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Mohamed Mohammady
Gents,
Kindly find attached my CV and I would like give you a brief about my profile.
It is the profile of a skilled engineer with continuous experiences in the field of Automotive after Sales management
in well known dealers in KSA with an IT & systems background.
I had vast experiences with GULF (Middle East) area and know well the needs of both of company management,
customers, manufacturers and staff. I succeeded to build and manage teams (with multinationals and diffident
cultures) in order to achieve company objectives & targets and meet manufacturer requirement & standard.
I believe my level of expertise is appropriate for the role of one of the following positions:
General Manager Service , National Service Operations Manager, National Warranty Manager, After Sales Manager,
National Field Operations Manager, National PDI Operations Manager , Business Development Manager , BRAND
MANAGER , Dealers Development Manager and Branch Manager (3S).
Additional power point presentation is available regarding the achievements during more than five and half years
with HYUNDAI service operations.
The presentation covered the mentioned samples of achievements plus other successfully completed tasks with all
necessary supporting photos and documents. Reference persons, awards, original appreciation certificates and
letters (as PDF file) all are available and can be sent upon your request.
Both of the presentation and the PDF file will confirm and support the information which was mentioned in the CV.
Also, you can find reference persons by the end of the CV.
If you found that my after sales experiences can add values to your respected organization, I'll be quite pleased if
you decided to give me a chance to meet / communicate with you for an interview.
With my kindest regards.
Wish you great sustained success.
Mohamed Mohammady Ahmed
Mobile No. : 00966 504384810
House No. : 00966 12 6984600
E mail : m-mohammady@hotmail.com
P.O.Box 22307 Jeddah 21495 Saudi Arabia
You can find me @ Linkedin
2
sa.linkedin.com/pub/mohamed-mohammady/40/16/641/
3
MOHAMED MOHAMMADY AHMED
Address: P.O. Box 22307, Jeddah 21495 Saudi Arabia
Mobile: + (966) 504 384 810 | Email: m-mohammady@hotmail.com
THE PROFILE
Accomplished engineering professional is offering over 19 years experience within the automobile industry having
14 years with service operations & 5 years with warranty operations of dynamic sales (i.e. HYUNDAI).
Having extensive knowledge in managing all aspects of after sales services and track record of serving world’s
leading automobile brands covered European, Japanese, American and Korean vehicles
THE OBJECTIVES
"To invest my after sales management experiences within well reputed stable organisation and add tangible values
to the organization I am working for ".
I believe my level of expertise is appropriate for the role of one of the following positions:
General Manager Service, National Service Operations Manager, National Warranty Operations Manager, After Sales
Manager, National Field Operations Manager, National PDI Operations Manager, BRAND MANAGER , Dealers
Development Manager and Branch Manager (3S).
CORE COMPETENCIES
Team Building , Team Management , Coaching , Mentoring , Customer Satisfaction , Recruitment , Planning and
Organising , Innovation , Health and Safety Adherence.
KEY SKILLS
 Warranty & service operations management.
 Budgeting, planning & service centres revenue managing.
 Team building & team management.
 Excellent communications & liaising skills with the manufactures during my working periods.
KEY ACHIEVEMENTS
Samples of achievements as National Warranty Manager (Hyundai, Mohamed Yousuf Naghi Motors, Jeddah, KSA)
1. Evaded annual loss up to SR 500,000.00 owing to parts mark-up and negative variances.
2. Increasing warranty labour rate / hour for Mohamed Yousuf Naghi Motors which enhanced service revenue.
3. Instrumental in winning Hyundai motor company’s (HMC) trust by accomplishing 1st
and 2nd
durability tests;
acknowledged with 2 Sonatas, 2 Elantras and 2 Accents as gifts. Also received appreciation letter from HMC,
for the warranty and technical department, post completion of 2nd
test.
4. Facilitated credit of SAR 5,000,000.00 that was pending on account of problems in a one of company's
department.
