Loriann R. Dugo has over 34 years of experience providing administrative support to senior sales executives. She has a history of managing multiple offices and staff. Her responsibilities have included scheduling, payroll, expense reports, meeting coordination, and maintaining confidential records. She is proficient in Microsoft Office, Oracle, and various proprietary software used by her previous employer Dex Media.

1. Loriann R. Dugo
18 Howard Ave, Rochelle Park, NJ 07662
Mobile (201)638-7287 email: lorioldforge@aol.com
Summary of Qualifications: Dependable professional with more than 34 years of experience in
providing effective comprehensive support to senior sales executives and sales staff. Possess a high
degree of integrity, support by flawless record of maintaining confidentiality. Adaptable to changing
situations, Proficient in handling payroll, appointment scheduling, travel arrangements, meeting
coordination, document creation, travel and expense reports and special projects. Detail-oriented and
possess ability to handle multi-tasks effectively.
Professional Experience:
Dex Media (formerly Super Media, Idearc Media, Verizon, Bell Atlantic, New Jersey Bell,
NTD/PDD, NTD) 6/24/1980---5/1/2014
Executive Administrative Assistant, Paramus Sales Division-2006-2014
Managed 4 offices in the state of NJ and Westchester County NY
 Manages and maintains weekly calendar
 Inputs weekly payroll for sales division
 Maintains and controls all general and confidential office files
 Responsible for customer/sensitive correspondence
 Types confidential/sensitive correspondence
 Arranges and assembles materials for meetings, including catering
 Responsible for processing the payments for all invoices and expenses in addition to
reconciling monthly purchasing card
 Respond to Vendor inquiries when non-payments issue arise
 Orders and maintains all office supplies, stationery and equipment
 Maintains office break room
 Update sales rosters and monthly organizational charts
 HR Staffing- The Right Thing(create job vacancies/receive/review resumes/set-up
interview/notify candidate/input results)
 Prepares daily/weekly/monthly reports for Sales Director and other managers
 Controls internal office security system
 Screens phone calls and mail
 Interacts with customers by telephone and direct their request/issues to designated
resource
 Make hotel reservation/travel arrangements for Sales Director and New sales trainees
with AXIOM Travel
 Update weekly sales tracking boards

2.  Issues and maintains air cards for the sales division
 Reviewed all first day forms and processed I9 forms to HR department
 Maintain weekly/monthly/yearly calendar for attendance policy violations for all
employees including management
 Point of contact with Building Management for all on-site facility issues/maintenance
 Managed performance reviews in EDGER
Other positions held within the company:
Division Assistant-(2003-2006)
Sales Support Rep-(1995-2003)
Office Supervisor-(1988-1995)
Methods and Procedure Staff-(1987)
Office Manager-State College, PA-(1986-1987)
Training Supervisor-(1984-1986)
Records Management Supervisor- (1984)
Mail Clerk, File Clerk, Service Order Clerk, Transmittal Clerk, switchboard operator-(1980-
1984)
Skills Overview
Proficient in Microsoft Office Products, Microsoft Outlook, Oracle People Soft, Ceridian
Self-Service, UltiPro, Salesforce, propriety software such as VRMS Prod and SFC, Boss,
Verizon Enterprise system, American Express Axiom Travel system,
Certifications
 HRology 11 Supertraining-2011
 Superpages Advantage Certification-4/26/2004
 Yess Training-6/4/1996
 Continuous Learning(Course & Demonstrating)-9/1995
 Bell Atlantic-(Continuous Learning & understanding of tools and techniques)-7/1992
Awards
 Most Helpful Division Assistant ( Skyline Region)-10/1/2004
 Sales Management system training(Quality of account processing)-11/21/2002
 NTD/PDD SRC Training-8/4/1994
 Best Cost Contributor ( Best Cost award) 5/14/1993