Mohammed Mustafa Mohammed Elsayed is an Egyptian national seeking a customer service role. He has a bachelor's degree in English and Education from Zagazig University and certificates in TOEFL, secretarial skills, ICDL, customer care and CRM. His work experience includes several roles providing customer service and support for telecommunications and other companies in Egypt, Saudi Arabia, UAE and Dubai between 2004-2015. He aims to solve customer problems effectively and ensure high satisfaction. His skills include fluency in English and Arabic, teaching, training, communication, organization and computer proficiency.

1. CURRICULUM VITAE
Personal Information
Name: Mohammed Mustafa Mohammed Elsayed
Gender: Male
Nationality: Egyptian
Date of Birth 12/3/1981
Marital status: Married
Mobile 00966543882106
E mail : classic_life81@yahoo.com
Residence status: Transferable visa
Driving License: Saudi License.
Qualifications
 Bachelor of English and Education from Zagazig University.
 Grade: good.
 Have completed a training course of TOEFL (PBT) with total score 560.
 Have a course in secretarial from U.A.E and have good knowledge of
Management.
 Have got the International Computer Driving License (ICDL) certificate.
 Have got Customer Care Expert Certificate from Blackberry .
 Have got a participated course in CRM from EMS.
Career objective
To provide customer support services to the end customers on the company
platforms, to solve customer’s problems in an effective/creative manner,
ensure highly satisfaction of customers and enhance the company brand
name.
Work Experience

2.  Worked as a Customer Services Supervisor at EMS (a smart partner for
RIM-Blackberry (2011-2015) in Jeddah-KSA.
 Worked as a Customer Service supervisor at Etisalat Telecommunication
Corporation in Egypt (2010-2011).
 Worked as a call center Team Leader at MBS for Ministry of Labor-Dubai
Outsource zone-(2009-2010).
 Worked as a Customer Service Coordinator (Logistics) at Mena Business
Service-MBS-(2008-2009) in Dubai-UAE.
 Worked as a Customer Service Representative at ETISALAT
Telecommunication Corporation in UAE (2006-2008).
 Worked as a Trainer at AL Rashid Culture Institute in UAE (2005-2006).
 Worked as a Teacher of English in Egypt (2004-2005).

Duties & Responsibilities
 Receive customer complaints and resolve them in a timely manner to
the satisfaction of the customer or provide a reasonable and
acceptable explanation based on company policy.
 Escalate matters to the Line Manager if necessary.
 Adhere to requirements of operational procedures and instructions to
team, so that work is carried out in a controlled manner.
 Ensure consistent, accurate and high quality customer service.
 Assist with placement of orders, refunds, or exchanges.
 Identify and assess customers’ needs to achieve satisfaction.
 Compile reports on overall customer satisfaction.
 Build sustainable relationships of trust through open and interactive
communication.
 Provide accurate, valid and complete information by using the right
methods/tools.
 Handle complaints, provide appropriate solutions and alternatives
within the time limits and follow up to ensure resolution.
 Follow communication procedures, guidelines and policies.
 Report in daily basis to the line management.

3. Skills

 Fluent in English and Arabic (speaking –reading -writing).
 Have an excellent Teaching and training methods.
 Have good communication, organizational, and translation skills.
 Strong Verbal and written communication in both Arabic & English.
 Good analytical and interpersonal skills .
 Developing constructive and cooperative working relationships with others.
 Coordination of people and resources.
 Excellent knowledge of Principles and practices of outpatient service
delivery systems of care.
 Using logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions or approaches to problems.
 Electronic equipment, and computer hardware and software, including
applications and programming (Word, Excel, PowerPoint, Outlook,
database management, Internet research etc).
.