5. Recognised as 1st
reporter in the world for highlighting YF Sonata panorama problem.
6. Recipient of HMC award for outstanding performance and contribution towards quality improvements;
achieved several appreciation letters from HMC for improving warranty operations.
7. Achieved the benchmark of the CPVS (Cost per Vehicle Serviced) in 2011 and this is an important KPI for
dealers warranty operations evaluation by the manufacturer.
4
8. Receiving additional GOODWILL amount for Naghi Motors as a bonus for achieving the bench mark of the
CPVS.
9. Highly appreciated by HMC for completing the annual internal warranty audit process successfully.
Samples of achievements as National Service Manger (Hyundai, Mohamed Yousuf Naghi Motors, Jeddah, KSA)
The following were my major tangible achievements as National Service Operations Manager.
1. Making the foundations for successful service operations (reorganization, branches innovation including
new tools & equipment and enhancing customer satisfaction concept).
2. Hiring qualified staff, categorizing the technicians according to their skills (with the support of training
department), relocating others and enhancing the concept of job skill mix in all centres (regardless
centre's capacity) for better "Service Operations" , for shortening "Lead Time" and for improving
"Customer's Retention".
3. Increasing CSI from 58% to 71% by the end of the 4th
quarter.
4. Completing 2 service marketing events.
5. Building trust & excellent relation with HYUNDAI regional office.
6. Over target achievement by year end (103%).
Achievements with Honda (Main Service Centre)-Jeddah-Madinah road
 Steered Madinah road workshop operations to obtain highest Customer Satisfaction Index (CSI); recognised as
best among Abdullah Hashim Honda workshops in Kingdom of Saudi Arabia (KSA).
 Madinah road as a main service centre was appreciated and recognized in HONDA Middle & Near East and Africa
Service Managers 'Meeting, June 2002 in Limassol, Cyprus.
Achievements with General Motors-Jeddah-KSA.
 Exceeded set targets for 3 years consistently while attaining maximum customer satisfaction levels (original
appreciation certificates are available).
Achievements with Zahid Tractor and Heavy Machinery Co. Ltd., Jeddah-KSA.
 Established excellent warranty process control for both new and used vehicles and fostered excellent relations
with manufacturers (Volvo, Daewoo and Renault).
 Volvo regional office (in Dubai) appreciated warranty operations management of Zahid Tractor (appreciation
letters are available).
CAREER HISTORY
Regional Service Manager – Volkswagen – Riyad, KSA (Nov 2014 till now)
National Warranty & Technical Manager, Naghi Motors - Jeddah-HYUNDAI (Apr 2008 – Jul 2013)
The following were some of my duties:
 Managing and controlling all warranty operations at "National Level".
 Managing and controlling Goodwill budget.
 Dealing with Hyundai in Korea for all warranty and technical affairs.
 Conducting regular internal warranty audits for all service canters.
 Conducting an annual warranty training seminar for sales staff (salesmen and sales managers).
 Preparing all necessary presentations for warranty and technical monthly meetings with all service & regional
managers (to discuss warranty claims analysis, campaigns response rate branches wise , HYUNDAI latest memos,
give solutions for any obstacles , listen to others opinions and feedback , give and get ideas,...etc.).
 Coordinating with Naghi parts department, service operations management and IT department for the
commitment with HYUNDAI campaigns (National Wise).
5
 Leading new vehicle test durability (before launching) with HMC team.
 Supporting service operations management (annually) in the preparation of budget as well as all new service
outlets and associated service marketing activities.
 Co-ordinate and revise the Business Plan, Forecasting & Financial statements quarterly with the General
Manager/After Sales Director.
 Co-operate with Finance Department regarding the monthly warranty reconciliation reports.
 Supporting both of Naghi fleet customers & sub dealers (by means of regular visits for coaching, guiding,
mentoring & auditing).
