SlideShare a Scribd company logo
NORELLE THOMPSON
norellethompson1@gmail.com
(714) 728-3624 mobile
SUMMARY
Office Manager/Administrator with proven success in leading teams to meet
business goals and patient requirements. Experienced with retail and clinic settings.
Key strengths include project leadership, team leadership, consulting, training,
customer assistance, and problem resolution. Currently seeking opportunities to get
back in the Healthcare industry.
PROFESSIONAL EXPERIENCE
NEMESIS MANAGEMENT, ORANGECOUNTY
Owner/Manager/Administrator, Garden Grove, Ca. (2012-2014)
 Interviewing potential clients seeking work in the modeling industry
 Setting up appointments and interviews with potential modeling agents
 Scheduling photo shoots
 Workshops
CONSULTANTS FOR CONCEPTS DEVELOPMENT & Management
ANAHEIM, CA.
Office Manager/Administrator Santa Teresa Medical Clinica Familiar, Anaheim,
Ca. (1993 – 2012)
 Recognized by peers and patients as a team leader
 Excelled in passing 98% in over all requirements from CalOptima and the Health
Department
 Surpassed the minimum response and solution answers requirements for doctors,
employees and patient requests
 Involved in state funded programs such as Cancer and Cervical Detection Every
Woman Counts, Family Pact and Child Health and Prevention Program (CHDP
 Managed schedules 10 employees including doctors and physician assistants, and
oversee patients’ appointments, billing, referrals, take insurance information from
patients and make verifications of eligibility with IPA’s like Arta, CHOC,
Prospect, Family Choice, CalOptima, Medical, CHDP, private insurances, Cancer
Detection Program, and Family Pact, credentialing of doctors and physician
assistants
 Assessed staff performance and ensured that performances are constantly meeting
expectations and standards
 Ensured a safe environment for employees and patients alike
 Handled staff conflicts and patients’ concerns in a diplomatic manner
 Held daily meetings with IPA provider representatives, Laboratories, and Health
Department
STERLING INC., AKRON OHIO
Leading company that owned Hudson Goodman Jewelry which is now known as Kay’s
Jewelry around the country.
Office Manager/Credit Manager Cerritos, Huntington Beach, Montebello,
Lakewood, Laguna Hills Malls, (1980 – 1992)
 Recognized by peers and customers as a leading office associate, training, and
provided assistance to Store Manager and sales associates
 Surpassed the minimum response and solution answer requirements for Store
Managers and all customer requests
 Verified credit applications and credit reports, in-house collections, receivables,
and customer purchases
 Certified Diamontologist
 Presented with a Special Recognition Award for exceeding expectations for the
implementation of office regulations and customer service
Volunteer Experience
 Jayne Center health fairs for Every Woman Counts, Family Pact, and Child
Health and Prevention Program
 British and Dominion Social Club as a Board Secretary
Education
 Saint Paul College of Manila, Philippines High School Diploma
 Saint Paul College of Manila, Philippines 2 years BA in Psychology
 Cypress College, Cypress, California 1 year General Education
 Cerritos College, Cerritos, California Accounts Receivable and Payable
 Diamond Councils of America Diamontology

More Related Content

What's hot

LinkedIn Resume
LinkedIn ResumeLinkedIn Resume
LinkedIn Resume
Tené A. Buckner
 
MHaileRDHResume
MHaileRDHResumeMHaileRDHResume
MHaileRDHResume
Melissa Haile
 
TekilaFlakesResume (3)
TekilaFlakesResume (3)TekilaFlakesResume (3)
TekilaFlakesResume (3)
Tekila Flakes
 
mcresume
mcresumemcresume
Beth Shellard Resume
Beth Shellard ResumeBeth Shellard Resume
Beth Shellard Resume
Beth Shellard
 
Richard M Burch Resume June 2017
Richard M Burch Resume June 2017Richard M Burch Resume June 2017
Richard M Burch Resume June 2017
Richard Burch
 
Julie Weathers Resume 1 (1)
Julie Weathers Resume 1 (1)Julie Weathers Resume 1 (1)
Julie Weathers Resume 1 (1)
Julie Weathers
 
Mohannad barakat gmc
Mohannad barakat gmcMohannad barakat gmc
Mohannad barakat gmc
MariaBaring
 
