports.
• Obtained Confidential Security Clearance
UNIVERSITY OF PHOENIX - Phoenix, Arizona 2008 - Present
Online Instructor
Teach multiple classes simultaneously; facilitate five class discussions per week, as well as providing individual feedback to
learners for multiple weekly writing assignments. Class size ranges up to 20 students.
 Mentor students by providing 24/7 availability; encourage and motivate each individual according to their learning
objectives and needs. Effectively leverages technology in the educational environment.
 Provide instruction for technical writing and critical thinking classes.
COVENTRY HEALTHCARE - Scottsdale, Arizona 2005 - 2009
Regional Technical Support Supervisor
Provided leadership, coaching and mentoring of 11 technical support staff in six states. Researched, designed, administered
and implemented technology projects for a managed healthcare company that markets its products and services to individuals,
employer and government- funded groups, agencies and insurance carriers.
 Increased SLA percentages to 94% within one year by implementing a new process in Region 2, which improved
customer productivity 27% and set a new standard for service excellence.
 Reduced wiring conflicts approximately 40% by initiating the “re-wiring” of 22 closet projects in 10 sites.
 Decreased capital expenditures $100,000 through the implementation of a PC asset inventory process that located
available resources and shipped them to the location in need. This included computers, printers, monitors and
scanners.
 Hired and trained qualified associates and built a high performing team that consistently surpassed SLA guidelines by
more than 10%.
 Developed a new departmental training process that increased knowledge, overall industry awareness and built
positive morale. The process also created a new perspective on individual performance.

2. Gary Green ___________________ Page 2
INSIGHT ENTERPRISES - Tempe, Arizona 2000 - 2005
Solutions Engineer
Supported approximately 1000 sales representatives (30 teams) in Montreal and Tempe along with their existing and potential
customers. Assisted sales team in all technical aspects of the sale, which included explaining technical information to the
customer and configuring specific pieces of equipment.
 Improved the closure rate 25% by ensuring continuity of operations through the Inter-Company Referral Tool (IRT),
which kept the account executive aware of the project status and expanded sales opportunities.
 Increased profitability approximately 15% by engaging the customer in a technical conversation, thus uncovering the
need for new or additional network configurations.
 Built rapport with the sales team by conducting “open house” sessions and explaining basic information needed to
introduce networking gear that would enhance the customer’s infrastructure.
 Promoted from Tele-sales position within six months of 2000.
GREENS. COM – Scottsdale, Arizona 1999 - 2000
Client Technical Support Leader
Developed and supported a web-based golf course management system that allowed the customer to book
tee-times online, (a novel concept at that time). Integrated the pro-shop, restaurant and tee sheet management into one
package.
 Trained approximately 500 golf course employees how to manage tee sheets using the company management system.
 Increased uptime 98% by providing stellar remote diagnostics and repair service; trained new associates in
troubleshooting and how to quickly pinpoint probable cause.
 Refined the published instruction manual by eliminating unneeded steps and programming data; trained associates on
new procedures, which resulted in a 97% success rate.
 Converted the help desk from a multi-service orientation to a sub-team system that resulted in an enhanced level of
technical support for each area.
DIRECT MARKETING SERVICES - Scottsdale, Arizona 1998 - 1999
Data Analyst
Compiled data from Oracle and UNIX databases that allowed the dialing system to make outbound sales calls. Notable
companies included Nextel Communications, CBS Sportsline Direct and MBNA Visa.
 Maintained 100% of client relationships by efficiently collecting and loading data from five call centers in Arizona.
 Saved time and increased workflow by reducing the steps in the initial procedure by 30%.
 Validated correctness of data up to 10 times per day to ensure system integrity.
Additional Experience:
United States Army - Worldwide Assignments
Captain / Field Artillery
 Managed more than $1 million in government property that included vehicles, weaponry and related machinery in
support of European military operations.
 Maintained training standards for approximately 400 soldiers in 13 military specialties.
 Received accolades from the Department of the Army evaluators for training and operations excellence.
Standard Office Systems, San Bernardino, California, Danka Business Systems, Phoenix, Arizona
 Sold office equipment for various companies. Built business by prospecting leads, demonstrating equipment, making
proposals and closing transactions.
EDUCATION
MBA / Technology Management, University of Phoenix, Phoenix, Arizona GPA: 3.7
BA / Sociology, Western Kentucky University, Bowling Green, Kentucky
CONTINUING EDUCATION
Mesa Community College: MCSE preparatory classes, PC maintenance & repair,
networking, data communications and computer forensics GPA: 3.9