National Service Operations Manager, Naghi Motors -Jeddah-HYUNDAI (Apr, 08 to Mar, 09)
At that period, I managed Naghi's service operations with 8 Service Centres (8 service managers & 107
technicians).The following were my major duties:
 Budget preparation, supporting target (budget) achievement, creating incentive system, applying service
operations KPI's and coordinating with IT for customizing the DMS to generate service department reports.
 Conducting monthly meetings with service managers, CRM & parts manager to discuss P&L report, service
performance issues, warranty & technical issues, parts issues , customer complaints and service marketing
activities.
 Improving service centres productivities by means of enhancing training schedule, providing modern tools,
recruiting qualified staff, categorizing the technicians as per skills, applying the concept of job skills mix and
connecting the incentive with the both of the KPI's & CSI results.
 Strengthens service marketing activities to increase the UIO (i.e. car park) by means of local campaigns ,
supporting fleet customers (B2B) , service contracts and educating the customers through the DIY (do it yourself,
which is one of HYUNDAI service marketing activities).
 Proposing short term and long term recruitment plan.
 Regular branches visit, regular meetings with parts, sales, CRM, sub-dealers and finance managers.
 Regular meetings with Service & Finance directors.
 Maintaining both of safety inside workshops, team spirit and company policy & manufacturer standards.
 Liaising with the manufacturer, handling governmental issues & supporting Saudization Program.
Body Shop Manager (Main Workshop)|Universal Motors Agencies – KSA ( Nov 2002 – Mar 2008 )
The following were some of my duties:
 Motivating service team and monitoring work processes for introducing modifications to derive better
performance and high job quality, thereby minimising recurrence of "mechanical repairs related issues".
 Tasked with cost control, budget monitoring functions and analysing workshop operation's & KPI's to prevent
any deviations, and to find early solutions in order to achieve the target(s) and to keep high customer's
satisfaction.
 Ensure healthy human relationships in the work environment that will facilitate the proper motivation for staff.
 Coordinating with training department, paint suppliers & workshop equipment suppliers for providing periodic
training for the staff.
 Maintaining both safety rules inside work place & preventive maintenance schedule for workshop equipment.
 Synchronising parts and insurance departments for delivering better customer service.
 Keeping customer satisfaction at high levels through a commitment with quality of delivery.
 Maximizing General Motors campaigns rate (i.e. recovery rate of the region) to meet both of manufacturer
recommendations/instructions, support the product and secure the customers.
Service Manager (Honda)|Abdullah Hashim Co. Ltd., Jeddah – KSA ( Jul 2001 – Oct 2002 )
The following were my major duties:
6
 Motivating service team to meet departmental and company objectives while ensuring profitability and
compliance with set standards.
 Prepared annual customer satisfaction programme while adhering to budget requirements.
EARLY CAREER
Service Advisor – Volvo, Kuwait & Arabs States Co. Ltd., Cairo, Egypt Jun1991 – Sep 1993
Service Manager (SAAB car division) | Al amoudi Bros Co., Jeddah-KSA Apr 1994 – Jul 1998
The following were my major duties:
 Monitoring workshop target achievements and other factor (KPI's) affecting service operations performance.
 Motivating SAAB service team (applying a special incentive for the technician of the month based on the KPI's).
 Monitoring CS and handling all customers' complaints (SAAB customer is a premium vehicle customer).
 Supporting fleet customers (rent cars companies) by means of regular visit with sales manager and applying
SAAB technical campaigns at customer garage.
 Conducting the annual service marketing activities (SAAB CLINIC, holiday campaign / summer campaign).
 Coordinating with SAAB regional office, paint suppliers and workshop equipments suppliers to conduct regular
training for the staff.
 Updating SAAB in SWEDEN with product quality issues and applying all SAAB service and safety related
campaigns.
 Managing & controlling warranty operations process (from deciding to create a warranty job till defected parts
scrapping).