VALERIE EDDINS Resume1
VALERIE EDDINS Resume1VALERIE EDDINS Resume1
VALERIE EDDINS Resume1
valorie eddins
 
Hospital customer service
Hospital customer serviceHospital customer service
Hospital customer service
Thomas Masterson
 
Top advice for neonatal perinatal fellows
Top advice for neonatal perinatal fellowsTop advice for neonatal perinatal fellows
Top advice for neonatal perinatal fellows
Dr. Allen Cherer
 
ChasityResumeedited (3)
ChasityResumeedited (3)ChasityResumeedited (3)
ChasityResumeedited (3)
Chasity Robinson
 
Andrew Lawrence Resume 2015
Andrew Lawrence Resume 2015Andrew Lawrence Resume 2015
Andrew Lawrence Resume 2015
Andrew Lawrence
 
Customer service dental practice presentation file
Customer service dental practice presentation fileCustomer service dental practice presentation file
Customer service dental practice presentation file
Mark Stallwood
 
#1 Medical Assistant
#1 Medical Assistant#1 Medical Assistant
#1 Medical Assistant
Wendy Ogea
 
How to delight your patients
How to delight your patients   How to delight your patients
How to delight your patients
Dr Aniruddha Malpani
 
CCF-RESUME DEC2016
CCF-RESUME DEC2016CCF-RESUME DEC2016
CCF-RESUME DEC2016
Davida Riley
 
cassandra janet
cassandra janetcassandra janet
cassandra janet
Cassandra Morales
 
tami%20resume[1]
tami%20resume[1]tami%20resume[1]
tami%20resume[1]
Tami Barta
 

What's hot (19)

LinkedIn Resume
LinkedIn ResumeLinkedIn Resume
LinkedIn Resume
 
MHaileRDHResume
MHaileRDHResumeMHaileRDHResume
MHaileRDHResume
 
TekilaFlakesResume (3)
TekilaFlakesResume (3)TekilaFlakesResume (3)
TekilaFlakesResume (3)
 
mcresume
mcresumemcresume
mcresume
 
Beth Shellard Resume
Beth Shellard ResumeBeth Shellard Resume
Beth Shellard Resume
 
Richard M Burch Resume June 2017
Richard M Burch Resume June 2017Richard M Burch Resume June 2017
Richard M Burch Resume June 2017
 
Julie Weathers Resume 1 (1)
Julie Weathers Resume 1 (1)Julie Weathers Resume 1 (1)
Julie Weathers Resume 1 (1)
 
Mohannad barakat gmc
Mohannad barakat gmcMohannad barakat gmc
Mohannad barakat gmc
 
VALERIE EDDINS Resume1
VALERIE EDDINS Resume1VALERIE EDDINS Resume1
VALERIE EDDINS Resume1
 
Hospital customer service
Hospital customer serviceHospital customer service
Hospital customer service
 
Top advice for neonatal perinatal fellows
Top advice for neonatal perinatal fellowsTop advice for neonatal perinatal fellows
Top advice for neonatal perinatal fellows
 
ChasityResumeedited (3)
ChasityResumeedited (3)ChasityResumeedited (3)
ChasityResumeedited (3)
 
Andrew Lawrence Resume 2015
Andrew Lawrence Resume 2015Andrew Lawrence Resume 2015
Andrew Lawrence Resume 2015
 
Customer service dental practice presentation file
Customer service dental practice presentation fileCustomer service dental practice presentation file
Customer service dental practice presentation file
 
#1 Medical Assistant
#1 Medical Assistant#1 Medical Assistant
#1 Medical Assistant
 
How to delight your patients
How to delight your patients   How to delight your patients
How to delight your patients
 
CCF-RESUME DEC2016
CCF-RESUME DEC2016CCF-RESUME DEC2016
CCF-RESUME DEC2016
 
cassandra janet
cassandra janetcassandra janet
cassandra janet
 
tami%20resume[1]
tami%20resume[1]tami%20resume[1]
tami%20resume[1]
 

Viewers also liked

kenpouhikaku
kenpouhikakukenpouhikaku
kenpouhikaku
kenpou hikako
 
Cardiovascular system
Cardiovascular systemCardiovascular system
Aula prática
Aula práticaAula prática
Aula prática
Camila Araújo
 
