1. BARBARA J. JOHNSON
17437 Plaza Destacado │ San Diego, CA 92128 │ 760.644-8122 │ bjjohnson7@san.rr.com
Executive Summary
 30+ years of progressive experience in the transportation/storage sector ranging from Clerk to General Manager.
 Proven ability to cultivate strong client relationships throughout the private, commercial, and government sectors.
 Comprehensive knowledge of EPA, DOD, DOT, and all other applicable state and federal laws and regulations.
 Demonstrated success building and leading high-performing teams that consistently exceed expectations.
 Develop and implement policies, procedures, and best practices to continuously improve service delivery .
Demonstrated Strengths
 Operations Management
 Transportation / Storage
 Freight Forwarding
 Government Affairs
 Efficiency Optimization
 Workplace Safety
 Employee Development  Fleet Maintenance  Strategic Marketing
 Regulatory Compliance  Customer Service  Team Building
Career Highlights
 Expanded business presence by traveling across the country to recruit agents in unrepresented locations.
 Achieved top 25% worldwide ranking by increasing customer satisfaction survey scores and moving rates.
 Recognized with a Certificate of Achievement from the DOD for outstanding service to military families.
 Designed curriculum and delivered comprehensive employee training programs for over 140 personnel.
 Spearheaded rate negotiations and managed relationships with numerous domestic and international carriers.
 Launched on-site maintenance facility to maintain optimal functionality and operation of 50 power units.
 Continuously analyzed industry developments to stay abreast of evolving regulations highway safety.
 Developed and disseminated agency newsletter circulated to agents, transportation offices, and other TSPs.
 Integrally involved in both pre-DPS and DPS rate filing, as well as LOI filing and TQAP monitoring.
 Developed customer service program to ensure TSP complied with Families First Phase II prior to implementation.
 Attended numerous training sessions and symposiums sponsored by SDDC, AMSA and HHGFA.
 Participated in international and domestic rate filings to inform the development of effective business strategies.
 Diligently monitored and reviewed agent performance and implemented corrective actions to address issues.
Professional Experience
Operations Manager – Crystal Forwarding
Director of Government Affairs – Hidden Valley Moving & Storage
Director of Marketing – Security Van Lines
General Manager / Liaison to the Army, Fort Leavenworth – Century Van Lines
General Manager – Exhibit Transport
Operations Manager – Beltmann North American
Rate Clerk to the General Manager – Century Van Lines
Education & Credentials
Bachelor of Arts in History and Secondary Education – William Jewell College, Liberty, MO
Certified Moving Consultant
Certified Claims Analyst (AMSA)
Professional Affiliations
National Defense Transportation Administration (NDTA)
American Moving & Storage Association (AMSA)
Household Goods Forwarders Association of America (HHGFA)
California Moving and Storage Association (CMSA)