 Conducting regular staff meeting to discuss all factors affecting workshop performance and customer
satisfaction (P&L report, target, productivity, efficiency, come back jobs analyses , overdue report and actions
taken, following SAAB service information ...etc.).
 Body shop management & service marketing (the "UIO/car park" of SAAB cars was not enough at that time to
keep body shop staff busy so I allowed to repair only another premium brands to reduce idling time and increase
the workshop time utilization).That idea was used as a marketing tool for enhancing the sales of new SAAB
vehicles by means of offering test drive opportunities to the owners of those non SAAB premium vehicles.
 Following up all pending credits belong to service operations and monitor the payment to the suppliers.
Warranty Supervisor (Volvo, Daewoo & Renault)| Zahid Tractor & Heavy Machinery Co.td. Oct 1998–Nov 2000
The following were my major duties:
 Managing & controlling warranty operations for both of VOVLO, DAEWOO & REANULT for all Zahid service
centres.
 Updating the 3 manufacturers with all quality issues.
 Applying all received campaigns.
 Controlling Zahid warranty for used cars.
 Conducting regular internal warranty audit.
EDUCATIONAL QUALIFICATIONS
B.Sc. Mechanical Engineering | Cairo University Nov 1989
TRAINING COURSES AND SEMINARS
7
SAAB (by SAAB at SIGMA Beirut, SAAB dealer in Lebanon)
 Standard Time Manual (STM) & Electronic Parts Catalogue (EPC) , Saab Warranty System & After-sales Service
Training
VOLVO (by Volvo regional training centre-Dubai)
 VADIS Basic and Advanced , New car features - NCF 9850 , Warranty Training Seminar , New V70 Sales and
Marketing Seminar.
RENAULT (by RENAULT regional office-Dubai)
 Renault Documentation & Renault Warranty Process (SGD)
Miscellaneous
 Car Body Paint Problem Prevention by Sikkens KSA.
 Quality and ISO 9000-2000 training (Quality Audit & Lead Auditor) by International Register of Certificated
Auditors (IRCA), UK and Al khorayef Management Services in KSA (the course focused on Operations Audit).
 Customer Satisfaction Training by MSD Management Consultancy Firm.
 Management Training (Time Management Skills), GM Academy for Excellence.
 Service Manager Training, HYUNDAI – Seoul – KOREA.
ADDITIONAL HONOURS AND AWARDS
 By Universal Motors Agencies (General Motors authorised dealer in KSA) – Original Appreciation certificates for
over target achievements of the years 2004, 2005 and 2006 all are available.
 By HYUNDAI - Head Office, KOREA – Most Improved award (QIR Award) for the outstanding performance and
contribution toward quality improvement, 2011 & 2012 (necessary photos are available).
ATTENDING INTENATIONAL & REGIONAL SERVICE CONFERENCES
 Presenting Zahid Tractor –RENAULT –KSA in RENAILT Middle East Service Conference – Cairo, Egypt, May, 1999.
 Presenting Abdullah Hashim Co. HONDA –KSA in Middle & Near East and Africa Service Managers 'Meeting,
June 2002 in Limassol, Cyprus.
 Presenting Naghi Motors-HYUNDAI-KSA in 2011 Middle East Service Conference-Dubai, UAE-April, 2011.
LANGUAGES
 Fluent in both Arabic, English & German (Basic level & Certified from The German Goethe Institute of Cairo).
PERSONAL INFORMATION
Date of Birth: 13th
Jun, 64 Nationality: Egyptian
Marital Status: Married (wife & 2 girls )
Iqama status & profession: Valid & Transferable – Mechanical Engineer.
