Melanie McCole is a human resources professional with over 5 years of experience in HR at a 414 room resort. She is passionate about helping people and has a strong background in recruitment, employee relations, benefits administration, and payroll management. Melanie is looking for a new challenging HR position with opportunities for growth at a well-established company.

1. Melanie McCole
38909 92nd Street, Burlington WI 53105
Cell: 262-903-6566
MelanieRMccole@yahoo.com
Summary
I am a dedicated hospitality professional turned human resources professional who has a genuine
passion for helping people. With 5 years of HR experience in a 414 room resort with 500+ employees, I
am looking to obtain a challenging human resources position with potential growth opportunities with
a well-established company.
Summary of Skills
Orientation & On-Boarding HRIS systems
Employee Relations Applicant Tracking systems
HR Policies & Procedures Recruitment & Retention
Handbook development Benefits administration
Payroll management HR Project Management
Experience
KeyLime Cove Indoor Waterpark Resort December 2012 to Current
Human Resources Manager
Gurnee, IL
Oversee new hire paperwork, training and on boarding. Responsible for all workers'
compensation, employee garnishments, unemployment and review all pre-employment background
checks. Benefits administration including COBRA. Attend job fairs as needed, assist managers
with phone screens and 1st round of interviewing for line level employees. Interview management
candidates and prepare offer letters. Handle employee relations and investigations as needed.
Execute employee appreciation award banquet, employee holiday party and manger holiday party.
KeyLime Cove Indoor Waterpark Resort August 2010 to December 2012
Human Resources Coordinator
Gurnee, IL
Responsible for all application processing, pre-employment screening, new hire orientation,
maintaining employee files in HRIS system, administer I9 paperwork along with entering
information into E-Verify. Assist in development of marketing materials to promote job openings
for internal as well as external use along with internal materials to promote employee discounts
and events. In charge of employee uniform ordering, inventory and distribution for 500+
employees.
KeyLime Cove Indoor Waterpark Resort January 2008 to August 2010
Assistant Director of Housekeeping
Gurnee, IL
Oversaw daily duties and employee relations for a staff of 100+ direct reports including
supervisors. Maintained compliance resort wide for cleanliness and safety standard for 414 guest
rooms, on site laundry facility and all public areas including the waterpark. In charge of
scheduling and labor cost control. Responsible for scheduling, timekeeping, room assignments,
employee responsibility delegation, coaching and training of all employees. Implemented and
controlled policy compliance, departmental training and orientation. Also responsible for hiring
and terminating employees for the housekeeping department
Hilton Milwaukee City Center - Marcus Corporation August 2007 to January 2008
Room Service Manager
Milwaukee, WI

2. Over saw the daily activities of room service. Ensure timely delivery and quality of all room
service orders. Responsible for on boarding new employees, training them on proper policies and
procedures, scheduling for hotel needs and made certain customer service standards were upheld at
all times.
Hilton Milwaukee City Center - Marcus Corporation March 2007 to August 2007
Housekeeping Manager
Milwaukee, WI
Maintained cleanliness and safety standard for 730 guest rooms, and all public areas including
small waterpark and three food and beverage outlets. Responsible for payroll and scheduling,
submitting purchase orders for supplies, assigning daily work to employees and ensure customer
service standards were upheld.
Hilton Milwaukee City Center - Marcus Corporation June 2006 to March 2007
Manager in Training
Milwaukee, WI
Participated in a 12-month program to learn to all aspects of the hotel. Worked through each
department including but not limited to: Housekeeping, Security/Loss Prevention, Maintenance,
Food & Beverage, and Human Resources. Program was completed early with a promotion to
Housekeeping manager.
Grand Geneva Resort and Spa - Marcus Corporation May 2005 to August 2005
Reservations Agent - Internship
Lake Geneva, WI
University Dining Services November 2002 to June 2006
Cashier/Food Prep
Menomonie, WI
Grand Geneva Resort and Spa - Marcus Corporation April 2002 to August 2005
Beverage Cart Attendant/ Cashier/Server Seasonally
Lake Geneva, WI
Worked seasonally while going to college.
Education
University of Wisconsin Stout 2006
Bachelor of Science: Hotel/Restaurant Management
Menomonie, WI, USA
Awards
2009 - Manager of the Quarter (housekeeping)
2011 - Employee of the month (HR)
2011 - Employee of the Quarter (HR)
2015 - Manager of the Quarter (HR)
2015 - Nominated for IHLA (Illinois Hotel Lodging Association) manager of the year
Community Service
Salvation Army, Adopt-A-Highway, Community Thanksgiving Dinner