1. Rosalyn Patterson
3200Lakeview PL East Point, GA. 30337 | 404-484-4020| rahpatterson@yahoo.com
Objective: To secure a position that will allow me to utilize my skills and abilities to enhance company growth.
Education
BACHELOR DEGREE | STILL IN SCHOOL | STRAYER UNIVERSITY
· Major: Law
· Minor: Criminal Justice
ASSOCIATES IN APPLIED SCIENCE | 12/2008 | LINCOLN TECHNOLOGYCOLLEGE
· Major: Nursing
· Minor: Medical Assistant
· Related coursework: Phlebotomist
Skills & Abilities
MANAGEMENT
· I have over fifteen years of Management in a call center
· One year of Operations Manager in Collections
COMMUNICATION
· I have excellent communication skills with Co- workers as well as with our customers. I have learned to agree to
disagree to get a job done.
LEADERSHIP
· I am a naturalLeader in my home, church and work. My motto as well as encouragement to those I lead is let your
yesterday failure become your todays success. I always have to lead by example by turning a negative situation into a
positive.
Experience
ADMIN/CUSTOMER SERVICES | CHOICE LOANS OF GEORGIA |JANUARY 2015 – SEPTEMBER 2015
· Soft collections
· Post and reverse payments
· Went to Bankruptcy Court
· Filed documents
· Filed B-10 forms for proof of claims
· Filed chargebacks
· Filed non- files
· Assist underwriters with loans
· Made contact with customers via phone,email, mail and text
· Updated information on excel spread sheet

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OPERATION MANAGER | THE LAW OFFICE OF MARK A. NESTOR | JANUARY 2013 –JANUARY 2015
· Train Collections Manager
· Updated Daily Tracking Journal using Excel spread sheet
· Interview potentialcandidates
· Train on Simplicity Software
· Maintain Inventory
· Did collectors review
· Manage a team of fifty
· Spoke with potential clients
· Upload accounts for newhire
ACCOUNTS PAYABLE | PURCHASING POWER | DECEMBER 2009 – NOVEMBER 2012
· Organize checks alphabetically
· Cut and void checks
· Seal and mail out over six thousand checks daily
· Stamp and make copies of checks
· Update information in Oracle database
· Find and change invoices on purchased orders
· Took inbound calls
· Submitted refunds
· Assist customers with setting up their allotments
· Submit request to start or stop payroll deductions
· Negotiated customers balances.
COLLECTIONS MANAGER | FOCUS RECIEVABLES MANAGEMENT | JANUARY 2005 – OCTOBER 2011
· Supervised and train new employees on the F.D.C.P.A
· Helped team to maintain a call volume of 200 calls daily
· Assist with closing calls
· Manage a team of 25
· Quoted call verbiage and Mini Maranda
· Took payments and ran them
· Exceeded and maintained department daily quotas
· Performed skip tracing utilizing Lexus Nexus and TLO
SKILLS: Collections and Operations Management, H.R. Specialist, F.D.C.P.A Knowledgeable, Computer
knowledgeable also Administrationskills.
AWARDS: Outstanding Customer Care award in December 2011
REFERENCES UPON REQUEST.