REFERENCE PERSONS
8
Mr.Hisham EL MOUGY
General Manager
NISSAN & INFINITI - Saudi Arabia
E mail: hesham@nissangulf.com
Eng.Samir Al Shubaily
Deputy CEO
Roots Group –ARABIA
E mail: sshubaily@arabian-roots.com
9
Mr.Hisham EL MOUGY
General Manager
NISSAN & INFINITI - Saudi Arabia
E mail: hesham@nissangulf.com
Eng.Samir Al Shubaily
Deputy CEO
Roots Group –ARABIA
E mail: sshubaily@arabian-roots.com
9

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CV OF MOHAMMADY

  • 2. Gents, Kindly find attached my CV and I would like give you a brief about my profile. It is the profile of a skilled engineer with continuous experiences in the field of Automotive after Sales management in well known dealers in KSA with an IT & systems background. I had vast experiences with GULF (Middle East) area and know well the needs of both of company management, customers, manufacturers and staff. I succeeded to build and manage teams (with multinationals and diffident cultures) in order to achieve company objectives & targets and meet manufacturer requirement & standard. I believe my level of expertise is appropriate for the role of one of the following positions: General Manager Service , National Service Operations Manager, National Warranty Manager, After Sales Manager, National Field Operations Manager, National PDI Operations Manager , Business Development Manager , BRAND MANAGER , Dealers Development Manager and Branch Manager (3S). Additional power point presentation is available regarding the achievements during more than five and half years with HYUNDAI service operations. The presentation covered the mentioned samples of achievements plus other successfully completed tasks with all necessary supporting photos and documents. Reference persons, awards, original appreciation certificates and letters (as PDF file) all are available and can be sent upon your request. Both of the presentation and the PDF file will confirm and support the information which was mentioned in the CV. Also, you can find reference persons by the end of the CV. If you found that my after sales experiences can add values to your respected organization, I'll be quite pleased if you decided to give me a chance to meet / communicate with you for an interview. With my kindest regards. Wish you great sustained success. Mohamed Mohammady Ahmed Mobile No. : 00966 504384810 House No. : 00966 12 6984600 E mail : m-mohammady@hotmail.com P.O.Box 22307 Jeddah 21495 Saudi Arabia You can find me @ Linkedin 2
  • 4. MOHAMED MOHAMMADY AHMED Address: P.O. Box 22307, Jeddah 21495 Saudi Arabia Mobile: + (966) 504 384 810 | Email: m-mohammady@hotmail.com THE PROFILE Accomplished engineering professional is offering over 19 years experience within the automobile industry having 14 years with service operations & 5 years with warranty operations of dynamic sales (i.e. HYUNDAI). Having extensive knowledge in managing all aspects of after sales services and track record of serving world’s leading automobile brands covered European, Japanese, American and Korean vehicles THE OBJECTIVES "To invest my after sales management experiences within well reputed stable organisation and add tangible values to the organization I am working for ". I believe my level of expertise is appropriate for the role of one of the following positions: General Manager Service, National Service Operations Manager, National Warranty Operations Manager, After Sales Manager, National Field Operations Manager, National PDI Operations Manager, BRAND MANAGER , Dealers Development Manager and Branch Manager (3S). CORE COMPETENCIES Team Building , Team Management , Coaching , Mentoring , Customer Satisfaction , Recruitment , Planning and Organising , Innovation , Health and Safety Adherence. KEY SKILLS  Warranty & service operations management.  Budgeting, planning & service centres revenue managing.  Team building & team management.  Excellent communications & liaising skills with the manufactures during my working periods. KEY ACHIEVEMENTS Samples of achievements as National Warranty Manager (Hyundai, Mohamed Yousuf Naghi Motors, Jeddah, KSA) 1. Evaded annual loss up to SR 500,000.00 owing to parts mark-up and negative variances. 2. Increasing warranty labour rate / hour for Mohamed Yousuf Naghi Motors which enhanced service revenue. 