The Renaissance
The RenaissanceThe Renaissance
The Renaissance
Amanda Waterhouse
 
mhmd selim
mhmd selimmhmd selim
mhmd selim
mohamad sabri
 
CAD stylings
CAD stylingsCAD stylings
CAD stylings
Nakul Phulambrikar
 
Brigadapa
BrigadapaBrigadapa
Mojo institution
Mojo institutionMojo institution
Mojo institution
jennyberyl
 
Disciplinas Canónicas y Las Nuevas Prácticas Artísitcas
Disciplinas Canónicas y Las Nuevas Prácticas ArtísitcasDisciplinas Canónicas y Las Nuevas Prácticas Artísitcas
Disciplinas Canónicas y Las Nuevas Prácticas Artísitcas
Lorena Rodriguez
 
Quine-Davidson-Rorty Summary
Quine-Davidson-Rorty SummaryQuine-Davidson-Rorty Summary
Quine-Davidson-Rorty Summary
Bryan Van Norden
 
Alto relieve, bajo relieve y bulto redodndo
Alto relieve, bajo relieve y bulto redodndoAlto relieve, bajo relieve y bulto redodndo
Alto relieve, bajo relieve y bulto redodndo
carodu2015
 
Presentación Ricardo Valdiviesco - eCommerce Day Lima 2015
Presentación Ricardo Valdiviesco - eCommerce Day Lima 2015Presentación Ricardo Valdiviesco - eCommerce Day Lima 2015
Presentación Ricardo Valdiviesco - eCommerce Day Lima 2015
eCommerce Institute
 
SUZANNE N. Stevens Resume 2016
SUZANNE N. Stevens Resume  2016SUZANNE N. Stevens Resume  2016
SUZANNE N. Stevens Resume 2016
Suzanne Stevens
 
Mannerism & Baroque
Mannerism & BaroqueMannerism & Baroque
Mannerism & Baroque
Amanda Waterhouse
 
Beeps sound presentation
Beeps sound presentationBeeps sound presentation
Beeps sound presentation
Sardar Kaukaz
 
Is there a green future for israel?
Is there a green future for israel?Is there a green future for israel?
Is there a green future for israel?
Shai Agassi
 

Viewers also liked (16)

kenpouhikaku
kenpouhikakukenpouhikaku
kenpouhikaku
 
Cardiovascular system
Cardiovascular systemCardiovascular system
Cardiovascular system
 
Aula prática
Aula práticaAula prática
Aula prática
 
The Renaissance
The RenaissanceThe Renaissance
The Renaissance
 
mhmd selim
mhmd selimmhmd selim
mhmd selim
 
CAD stylings
CAD stylingsCAD stylings
CAD stylings
 
Brigadapa
BrigadapaBrigadapa
Brigadapa
 
Mojo institution
Mojo institutionMojo institution
Mojo institution
 
Disciplinas Canónicas y Las Nuevas Prácticas Artísitcas
Disciplinas Canónicas y Las Nuevas Prácticas ArtísitcasDisciplinas Canónicas y Las Nuevas Prácticas Artísitcas
Disciplinas Canónicas y Las Nuevas Prácticas Artísitcas
 
Quine-Davidson-Rorty Summary
Quine-Davidson-Rorty SummaryQuine-Davidson-Rorty Summary
Quine-Davidson-Rorty Summary
 
Alto relieve, bajo relieve y bulto redodndo
Alto relieve, bajo relieve y bulto redodndoAlto relieve, bajo relieve y bulto redodndo
Alto relieve, bajo relieve y bulto redodndo
 
Presentación Ricardo Valdiviesco - eCommerce Day Lima 2015
Presentación Ricardo Valdiviesco - eCommerce Day Lima 2015Presentación Ricardo Valdiviesco - eCommerce Day Lima 2015
Presentación Ricardo Valdiviesco - eCommerce Day Lima 2015
 
SUZANNE N. Stevens Resume 2016
SUZANNE N. Stevens Resume  2016SUZANNE N. Stevens Resume  2016
SUZANNE N. Stevens Resume 2016
 
Mannerism & Baroque
Mannerism & BaroqueMannerism & Baroque
Mannerism & Baroque
 
Beeps sound presentation
Beeps sound presentationBeeps sound presentation
Beeps sound presentation
 
Is there a green future for israel?
Is there a green future for israel?Is there a green future for israel?
Is there a green future for israel?
 

