Caitlin Dack is seeking a career in project or program management with a social service organization. She has a Masters in Healthcare Management and 10 years of experience in communication, social services, healthcare administration, and learning about people from diverse backgrounds. Her qualifications include exceptional written and verbal skills, ability to multi-task and adapt to new projects, and providing support to coworkers and clients.

1. C A I T L I N E L I Z A B E T H D A C K
525 Crowley Road, Arlington, Texas ▪ 254-290-0873 • cait.dack@gmail.com
PROFESSIONAL SUMMARY
I have a serious passion for people and problem-solving as well as 10 years of experience in communicating and
interacting with people of all demographics, social service and healthcare administration and management, multi-tasking,
organization and constantly learning about the world around me. Recently earned an MBA in Healthcare Management and
currently aiming to pursue a long-term career in project or program management with an innovative social service
organization and an amazing team to help those within my community and beyond.
Key Qualifications Include:
 Exceptional written and verbal communication skills.
 Able to multi-task and perform effectively while maintaining high quality of work and quick turnaround time.
 Computer literate, above average typing skills, able to learn quickly and adapt to new programs and projects.
 Provide coworkers, team members and clients with an environment of support and empowerment.
EDUCATION
Masters of Business Administration – Healthcare Management June ’14 - Dec ‘15
Western Governors University | Salt Lake City, UT
Relevant Coursework: Project Management, Human Resources, Organizational Management, Data Analysis, Leadership,
Financial Analysis, Decision Analysis, Risk Management, Service Line Development, Social Responsibility, Healthcare
Accreditation Auditing, Trend Analysis, Root Cause Analysis, Forecasting
Bachelor of Social Work Aug ’08 - Dec ‘13
University of Texas at Arlington | Arlington, Texas
PROFESSIONAL EXPERIENCE
Health Services Specialist II, Cigna HealthSpring, Bedford, Texas March ’16 to present
 Work with the Health Services Integrity Team and the SPW Admin Team to process incoming health plan member
documents in a timely manner in order for services to be administered to members as expected.
 Communicate with state health plan agencies and local service coordinators to ensure document accuracy and
compliance with given guidelines.
 I have further developed my attention to detail skills while learning to review, process and transfer documents as
well as flexibility and organization as needed when learning how to process new documents and projects.
Band Ambassador, Better Bites Bakery, DFW, Texas Jan ’16 to April ‘16
 Set up and perform demonstrations with product samples in Whole Foods and Central Market grocery stores.
 Boost sales and help spread the word about gluten-free, vegan-friendly bakery treats from Austin, Tx.
Sales Associate, Vixen Vapors, Pantego, Texas Jan ’15 to Oct ‘15
 Helped customers with purchases and personalized plans to meet their smoking cessation goals.
 Troubleshooting when customers had questions, concerns or issues with their electronic devices.
Outbound Survey Specialist, DSS Research, Fort Worth, Texas Feb‘14 to Jan ‘15
 Conducted outbound satisfaction survey calls to health plan members.
 Learned how to quickly develop a sense of mutual respect and good rapport with clients over the phone.
OTHER EXPERIENCE
Physician Tech/Scribe, Arlington Emergency Medicine Associates, Arlington, Tx Jan ’09 - Feb ‘14
Community Resource Call Center Intern with United Way’s 2-1-1 Referral Line, Arlington, Tx Summer/Fall ‘13

2. Crew Manager, McDonald’s, Burleson, Tx May ’06 - Aug ‘08