1. AL BARSHA SOUTH
DUBAI 31985
+971 566627276
Sudheeshnk90@gmail.com
SUDHEESH N K
OBJECTIVE My goal is to become associated with a company where I can utilize my
skills and gain further experience while enhancing the company’s
productivity and reputation.
SKILLS & ABILITIES Front-End Supervision.
Patient and diligent.
MS Office Proficiency.
Customer service Management.
Teambuilding and Training.
EXPERIENCE Service Manager: Caterlux Trading LLC Dubai, UAE (FEB 2014 TO CURRENT)
• Providing clear leadership and direction to the customer service team on a daily
basis.
• Being a point of escalation for all customer service issues
• Ensuring consistently high levels of customer excellence at all times.
• Acting on customer feedback.
• Motivating customers to use the company's services more.
• Developing strong links to internal and external stakeholders.
• Inspiring and leading customer service teams.
• Promoting a hardworking, successful and pleasant team environment.
• Actively identifying areas where processes and systems can be improved so that
costs can be saved or revenue increased.
• Part of the project implementation team, which consist of Software, networking,
Database Administrators and System Administrators
• Maintained company servers, computers, printers, cables and other equipment.
• Configuring the Network, Router, Gateway and basic troubleshooting.
• Knowledge of OSI Layer and its association with networking.
• Managing and maintaining of DHCP server
• Resolved customer complaints and concerns with strong verbal and negotiation
skills.
EDUCATION
REFERENCES
BACHELOR OF TECHNOLOGY (BTECH)
Major: Electronics & Communication Engineering (Calicut University, Kerala)2007-2011.
JIJI KUMAR NK
Caterlux Trading llc : Managing Director
Associate Network Administrator: HCL Info systems (Kochi) (JAN 2012-DEC2013)