Similar to Norelle Thompson resume

tequila warren resume
tequila warren resumetequila warren resume
tequila warren resume
Tequila Warren
 
Updated resume 9.6.16
Updated resume 9.6.16Updated resume 9.6.16
Updated resume 9.6.16
Sarah Carleton
 
Karen Thomas Resume updated
Karen Thomas Resume updatedKaren Thomas Resume updated
Karen Thomas Resume updated
Karen Thomas
 
Ralph Pierre updated Resume
Ralph Pierre updated ResumeRalph Pierre updated Resume
Ralph Pierre updated Resume
Ralph Pierre
 
Gordon L Deshazer Resume 1.docx 2014
Gordon L Deshazer Resume 1.docx 2014Gordon L Deshazer Resume 1.docx 2014
Gordon L Deshazer Resume 1.docx 2014
gordon deshazer
 
Resume Elaine C
Resume Elaine CResume Elaine C
Resume Elaine C
virginia carlton
 
Cristina_B_Grundorf Resume
Cristina_B_Grundorf ResumeCristina_B_Grundorf Resume
Cristina_B_Grundorf Resume
Cristina Grundorf
 
Mary Ann Bennett Resume 1
Mary Ann Bennett Resume 1Mary Ann Bennett Resume 1
Mary Ann Bennett Resume 1
Mary Ann Bennett
 
Ginny Sandison Resume.PDF (3)
Ginny Sandison Resume.PDF (3)Ginny Sandison Resume.PDF (3)
Ginny Sandison Resume.PDF (3)
Ginny Sandison
 
Jillian Flor Resume 1
Jillian Flor Resume 1Jillian Flor Resume 1
Jillian Flor Resume 1
Jillian Flor
 
Johnson, Jenna resume
Johnson, Jenna  resumeJohnson, Jenna  resume
Johnson, Jenna resume
Jenna Benningfield
 
Gui Sieburger Resume
Gui Sieburger ResumeGui Sieburger Resume
Gui Sieburger Resume
Guilherme Sieburger
 
resumeMHSprimary
resumeMHSprimaryresumeMHSprimary
resumeMHSprimary
Elisa Snyderman
 
my resume
my resumemy resume
my resume
MIESHA MITCHELL
 
resumem
resumemresumem
Resume2
Resume2Resume2
Resume2
Sharon Pike
 
Mindy-Meinen (1)
Mindy-Meinen (1)Mindy-Meinen (1)
Mindy-Meinen (1)
Mindy Meinen
 
1 angela hill resume 10 2015
1 angela hill resume 10 20151 angela hill resume 10 2015
1 angela hill resume 10 2015
Angela Hill (ahill38@gmail.com)
 
Ginglardi_Resume_6.22.15
Ginglardi_Resume_6.22.15Ginglardi_Resume_6.22.15
Ginglardi_Resume_6.22.15
De Anna Ginglardy
 
Elizabeth Black Resume 1
Elizabeth  Black Resume 1Elizabeth  Black Resume 1
Elizabeth Black Resume 1
Elizabeth Black
 

Similar to Norelle Thompson resume (20)

tequila warren resume
tequila warren resumetequila warren resume
tequila warren resume
 
Updated resume 9.6.16
Updated resume 9.6.16Updated resume 9.6.16
Updated resume 9.6.16
 
Karen Thomas Resume updated
Karen Thomas Resume updatedKaren Thomas Resume updated
Karen Thomas Resume updated
 
Ralph Pierre updated Resume
Ralph Pierre updated ResumeRalph Pierre updated Resume
Ralph Pierre updated Resume
 
Gordon L Deshazer Resume 1.docx 2014
Gordon L Deshazer Resume 1.docx 2014Gordon L Deshazer Resume 1.docx 2014
Gordon L Deshazer Resume 1.docx 2014
 
Resume Elaine C
Resume Elaine CResume Elaine C
Resume Elaine C
 
Cristina_B_Grundorf Resume
Cristina_B_Grundorf ResumeCristina_B_Grundorf Resume
Cristina_B_Grundorf Resume
 
Mary Ann Bennett Resume 1
Mary Ann Bennett Resume 1Mary Ann Bennett Resume 1
Mary Ann Bennett Resume 1
 
Ginny Sandison Resume.PDF (3)
Ginny Sandison Resume.PDF (3)Ginny Sandison Resume.PDF (3)
Ginny Sandison Resume.PDF (3)
 