3. Instrumental in winning Hyundai motor company’s (HMC) trust by accomplishing 1st and 2nd durability tests; acknowledged with 2 Sonatas, 2 Elantras and 2 Accents as gifts. Also received appreciation letter from HMC, for the warranty and technical department, post completion of 2nd test. 4. Facilitated credit of SAR 5,000,000.00 that was pending on account of problems in a one of company's department. 5. Recognised as 1st reporter in the world for highlighting YF Sonata panorama problem. 6. Recipient of HMC award for outstanding performance and contribution towards quality improvements; achieved several appreciation letters from HMC for improving warranty operations. 7. Achieved the benchmark of the CPVS (Cost per Vehicle Serviced) in 2011 and this is an important KPI for dealers warranty operations evaluation by the manufacturer. 4
  • 5. 8. Receiving additional GOODWILL amount for Naghi Motors as a bonus for achieving the bench mark of the CPVS. 9. Highly appreciated by HMC for completing the annual internal warranty audit process successfully. Samples of achievements as National Service Manger (Hyundai, Mohamed Yousuf Naghi Motors, Jeddah, KSA) The following were my major tangible achievements as National Service Operations Manager. 1. Making the foundations for successful service operations (reorganization, branches innovation including new tools & equipment and enhancing customer satisfaction concept). 2. Hiring qualified staff, categorizing the technicians according to their skills (with the support of training department), relocating others and enhancing the concept of job skill mix in all centres (regardless centre's capacity) for better "Service Operations" , for shortening "Lead Time" and for improving "Customer's Retention". 3. Increasing CSI from 58% to 71% by the end of the 4th quarter. 4. Completing 2 service marketing events. 5. Building trust & excellent relation with HYUNDAI regional office. 6. Over target achievement by year end (103%). Achievements with Honda (Main Service Centre)-Jeddah-Madinah road  Steered Madinah road workshop operations to obtain highest Customer Satisfaction Index (CSI); recognised as best among Abdullah Hashim Honda workshops in Kingdom of Saudi Arabia (KSA).  Madinah road as a main service centre was appreciated and recognized in HONDA Middle & Near East and Africa Service Managers 'Meeting, June 2002 in Limassol, Cyprus. Achievements with General Motors-Jeddah-KSA.  Exceeded set targets for 3 years consistently while attaining maximum customer satisfaction levels (original appreciation certificates are available). Achievements with Zahid Tractor and Heavy Machinery Co. Ltd., Jeddah-KSA.  Established excellent warranty process control for both new and used vehicles and fostered excellent relations with manufacturers (Volvo, Daewoo and Renault).  Volvo regional office (in Dubai) appreciated warranty operations management of Zahid Tractor (appreciation letters are available). CAREER HISTORY Regional Service Manager – Volkswagen – Riyad, KSA (Nov 2014 till now) National Warranty & Technical Manager, Naghi Motors - Jeddah-HYUNDAI (Apr 2008 – Jul 2013) The following were some of my duties:  Managing and controlling all warranty operations at "National Level".  Managing and controlling Goodwill budget.  Dealing with Hyundai in Korea for all warranty and technical affairs.  Conducting regular internal warranty audits for all service canters.  Conducting an annual warranty training seminar for sales staff (salesmen and sales managers).  Preparing all necessary presentations for warranty and technical monthly meetings with all service & regional managers (to discuss warranty claims analysis, campaigns response rate branches wise , HYUNDAI latest memos, give solutions for any obstacles , listen to others opinions and feedback , give and get ideas,...etc.).  Coordinating with Naghi parts department, service operations management and IT department for the commitment with HYUNDAI campaigns (National Wise). 5
