The document is a resume for Robert Racela summarizing his work history and qualifications. It details his experience over 15 years working in patient access roles at various healthcare organizations, demonstrating skills in scheduling appointments, registering patients, answering phones, and providing excellent customer service. It also lists his proficiencies with medical terminology, computer systems like Epic, and qualifications in areas such as coding and billing.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Compiles, verifies, and files medical records by performing the following duties.
Reviews medical records for completeness, assembles records into standard order, and files records in
designated areas according to applicable alphabetic and numeric filing systems.
Files processed labs, pathology reports, and loose correspondence into patient records once physician has
reviewed and signed appropriately.
Responds to requests for information from files according to established policies and procedures.
Operates computer to retrieve data and file signed correspondence and reports.
Combines duplicate patient records submitted from patient accounts department.
Maintains alphabetic filing system by organizing patient records on shelves to ensure records are readily
accessible by all departments.
Answers calls from Clinical staff pertaining to medical records.
Completes, mails, faxes, and files physician’s transcription documentation.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Compiles, verifies, and files medical records by performing the following duties.
Reviews medical records for completeness, assembles records into standard order, and files records in
designated areas according to applicable alphabetic and numeric filing systems.
Files processed labs, pathology reports, and loose correspondence into patient records once physician has
reviewed and signed appropriately.
Responds to requests for information from files according to established policies and procedures.
Operates computer to retrieve data and file signed correspondence and reports.
Combines duplicate patient records submitted from patient accounts department.
Maintains alphabetic filing system by organizing patient records on shelves to ensure records are readily
accessible by all departments.
Answers calls from Clinical staff pertaining to medical records.
Completes, mails, faxes, and files physician’s transcription documentation.
1. Robert Racela
3963 W. Belmont Ave Unit 228
Chicago, IL 60618
847-254-4056
rracela@gmail.com
Objective
To gain knowledge to further my career and pursue a more challenging field that will be an addition to my work experience
Summary of Qualifications
• Multiple service recognitions for service excellence
• Honest, reliable, productive, and able to work under pressure and operate in a fast-paced environment with
excellent reputation to both customers and co-workers as a competent, knowledgeable, and helpful professional
• Utilize and operate multiple computer systems concurrently
• Knowledgeable in medical and health insurance terminology
• Proficient with EPIC systems application (EPIC SuperUser)
Work History
NorthShore University HealthSystem – Skokie, IL March 1, 2011 – Present
Patient Access Representative I
• Answer all incoming calls utilizing the EPro phone system to schedule appointments for hospitals and medical
group offices
• Schedule and register procedures for patients (i.e. MRI, CT, Gastroenterology, Cardiac Imaging, PM&R,
Ultrasound)
• Respond to customer inquiries via telephone and facsimile within a specified time
• Communicate registration activities to patients and clinical staff
• Deliver exceptional customer service care
• Strong verbal communication skills
• Patient Access Advisory Council Chairman
NorthShore University HealthSystem – Skokie, IL December 23, 2011 – March 1, 2011
Patient Support Associate (Resource)
• Provide frontline administrative and clerical support
• Answer all incoming calls to schedule appointments for internal medicine, family, and pediatric physicians
• Assist patients with any medical coding or billing issues
• Scheduling all new and established patient visits in accordance with patient preference and physician
availability
• Maintaining the physician’s appointment calendar
• Respond to customer inquiries via telephone, facsimile, and written correspondence within a specified time
• General clerical/secretarial skills
• Collected co-pays and deposited into safe
NorthShore University HealthSystem – Skokie, IL March 1, 2010 – December 23, 2011
Practice Support Center Supervisor (NorthShore Neurological Institute)
• Monitor, evaluate, and execute performance standard expectations with employees
• Responsible for hiring, training, delivering performance improvement plans, and initiating the corrective action
process with new and existing employees
• Responsible for creating and upkeep of the NorthShore Neurological Institute and Practice Support Center
Primary Care workbook using Excel
• Identifying and prescribing workflow changes based on daily business needs
• Managing and implementing new practice integrations
• Strong knowledge of Microsoft Word and Excel
• Strong analytical and organizational skills
• Strong verbal and written communication skills
• Performs all duties of a Patient Support Associate
• API Payroll Processing
2. Evanston Northwestern Healthcare – Skokie, IL September 26, 2004 – December 2008
Patient Access Associate
• Register patients in EPIC (Citrix Metaframe)
• Schedule appointments and procedures for patients and verify insurance for 17 different medical group offices
with 100+ physicians
• Communicate registration activities to patients and clinical staff
• Create messages for medication, order, and referral requests
• Deliver exceptional customer service care
• Strong verbal communication skills
Evanston Northwestern Healthcare – Skokie, IL August 17, 2003 – September 26, 2004
Patient Service Representative III
• Provide frontline administrative and clerical support
• Answer all incoming calls to schedule appointments for 3 family physicians
• Assist patients with any medical coding or billing issues
• Scheduling all new and established patient visits in accordance with patient preference and physician
availability
• Maintaining the physician’s appointment calendar
• Ordering office supplies as needed
• Respond to customer inquiries via telephone, facsimile, and written correspondence within a specified time
• General clerical/secretarial skills
• Collected co-pays and deposited into safe
Evanston Northwestern Healthcare – Skokie, IL April 27, 2003 – August 17, 2003
Patient Service Representative II
• Team Leader position
• Deliver and pick-up charts to 5 different departments
• File and create charts for new and existing patients
• Create spreadsheets for patients who have not recently seen a physician within a certain period
• Conducted daily rounds to ensure that all physicians have the patient charts that have appointments
• Purging of charts
• Lifting of boxes weighing 15-20lbs filled with purged charts
Abilities/Training/Computer Skills
• Certified in Telephone Skills and Customer Service
• Certified in Ensemble PRO telephone system
• Certified in Medical Coding and Billing
• Certified in EPIC system (Citrix Metaframe)
• Software: Microsoft Word and Excel
• Word Processing: 40-50 wpm, 90% accuracy
Education
Oakton Community College to obtain GED – Des Plaines, IL
Niles North High School – Skokie, IL