This document is a resume for Betty MacDonald that highlights her qualifications and experience in customer service, administration, organization, and inventory management roles. MacDonald has over 15 years of experience in inventory control and customer relations positions. She has received several certifications in areas like Six Sigma, export compliance, warehouse management, and supply chain management. Her resume emphasizes her strong communication skills, ability to multi-task and adapt, and track record of helping companies meet goals and improve profitability through her leadership.

1. BETTY MACDONALD 613.912.8383
1045 Bayview Drive, Woodlawn, ON K0A 3M0 betty2431@outlook.com
Summary of Qualifications
 Results focused, client-oriented individual with extensive experience working in a high-volume,
deadline-driven environment
 Proven ability to work under pressure and remain focused
 Self-motivated, self-directed and proactive, able to use initiative and take responsibility
 A multi-tasker, with excellent verbal and written communication skills
 Flexible and able to adapt to changing priorities
 Certifications in Six Sigma Lean Manufacturing Processes, Export Compliance Advanced
Training for Sales Assessment, Workplace Correspondence, Customer Engagement, Customer
Business Planning, Warehouse Management, Inventory Management, APICS- Basics of Supply
Chain Management
Core Transferrable Skills
 Administration  Organization  Customer Service  Multi- Task
Key Accomplishments
Administration
 Interviewed applicants and made recommendations to management
 Trained employees on job responsibilities, company policies and procedures
 Completed employee work performance and mentored employee development to support
continual growth and improvement
 Established, prioritized and delegated work assignments to meet company goals and deadlines
 Prepared and submitted various reports to management
 Demonstrated leadership and received promotions in recognition of assisting company with
growth, organization, achieving target and increasing profitability margins
Customer Service
 Developed solid professional relationships with customers and vendors
 Maintained clear and open communications with customers and informed of any changes that
may impact of receipt of products
 Connected daily with customer relation departments (Purchasing, Warehouse, Quality and
Operations) and addressed any areas of concern
 Attended weekly meeting to address any customer complaints, issues or requests
Organization & Business Support
 Traveled to customer locations to perform physical inventory cycle counts and worked with
customers to review any discrepancies; achieved a 98% success rate with a minimal error margin
of 2% attained
 Returned overstock to central location and ensured all supporting Custom documents were
completed to accompany shipments
Computer Proficiency
 Applied use of various software programs including MS Office (Word, Excel, PowerPoint), Email,
SAP and POURS
 Tracked, received and verified all incoming and outgoing stock, physically and via computer
database
 Maintained Point of use Replenishment System (POURS); added and deleted parts and tracked
customer consumption to marry up with billings and invoices

2.  Input all inventory maintenance, reconciliation records, billings and invoices
BETTY MACDONALD 613.912.8383
1045 Bayview Drive, Woodlawn, ON K0A 3M0 betty2431@outlook.com
Employment History
Customer Field Inventory Specialist 2009-2014
Staff Supervisor 2008
Team Lead 2004-2008
Avnet Electronics Marketing, Kanata Branch, Kanata, ON
 Originally hired to establish and implement the first manufacturing in-plant store in Ottawa at a
customer location and provided customers with manufacturing products on an as needed basis
 Promoted to Staff Supervisor as staff requirements increased
 Advanced to Customer Field Inventory Specialist to meet the growing demands of Customer
Relations and the need to maintain accurate Inventory Management records
Receiver/Inventory Clerk 2002-2004
Breconridge, Kanata, ON
Inventory Control Clerk 1999-2002
Newbridge Networks, Kanata, ON
Education & Professional Development
In house training and certifications…
 Certifications in Six Sigma Lean Manufacturing Processes
 Export Compliance Advanced Training for Sales Assessment
 Workplace Correspondence
 Customer Engagement
 Customer Business Planning
 Warehouse Management
 Inventory Management
 APICS- Basics of Supply Chain Management
Business & Computer Studies Diploma
College of the North Atlantic, Labrador City, NL