ACT 2014 Customer Relationship Management for Outreach Teams
OHRS, GP and Internal Controls Training - Generic
1.
2. Agenda
Internal Control Recommendations
GP (Great Pain) Best Practices
Question Period/ Wrap Up
3.
4. Internal Control Recommendations
Issue
Not all files being saved in consistent locations on
network if at all
Impact
Could lead to risk of important files
Inefficiency and time consuming to find information
Recommendation
Practice saving files in consistent locations
Demo
5. Internal Control Recommendations
Issue
Doesn’t “appear” to be a sound policy in place for
communicating renewed contracts to the finance team
Impact
Lack of timely info for finance leads to inaccurate
financial reporting
Recommendation
Need to communicate with other directors/managers a
policy of how to keep finance informed with new and
renewed contracts that may impact finance
6. Internal Control Recommendations
Issue
Not receiving VISA statements on time amongst possibly
other items needed by Finance on a regular, quarterly or
monthly basis
Impact
Lack of timely info for finance leads to inaccurate
financial reporting
Recommendation
Inform managers and directors that their cost centres
could be charged penalty/interest fees if deadlines are
not met
7. Internal Control Recommendations
Issue
Lack of adequate communication between departments in
adding new accounts and cost centres
Impact
Inconsistency between HRIS and GP
Lack of accurate financial info
Recommendation
Everyone needs to be informed of current cost centres used
Keep updated with OHRS standards to ensure any new cost
centres are both LHIN and OHRS compliant for reporting
purposes
8. Internal Control Recommendations
Issue
Petty cash does not appear to be adequately controlled
as money is given in advance
Impact
Risk of employees or soon to be “former” employees of
taking advantage of the system (eg. Theft)
Recommendation
Employees must spend out of pocket first, then come to
finance with an adequate receipt to obtain
reimbursement from petty cash fund
9.
10. GP Best Practices
Notes in GP
Used to track additional information about vendors,
customers, and even transactions in GP
Notes can be attached, edited, deleted and re-attached any
number of times as needed
Record level
Attached to data entry fields such as vendors or customers
Window Level
Attached to overall windows in GP
Can use it to inform employees of how to enter certain transactions
or setting up new accounts etc.
Demo
11. GP Best Practices
Hide & Show Icons
Allows you to
customize your view
of GP while you are
working
Example
option to view or NOT
view your distribution
references for an entry
Demo
12. GP Best Practices
Date Field
You can enter dates
graphically vs typing
them into GP for ease
of data entry
Demo
13. GP Best Practices Bank Transactions
Every organization is different as
to how to use this module but this
is generally best practice
Only use Increase/Decrease
Adjustment in the Bank
Transaction Entry screen to help
keep books relatively clean
Any other INCREASES to the
bank that are not reflected in
Accounts Receivable are
recorded via the Increase
Adjustment
Any other DECREASES to the
bank that are not reflected in
Accounts Payable are recorded
via the Decrease Adjustment
Demo
14. GP Best Practices
Bank Transactions
NEVER NEVER ENTER
BANK TRANSACTIONS
AS A GL ENTRY –
Bank Sub ledger vs. Control
account
By entering Bank
transactions in GL it’s like
you are hitting the bank
Control a/c without
affecting the sub ledger – an
accounting NO NO
Important if you plan on
using the electronic bank
reconciliation feature in GP
Demo
15. GP Best Practices
Letter Wizard in GP
can create, edit and
delete letters
Used to prepare
multiple letters at one
time for a range of
customers and/or
vendors
Demo
16. GP Best Practices
Batch controls
Electronic batch
approvals
Control totals
Transaction edit list
Demo
17. GP Best Practices
Saving Files in GP
Example
Posting Reports –
consider electronic in
future
Demo
18. GP Best Practices
Saving Files in GP
J: versus Z:
Comma Delimited or
Tab Delimited to be
compatible with Excel
Demo
20. GP Best Practices
Distribution References
Currently the reference field alone is not
being picked up in GP reports
A point of contention with auditors
currently
Need to look into customizing the GP GL
report to pick up info from the Reference
Field vs the Distribution Reference filed
However for now strongly recommend to
use the Distribution Reference field to
ensure and maintain a good audit
trail/documentation of all transactions
in GP
Demo
21. GP Best Practices
General Ledger Smart List
Reports
Current issue of GL reports
not picking up the Reference
field – instead it is picking
up the Distribution
Reference Field
Problem as staff are not
using the Distribution
Reference field for various
reasons
Sample JE # 30226
Demo
22. GP Best Practices
General Ledger Smart
List Reports
Alternative is to use
Smart List reports
under Company
Financial Account
Transactions
Demo
23. GP Best Practices
General Ledger Smart
List Reports
* - lists all items
SEARCH
Sample JE # 30226 for
account 100-1-72110-
35062
Demo
Overall before IC discussion
Please note that you may already have these in place so apologies before hand
Some sound cliché – like I’m talking out of a generic textbook but for good reason and I’ll explain why
Specific to this point
Make it a best practice
May have to clean up emails prior to today to store impt files
Show your folder structure
Record Level Notes
The heading at the top of the Note window identifies which
window or field the note is attached to and when the note changed.
OLE Notes
Using OLE Notes
Use the OLE button which resembles a paper clip, to attach a text or graphic file
from an application that supports object linking and embedding (OLE), such as
pictures or spreadsheets, to a note.
HINT: TheOLE button and notes functionality is only available to be attached
to certain record-level notes.
To link an OLE object to a note, open a record-level note and click the OLE
button. The OLE Container window appears with the name of the record linked
to the object in brackets.
To select the file to link select Edit > Insert New Object. Create or select the
object by selecting an Object Type, and then click OK. When creating a new
object, the application starts inside the container. Create the object and then save
it. If creating from a file, click Browse, locate the file, and then click OK.
HINT: The attached file must be created by an application that supports OLE.
Use the Object menu in the OLE window to decide how to display the object in
the OLE container. Select to Display Content, Display as Icon or Reset Size.
Save the note, and then click Attach on the Note window. The OLE button
changes when a note is attached by displaying a piece of paper attached to a
paper clip.
HINT: The file attached is saved by a path defined in the Dex.ini file. To share
notes, use a UNC path out to a share and put that path in each users Dex.ini
file.
Record Level Notes
The heading at the top of the Note window identifies which
window or field the note is attached to and when the note changed.
OLE Notes
Using OLE Notes
Use the OLE button which resembles a paper clip, to attach a text or graphic file
from an application that supports object linking and embedding (OLE), such as
pictures or spreadsheets, to a note.
HINT: TheOLE button and notes functionality is only available to be attached
to certain record-level notes.
To link an OLE object to a note, open a record-level note and click the OLE
button. The OLE Container window appears with the name of the record linked
to the object in brackets.
To select the file to link select Edit > Insert New Object. Create or select the
object by selecting an Object Type, and then click OK. When creating a new
object, the application starts inside the container. Create the object and then save
it. If creating from a file, click Browse, locate the file, and then click OK.
HINT: The attached file must be created by an application that supports OLE.
Use the Object menu in the OLE window to decide how to display the object in
the OLE container. Select to Display Content, Display as Icon or Reset Size.
Save the note, and then click Attach on the Note window. The OLE button
changes when a note is attached by displaying a piece of paper attached to a
paper clip.
HINT: The file attached is saved by a path defined in the Dex.ini file. To share
notes, use a UNC path out to a share and put that path in each users Dex.ini
file.