Jillian Flor Resume 1
Jillian Flor Resume 1Jillian Flor Resume 1
Jillian Flor Resume 1
 
Johnson, Jenna resume
Johnson, Jenna  resumeJohnson, Jenna  resume
Johnson, Jenna resume
 
Gui Sieburger Resume
Gui Sieburger ResumeGui Sieburger Resume
Gui Sieburger Resume
 
resumeMHSprimary
resumeMHSprimaryresumeMHSprimary
resumeMHSprimary
 
my resume
my resumemy resume
my resume
 
resumem
resumemresumem
resumem
 
Resume2
Resume2Resume2
Resume2
 
Mindy-Meinen (1)
Mindy-Meinen (1)Mindy-Meinen (1)
Mindy-Meinen (1)
 
1 angela hill resume 10 2015
1 angela hill resume 10 20151 angela hill resume 10 2015
1 angela hill resume 10 2015
 
Ginglardi_Resume_6.22.15
Ginglardi_Resume_6.22.15Ginglardi_Resume_6.22.15
Ginglardi_Resume_6.22.15
 
Elizabeth Black Resume 1
Elizabeth  Black Resume 1Elizabeth  Black Resume 1
Elizabeth Black Resume 1
 

Norelle Thompson resume

  • 1. NORELLE THOMPSON norellethompson1@gmail.com (714) 728-3624 mobile SUMMARY Office Manager/Administrator with proven success in leading teams to meet business goals and patient requirements. Experienced with retail and clinic settings. Key strengths include project leadership, team leadership, consulting, training, customer assistance, and problem resolution. Currently seeking opportunities to get back in the Healthcare industry. PROFESSIONAL EXPERIENCE NEMESIS MANAGEMENT, ORANGECOUNTY Owner/Manager/Administrator, Garden Grove, Ca. (2012-2014)  Interviewing potential clients seeking work in the modeling industry  Setting up appointments and interviews with potential modeling agents  Scheduling photo shoots  Workshops CONSULTANTS FOR CONCEPTS DEVELOPMENT & Management ANAHEIM, CA. Office Manager/Administrator Santa Teresa Medical Clinica Familiar, Anaheim, Ca. (1993 – 2012)  Recognized by peers and patients as a team leader  Excelled in passing 98% in over all requirements from CalOptima and the Health Department  Surpassed the minimum response and solution answers requirements for doctors, employees and patient requests  Involved in state funded programs such as Cancer and Cervical Detection Every Woman Counts, Family Pact and Child Health and Prevention Program (CHDP  Managed schedules 10 employees including doctors and physician assistants, and oversee patients’ appointments, billing, referrals, take insurance information from patients and make verifications of eligibility with IPA’s like Arta, CHOC, Prospect, Family Choice, CalOptima, Medical, CHDP, private insurances, Cancer
  • 2. Detection Program, and Family Pact, credentialing of doctors and physician assistants  Assessed staff performance and ensured that performances are constantly meeting expectations and standards  Ensured a safe environment for employees and patients alike  Handled staff conflicts and patients’ concerns in a diplomatic manner  Held daily meetings with IPA provider representatives, Laboratories, and Health Department STERLING INC., AKRON OHIO Leading company that owned Hudson Goodman Jewelry which is now known as Kay’s Jewelry around the country. Office Manager/Credit Manager Cerritos, Huntington Beach, Montebello, Lakewood, Laguna Hills Malls, (1980 – 1992)  Recognized by peers and customers as a leading office associate, training, and provided assistance to Store Manager and sales associates  Surpassed the minimum response and solution answer requirements for Store Managers and all customer requests  Verified credit applications and credit reports, in-house collections, receivables, and customer purchases  Certified Diamontologist  Presented with a Special Recognition Award for exceeding expectations for the implementation of office regulations and customer service Volunteer Experience  Jayne Center health fairs for Every Woman Counts, Family Pact, and Child Health and Prevention Program  British and Dominion Social Club as a Board Secretary Education  Saint Paul College of Manila, Philippines High School Diploma  Saint Paul College of Manila, Philippines 2 years BA in Psychology  Cypress College, Cypress, California 1 year General Education  Cerritos College, Cerritos, California Accounts Receivable and Payable  Diamond Councils of America Diamontology