  • 6.  Leading new vehicle test durability (before launching) with HMC team.  Supporting service operations management (annually) in the preparation of budget as well as all new service outlets and associated service marketing activities.  Co-ordinate and revise the Business Plan, Forecasting & Financial statements quarterly with the General Manager/After Sales Director.  Co-operate with Finance Department regarding the monthly warranty reconciliation reports.  Supporting both of Naghi fleet customers & sub dealers (by means of regular visits for coaching, guiding, mentoring & auditing). National Service Operations Manager, Naghi Motors -Jeddah-HYUNDAI (Apr, 08 to Mar, 09) At that period, I managed Naghi's service operations with 8 Service Centres (8 service managers & 107 technicians).The following were my major duties:  Budget preparation, supporting target (budget) achievement, creating incentive system, applying service operations KPI's and coordinating with IT for customizing the DMS to generate service department reports.  Conducting monthly meetings with service managers, CRM & parts manager to discuss P&L report, service performance issues, warranty & technical issues, parts issues , customer complaints and service marketing activities.  Improving service centres productivities by means of enhancing training schedule, providing modern tools, recruiting qualified staff, categorizing the technicians as per skills, applying the concept of job skills mix and connecting the incentive with the both of the KPI's & CSI results.  Strengthens service marketing activities to increase the UIO (i.e. car park) by means of local campaigns , supporting fleet customers (B2B) , service contracts and educating the customers through the DIY (do it yourself, which is one of HYUNDAI service marketing activities).  Proposing short term and long term recruitment plan.  Regular branches visit, regular meetings with parts, sales, CRM, sub-dealers and finance managers.  Regular meetings with Service & Finance directors.  Maintaining both of safety inside workshops, team spirit and company policy & manufacturer standards.  Liaising with the manufacturer, handling governmental issues & supporting Saudization Program. Body Shop Manager (Main Workshop)|Universal Motors Agencies – KSA ( Nov 2002 – Mar 2008 ) The following were some of my duties:  Motivating service team and monitoring work processes for introducing modifications to derive better performance and high job quality, thereby minimising recurrence of "mechanical repairs related issues".  Tasked with cost control, budget monitoring functions and analysing workshop operation's & KPI's to prevent any deviations, and to find early solutions in order to achieve the target(s) and to keep high customer's satisfaction.  Ensure healthy human relationships in the work environment that will facilitate the proper motivation for staff.  Coordinating with training department, paint suppliers & workshop equipment suppliers for providing periodic training for the staff.  Maintaining both safety rules inside work place & preventive maintenance schedule for workshop equipment.  Synchronising parts and insurance departments for delivering better customer service.  Keeping customer satisfaction at high levels through a commitment with quality of delivery.  Maximizing General Motors campaigns rate (i.e. recovery rate of the region) to meet both of manufacturer recommendations/instructions, support the product and secure the customers. Service Manager (Honda)|Abdullah Hashim Co. Ltd., Jeddah – KSA ( Jul 2001 – Oct 2002 ) The following were my major duties: 6
  • 7.  Motivating service team to meet departmental and company objectives while ensuring profitability and compliance with set standards.  Prepared annual customer satisfaction programme while adhering to budget requirements. EARLY CAREER Service Advisor – Volvo, Kuwait & Arabs States Co. Ltd., Cairo, Egypt Jun1991 – Sep 1993 Service Manager (SAAB car division) | Al amoudi Bros Co., Jeddah-KSA Apr 1994 – Jul 1998 The following were my major duties:  Monitoring workshop target achievements and other factor (KPI's) affecting service operations performance.  Motivating SAAB service team (applying a special incentive for the technician of the month based on the KPI's).  Monitoring CS and handling all customers' complaints (SAAB customer is a premium vehicle customer).  Supporting fleet customers (rent cars companies) by means of regular visit with sales manager and applying SAAB technical campaigns at customer garage.  