Kevin Florence Marcos has experience working as an Electronic Servicing Representative I at Hawaii Medical Services Association and as a Sales Associate and Trainer at Banana Republic. He has a degree in Health Care Administration from University of Hawaii West Oahu and volunteers with Jesus Cares Ministries, where he has held several leadership roles working with youth. He is proficient in Microsoft Office and communicates effectively in English and Filipino.

1. Kevin Florence Marcos
91-133 Nehupala Place
Ewa Beach, HI 96706
Cell No.: (808) 670-7308
k_florencem@yahoo.com
Education
University of Hawaii West Oahu
Kapolei, HI
Major: Health Care Administration, degree received Spring 2013
Overall GPA: 3.0
Waipahu High School, August 2004 to June 2008
Waipahu, HI
Overall GPA: 3.0
Work Experience
Hawaii Medical Services Association, February 2013 to present
Kapolei, HI
 Electronic Servicing Representative I
o Proficient in using web applications that promote member and provider
education, services, and self-servicing tools by participating in test,
maintenance, documentation, and other activities
o Assist with member inquiries (not limited to):
 Review claims to ensure bills received from providers are accurate
 Quoting and researching member benefits for medical services
 Serve as a member advocate by providing all possible options by
utilizing appropriate resources to achieve resolution
 Complete member correspondence requests for materials such as
guide to benefits, explanation of benefits, ID cards, confirmation
of coverage or cancellation of coverage letters, and others
 Locating primary care physician and specialist providers to ensure
members receive appropriate care
o Assist with provider inquiries (not limited to):
 Provide payment information for claims
 Review claims to advise of information needed to complete
processing of denied or pended claims
 Quote eligibility, benefits, pre-certification requirements, and
claims filing processes

2.  Guide to medical policies, online resources, and other materials to
promote provider education
o Consistent in documenting member and provider interactions in an
accurate manner
o Able to determine urgent cases and knowledgeable of processes to
expedite for members and providers
o Communicate with other departments to complete tasks; route members
and providers to appropriate departments regarding inquiries
o Complete assignments related to project work as directed by
management
o Cooperate with superiors and peers in activities that support and
accomplish the company’s core values
o Familiar with ICD9, CPT, and HCPCS codes
o Knowledge in CMS 1500 and UB04 claimforms
o Versed in preferred provider (PPO) plans and health maintenance
organization (HMO) plans
o Participate in community events and engage with members on a personal
level (AskHMSA)
Banana Republic, November 2008 to November 2013
Waipahu, HI
 Sales Associate
o Provide excellent customer service
o Perform tasks and duties in a timely manner
o Cooperate and communicate well with other team members
o Adhere to all company policy in terms of policy and procedure, dress
code, etc.
o Able to multitask in a busy store setting
o Knowledgeable in most area duties of the store
o Upkeep visual representation of store
o Up-sell and suggest items to drive store traffic
o Always ready to answer any work-related questions on the floor
 Cashier Specialist
o Able to perform cashier duties efficiently
o Knowledgeable in cash wrap functions
o Able to perform cash wrap opening and closing duties
o Assists teammembers by being open to teaching cash wrap duties
o Support management team
o Aware of daily sales budgets and motivate all associates to reach goals
 Trainer
o Train new employees about the store and expected duties

3. o Able to communicate on a personal level to promote a team-oriented
work environment
o Support management team with ability to answer team members
questions
o Up-to-date with company policies and procedures to ensure correct
information is given to new employees
o Communicate in an efficient and effective way to use on-the-clock time
wisely
Volunteer Experience
State of Hawaii Department of Health – Adult Mental Health Division, August 2012 to
December 2012
Pearl City, HI
 Student Assistant
o Opening and closing office duties
o Place and answer phone calls
o Directly work with care home providers
o Ability to operate office equipment: fax, copiers, printers
o Communicate with supervisors on daily duties
o Efficiently complete tasks assigned by supervisors
o Narrative entries on Microsoft Word
o Created a power point presentation for caregivers meeting
o Responsible for RSVP lists and travel documents for Tobacco Treatment
Workshop
o Provided support to supervisors on tasks
Jesus Cares Ministries, November 2004 to Present
Waipahu, HI
 Youth Ministry Leader, June 2008-February 2015
o Coordinate events and activities targeted for young people (ages 12-17)
o Act as spokesperson for entire ministry with the elders of the church and
other leaders outside of the organization
o Advocate role on behalf of the well-being of the youth
o Responsible for group’s safety in organization’s premises and at away
events
o Supervises volunteer kid’s ministry teachers’ lessons and schedules
o Collaborates with other ministry leaders of the church for church-wide
events
o Work with other youth leaders on a weekly basis
o Give council when approached by anyone in the youth group

4. o Report to pastors and other leaders
o Coordinate fundraisers
o Responsible for annual Easter shirt fundraiser
o Delegate tasks and responsibilities to encourage the talents of others
o Be the mediator when conflict arises
 Youth Ministry Treasurer, June 2007 to January 2010
o Report funds on a monthly basis
o Balance account books on a weekly basis
o Coordinate fundraisers
o Raise money in a timely manner for any upcoming events
o Responsible for training new person(s) for the position
 Daily Vacation Bible School Director, July 2010
o Responsible for entire lesson plan
o Gathered all teaching materials needed
o Prepared important forms and notices for parents
o Completed all tasks in a timely manner prior to start date of event
o Responsible for
o Appointed responsible, caring, and motivated individuals for teacher
positions
o Coordinated graduation ceremony
o Planned off-site activities related to content
o Supported treasurer to raise funds for supplies and food
o Worked closely with senior pastor and adult pastor during entire session
Additional Skills
 Knowledgeable in Microsoft Office:
o Microsoft Word
o Microsoft Excel
o Microsoft PowerPoint
o Microsoft Outlook
 Ability to speak English and Filipino (Ilocano) fluently
 Communicate effectively with others
 Organized behavior
 Detail-oriented