Conducting the annual service marketing activities (SAAB CLINIC, holiday campaign / summer campaign).  Coordinating with SAAB regional office, paint suppliers and workshop equipments suppliers to conduct regular training for the staff.  Updating SAAB in SWEDEN with product quality issues and applying all SAAB service and safety related campaigns.  Managing & controlling warranty operations process (from deciding to create a warranty job till defected parts scrapping).  Conducting regular staff meeting to discuss all factors affecting workshop performance and customer satisfaction (P&L report, target, productivity, efficiency, come back jobs analyses , overdue report and actions taken, following SAAB service information ...etc.).  Body shop management & service marketing (the "UIO/car park" of SAAB cars was not enough at that time to keep body shop staff busy so I allowed to repair only another premium brands to reduce idling time and increase the workshop time utilization).That idea was used as a marketing tool for enhancing the sales of new SAAB vehicles by means of offering test drive opportunities to the owners of those non SAAB premium vehicles.  Following up all pending credits belong to service operations and monitor the payment to the suppliers. Warranty Supervisor (Volvo, Daewoo & Renault)| Zahid Tractor & Heavy Machinery Co.td. Oct 1998–Nov 2000 The following were my major duties:  Managing & controlling warranty operations for both of VOVLO, DAEWOO & REANULT for all Zahid service centres.  Updating the 3 manufacturers with all quality issues.  Applying all received campaigns.  Controlling Zahid warranty for used cars.  Conducting regular internal warranty audit. EDUCATIONAL QUALIFICATIONS B.Sc. Mechanical Engineering | Cairo University Nov 1989 TRAINING COURSES AND SEMINARS 7
  • 8. SAAB (by SAAB at SIGMA Beirut, SAAB dealer in Lebanon)  Standard Time Manual (STM) & Electronic Parts Catalogue (EPC) , Saab Warranty System & After-sales Service Training VOLVO (by Volvo regional training centre-Dubai)  VADIS Basic and Advanced , New car features - NCF 9850 , Warranty Training Seminar , New V70 Sales and Marketing Seminar. RENAULT (by RENAULT regional office-Dubai)  Renault Documentation & Renault Warranty Process (SGD) Miscellaneous  Car Body Paint Problem Prevention by Sikkens KSA.  Quality and ISO 9000-2000 training (Quality Audit & Lead Auditor) by International Register of Certificated Auditors (IRCA), UK and Al khorayef Management Services in KSA (the course focused on Operations Audit).  Customer Satisfaction Training by MSD Management Consultancy Firm.  Management Training (Time Management Skills), GM Academy for Excellence.  Service Manager Training, HYUNDAI – Seoul – KOREA. ADDITIONAL HONOURS AND AWARDS  By Universal Motors Agencies (General Motors authorised dealer in KSA) – Original Appreciation certificates for over target achievements of the years 2004, 2005 and 2006 all are available.  By HYUNDAI - Head Office, KOREA – Most Improved award (QIR Award) for the outstanding performance and contribution toward quality improvement, 2011 & 2012 (necessary photos are available). ATTENDING INTENATIONAL & REGIONAL SERVICE CONFERENCES  Presenting Zahid Tractor –RENAULT –KSA in RENAILT Middle East Service Conference – Cairo, Egypt, May, 1999.  Presenting Abdullah Hashim Co. HONDA –KSA in Middle & Near East and Africa Service Managers 'Meeting, June 2002 in Limassol, Cyprus.  Presenting Naghi Motors-HYUNDAI-KSA in 2011 Middle East Service Conference-Dubai, UAE-April, 2011. LANGUAGES  Fluent in both Arabic, English & German (Basic level & Certified from The German Goethe Institute of Cairo). PERSONAL INFORMATION Date of Birth: 13th Jun, 64 Nationality: Egyptian Marital Status: Married (wife & 2 girls ) Iqama status & profession: Valid & Transferable – Mechanical Engineer. REFERENCE PERSONS 8
  • 9. Mr.Hisham EL MOUGY General Manager NISSAN & INFINITI - Saudi Arabia E mail: hesham@nissangulf.com Eng.Samir Al Shubaily Deputy CEO Roots Group –ARABIA E mail: sshubaily@arabian-roots.com 9
  • 10. Mr.Hisham EL MOUGY General Manager NISSAN & INFINITI - Saudi Arabia E mail: hesham@nissangulf.com Eng.Samir Al Shubaily Deputy CEO Roots Group –ARABIA E mail: sshubaily@arabian-roots.com 9